TNAU CRMD- A Customer
Relationship Management
Datahouse for TNAU
Under the Guidance of
Dr.N.Senthil (Professor)

By
V.Neet...
Introduction
• Every great business starts with a great
relationship. Every great relationship starts with
You.
• The stra...
Objective
• To provide an easy user friendly integrated multi user
interface for easy accessing and retrieval of data.
• T...
Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Open
source sugar community edition).
• Downloadabl...
Why sugarCRM?
•
•
•
•
•
•
•
•
•
•

Open Source
Customizable without restriction
Run and Access anywhere
Multiple users at ...
Applications of TNAU CRMD
• Storing
 student information
 student passport information
 Hostel and mess fee payment
 T...
Current status of TNAU CRMD
•
•
•
•

Total =742
UG=486
PG & PhD=165
Scientists & Professors=91

TNAU Genomics – http://dat...
Search Page

TNAU Genomics – http://datahouse.tnaualumni.com
Result-List View

TNAU Genomics – http://datahouse.tnaualumni.com
Result-Detail View

TNAU Genomics – http://datahouse.tnaualumni.com
Future expansion of TNAU CRMD
• Call center- call center application gives an
incredibly fast, multi-channel Agent Desktop...
Conclusion
• Datahouse has huge expansion properties in both
horizontal and vertical direction.
• More Students, Staffs, P...
Reference
• www.sugarcrm.com
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TNAU CRMD - TNAU Customer Relationship Management Database (model)

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  1. 1. TNAU CRMD- A Customer Relationship Management Datahouse for TNAU Under the Guidance of Dr.N.Senthil (Professor) By V.Neethikumar BTI-09-018 TNAU Genomics – http://datahouse.tnaualumni.com
  2. 2. Introduction • Every great business starts with a great relationship. Every great relationship starts with You. • The strategy for establishing, developing and maintaining these relationships is CRM. (Customer Relationship Management). • The system that support this strategy is TNAU CRMD software. • TNAU CRMD offers unrivalled flexibility to design CRM applications and processes based on our needs. TNAU Genomics – http://datahouse.tnaualumni.com
  3. 3. Objective • To provide an easy user friendly integrated multi user interface for easy accessing and retrieval of data. • To provide an Customer Relationship Management(CRM) oriented applications and tools using open source sugarCRM technology. TNAU Genomics – http://datahouse.tnaualumni.com
  4. 4. Designing of TNAU CRMD • TNAU CRMD is designed using SugarCRM software(Open source sugar community edition). • Downloadable from www.sugarcrm.com • It was an Database designed using HTML,PHP web languages. • Hosted in web server Url:datahouse.tnaualumni.com • After hosting, the source code is fully customized. • Setting search options • Importing data in.CSV format. TNAU Genomics – http://datahouse.tnaualumni.com
  5. 5. Why sugarCRM? • • • • • • • • • • Open Source Customizable without restriction Run and Access anywhere Multiple users at same time Multiple Deployment option More Powerful Search Multilingual support -27 languages Faster Performance Mobile Versatility Integration of Multiple software programs TNAU Genomics – http://datahouse.tnaualumni.com
  6. 6. Applications of TNAU CRMD • Storing  student information  student passport information  Hostel and mess fee payment  Tuition fee payment  Scholarship details  Professors & Scientists salary details • Organizing  Placement coordination  Alumni movement • Calendar-scheduling meetings and events. -Inviting and reminding using email and sms. TNAU Genomics – http://datahouse.tnaualumni.com
  7. 7. Current status of TNAU CRMD • • • • Total =742 UG=486 PG & PhD=165 Scientists & Professors=91 TNAU Genomics – http://datahouse.tnaualumni.com
  8. 8. Search Page TNAU Genomics – http://datahouse.tnaualumni.com
  9. 9. Result-List View TNAU Genomics – http://datahouse.tnaualumni.com
  10. 10. Result-Detail View TNAU Genomics – http://datahouse.tnaualumni.com
  11. 11. Future expansion of TNAU CRMD • Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application. • Email integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail. • Google Apps Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices. • MobileCRM- Supports iphone, ipad, android phones and tablets. • Social CRM- Facebook, LinkedIn, Twitter,. TNAU Genomics – http://datahouse.tnaualumni.com
  12. 12. Conclusion • Datahouse has huge expansion properties in both horizontal and vertical direction. • More Students, Staffs, Professors, Scientists and employs data will be added frequently. • More features like email ,social CRM, Mobile CRM, Google integration will be added in coming days. • SugarCRM continuously working on development of new technologies and integrating all in one comprehensive platform. TNAU CRMD will provide an one stop solution for TNAU. TNAU Genomics – http://datahouse.tnaualumni.com
  13. 13. Reference • www.sugarcrm.com

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