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How do you define great service? Expectations of what defines great service have evolved over time, reflecting changes in the marketplace, advancements in technology, and new ways of delivering service. Consumers are used to demanding high quality service in many aspects of their lives, and graduate education is no longer immune from those demands. Graduate students are more focused than ever on ensuring their graduate education helps them reach their academic and professional goals, and rely on the work of higher education professionals to help them navigate the process. As Graduate Admissions professionals, providing great service to our students is more important than ever, not only in how we deal with them personally, but also guiding them through the process of becoming a student in our institution. This session will focus on providing examples of strategies that have been utilized to offer great service using technology, quality service techniques and a common sense approach.
Presented by Brett DiMarzo from Suffolk University in Boston, MA.