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Cable and Wireless - A hosted Change Management System (CMS) for effective management of change requests

  1. Cable and Wireless A Hosted Change Management System (CMS) for Effective Management of Change Requests
  2. About Neev Mobile Web Magento eCommerce SaaS Applications Video Streaming Portals Rich Internet Apps Custom Development iPhone Android Windows Phone 7 HTML5 Apps Cloud AWS Consulting Partner Rackspace Joyent Heroku Google App Engine Key Company Highlights 250+ team with experience in managing offshore, distributed development. Neev Technologies established in Jan ’05 User Interface Design and User Experience Design VC Funding in 2009 By Basil Partners Performance Consulting Practices Part of Publicis Groupe Member of NASSCOM. Quality Assurance & Testing Outsourced Product Development Development Centers in Bangalore and Pune.
  3. Building a hosted Change management System (CMS) for Effective Management of Change Requests • Neev successfully designed and developed a hosted Change Management System (CMS) for a leading International telecommunications company. • The system enabled the client to systematically manage change requests received from its customers. • Owing to the successful implementation of the CMS, Neev was able to bag two more projects from the reputed client.
  4. The Client • Cable & Wireless is one of the world’s leading telecommunications companies. • The company offers voice, data, IP, mobile, broadband, domestic and International fixed line services to residential and business customers in the UK, USA, Caribbean, Panama, Macau, Monaco and the Channel Islands. • It also provides enterprise and carrier solutions to large users of telecom services across the UK, US, Continental Europe, and Asia.
  5. Business Need • Cable & Wireless (C&W) did not have a centralized system to maintain and monitor change requests from customers. • All the change requests were intimated to the C&W engineers through phone calls, which were then recorded on excel sheets. • There was no way for customers to track the progress of change requests and prioritize them as per their need. • Though a report was generated periodically to help effective tracking, but the process was manual and time-consuming. • Cable & Wireless required an efficient, quick and automated solution to manage change requests and enable customers and the Cable & Wireless team to have better control over the change requests.
  6. Neev Solution • Neev, with its rich experience in building web-based applications designed and developed a hosted Change Management System (CMS) for Cable & Wireless. The system has the following features: • Change requests management module which encompasses: - Raising a change request - Viewing all opened/closed change requests. - Searching based on: - Proposed Revision Request (PRR) number. - Request number. - Cancelling/reverting a change request.
  7. Neev Solution (Contd…) • A customer or a member of the Cable & Wireless (C&W) team can assign a time limit to the change requests or lay down the schedule for its progress. • The management team at C&W has the option to put the change requests on hold for reasons such as: o Incomplete change request o An Approval required o Conference call required etc. • The system also automatically generates a simple and accurate report which makes tracking change requests easier.
  8. Top Features • Centralization of the complete change request process. • Effective tracking of change requests by the end customer • Option to make the request time-bound • Easy and accurate reports generation • Progress alert to the end customer • The automated system of managing changing requests resulted in huge time savings for Cable & Wireless.
  9. Technology Footprint • Java/J2EE • JSP • Tomcat • MySQL • Struts • Hibernate
  10. Clients
  11. Partnerships
  12. Neev Information Technologies Pvt. Ltd. India - Bangalore India - Pune The Estate, # 121,6th Floor, #13 L’Square, 3rd Floor Dickenson Road Parihar Chowk, Aundh, Bangalore-560042 Pune – 411007. Phone :+91 80 25594416 Phone : +91-64103338 For more info on our offerings, visit