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People Productivity In Business

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People & Resource Productivity (Technical, Human, & Process) in Business. By Neelesh V. Sakhardande.
What is Productivity ?
•Productivity is the factor or proportion to which your staff has delivered the desired performance.
•Productivity is linked to Capability. But, there are a few more parameters that contribute to it.
•Every business has to quickly gear up and build its Productivity which is Capability + more.

What is a Resource ?
•Resource is any asset entity in a organization which is expected to deliver value to the organization.
•Every Resource in an organization is expected to deliver a desired performance.
•Resources can be of the following nature :
•Technical / Technology-based Resource
•Manpower / Human Resource
•Systems & Processes

What is Capability ?
•Capability is the ability to perform a function effectively.
•Capability is a group or set of skills.
•There is a difference between ‘having the Capability’ and ‘doing it as expected’.
Difference can be Fatal !
•A member might be capable of handling a function. But might be doing it unwillingly.
•There is a difference between ‘Knowing to Speak’ & ‘Speaking’.
•In an organization, this difference can be FATAL !!!

Build your Fortunes !
•This ‘Fatal’ difference can keep on increasing with time if not attended to in time.
•It can be a great task to be worked on by the leadership with immediate focus.
•Addressing or reduction of this ‘Fatal’ difference can change Organizational Fortunes !!!

The Need for Productivity
•Building Productivity of Resources is the need of today’s competitive market place.
•Your Organization needs to be prompt and effective in building Capabilities as per the market dynamics.
•Absence of this effort can have serious effect on :
•Profitability
•Customer Satisfaction
•Employee Productivity
•Brand Value
Possible Flaws
•Difference between Capability and Performance can be for various reasons.
•It is not necessarily because of Motivation.
•Besides ‘Motivation’, it can also be because of various reasons like :
•Capability mis-match
•Communication gaps
•Systems & Processes
•Some other internal factors
Advantages
•Resource Productivity exercise can :
•Be a boon if planned in an articulate fashion.
•Keep you up-to-date on your strengths to capture opportunities in the market.
•Face market challenges confidently.
•Provide the Best Experience to your customer pre & post the sale.
•Generate Customer Loyalty leading to re-purchases and references.
•Build a positive Brand image and Good-Will in the market.
•Increase Brand awareness.
•Achieve Vendor & Partner appreciation and co-operation.
•Build better Employee satisfaction on-the-job leading to
•Better Performance through Improved Productivity
•Enhanced Contribution to Organizational Objectives
•Higher Loyalty & Reduced Attrition
•Growth

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People Productivity In Business

  1. 1. People & Resource Productivity (Technical, Human, & Process) in Business By Neelesh V. Sakhardande Business Operations & People Productivity Consultant www.skillsandcapabilities.com Our Books @ AMAZON.COM
  2. 2. Content Sr. No. Topic Sr. No. Topic 1 What is Productivity ? 8 Advantages 2 What is a Resource ? 9 Steps to Resource Productivity 3 What is a Capability ? 10 Basic needs for Resource Productivity 4 Difference can be Fatal ! 11 Plan of Implementation 5 Build your Fortunes ! 12 About Us 6 The Need for Productivity 13 Founder Speak 7 Possible Flaws www.skillsandcapabilities.com
  3. 3. What is Productivity ? Productivity is the factor or proportion to which your staff has delivered the desired performance. Productivity is linked to Capability. But, there are a few more parameters that contribute to it. Every business has to quickly gear up and build its Productivity which is Capability + more. www.skillsandcapabilities.com
  4. 4. What is a Resource ? Resource is any asset entity in a organization which is expected to deliver value to the organization. Every Resource in an organization is expected to deliver a desired performance. Resources can be of the following nature : • Technical / Technology-based Resource • Manpower / Human Resource • Systems & Processes www.skillsandcapabilities.com
  5. 5. What is Capability ? Capability is the ability to perform a function effectively. Capability is a group or set of skills. There is a difference between ‘having the Capability’ and ‘doing it as expected’. www.skillsandcapabilities.com
  6. 6. Difference can be Fatal ! A member might be capable of handling a function. But might be doing it unwillingly. There is a difference between ‘Knowing to Speak’ & ‘Speaking’. In an organization, this difference can be FATAL !!! www.skillsandcapabilities.com
  7. 7. Build your Fortunes ! This ‘Fatal’ difference can keep on increasing with time if not attended to in time. It can be a great task to be worked on by the leadership with immediate focus. Addressing or reduction of this ‘Fatal’ difference can change Organizational Fortunes !!! www.skillsandcapabilities.com
  8. 8. The Need for Productivity Building Productivity of Resources is the need of today’s competitive market place. Your Organization needs to be prompt and effective in building Capabilities as per the market dynamics. Absence of this effort can have serious effect on : • • • • Profitability Customer Satisfaction Employee Productivity Brand Value www.skillsandcapabilities.com
  9. 9. Possible Flaws Difference between Capability and Performance can be for various reasons. It is not necessarily because of Motivation. Besides ‘Motivation’, • Capability mis-match • Communication gaps it can also be because • Systems & Processes of various • Some other internal factors reasons like : www.skillsandcapabilities.com
  10. 10. Advantages • Be a boon if planned in an articulate fashion. Resource Productivity exercise • Keep you up-to-date on your strengths to capture can : opportunities in the market. www.skillsandcapabilities.com
  11. 11. Advantages Resource Productivity exercise can help to : • Face market challenges confidently. • Provide the Best Experience to your customer pre & post the sale. • Generate Customer Loyalty leading to re-purchases and references. www.skillsandcapabilities.com
  12. 12. Advantages • Build a positive Brand image and Good-Will in the Resource market. Productivity • Increase Brand awareness. exercise can • Achieve Vendor & Partner help to : appreciation and cooperation. www.skillsandcapabilities.com
  13. 13. Advantages Resource Productivity exercise can help to : • Build better Employee satisfaction on-the-job leading to • Better Performance through Improved Productivity • Enhanced Contribution to Organizational Objectives • Higher Loyalty & Reduced Attrition • Growth www.skillsandcapabilities.com
  14. 14. Advantages This list of advantages is : •Only Indicative •Not Exhaustive You might be able to build many more advantages of building Productivity of your Technical, Human, & Process-based Resources, as you understand it and also implement it in your organization. www.skillsandcapabilities.com
  15. 15. Steps to Resource Productivity 1. Define a clear Organizational a) Vision b) Mission c) Values & Principles 2. Create Goals and Objectives in line with the Organizational Vision. 3. Define and build the necessary capabilities to achieve the goals, objectives, and, hence, the Vision. www.skillsandcapabilities.com
  16. 16. Steps to Resource Productivity 4. Set-up relevant Systems & Processes 5. Design Monitoring systems to ensure best, honest, precise, & consistent use of the well established organizational systems. 6. Set-up effective Control mechanisms to handle deviations, non-conformities, and inconsistencies. www.skillsandcapabilities.com
  17. 17. Steps to Resource Productivity 7. The Monitoring system should always be : a) Un-biased b) Transparent c) As objective as possible d) Easy to follow and implement e) Effective and dependable f) Cover all levels in the organizational hierarchy g) Respected at all levels in the organizational hierarchy h) Evaluated & Modified periodically www.skillsandcapabilities.com
  18. 18. Steps to Resource Productivity 8. The Control system should be always: a) Un-biased b) Transparent c) As objective as possible d) Bold & Quick e) Swift & Flexible f) Effective and dependable g) Evaluated & Modified periodically www.skillsandcapabilities.com
  19. 19. Steps to Resource Productivity 9. Get a Staff Buy-in: a) Recruit / Deploy effectively b) Communicate with the staff c) Use the right person in the right place for better and effective performance d) Encourage adherence to systems & processes e) Motivate regularly & periodically f) Reward the performers www.skillsandcapabilities.com
  20. 20. Basic Needs for Resource Productivity 1. Management’s commitment. 2. Allowing time for the systems & processes to mature and be part of routine. 3. Aim for Perfection but be comfortable with Im-Perfection. 4. Face challenges & hurdles confidently. 5. Changes of all types and in various areas should be expected. www.skillsandcapabilities.com
  21. 21. Plan of Implementation 1. Resource Productivity is a continuous process. 2. It has to be monitored and managed in real time for best results. 3. Your organization’s Resource Productivity meter has to be awake and vigilant all the time across your organizational span of activities. www.skillsandcapabilities.com
  22. 22. Plan of Implementation 4. There are two phases of implementation: a) Design & Build the Resource Productivity management system. b) Operate the Resource Productivity management system as a routine. 5. Take help from an „EXPERT‟. It can be helpful ! www.skillsandcapabilities.com
  23. 23. Plan of Implementation 6. You have 2 Options : a) DIY (Do it Yourself) : i. Follow the steps in the previous slides of this presentation. ii. Plan every step well and implement it. iii. You can write to us for FREE inputs at any specific stage in case you need help. www.skillsandcapabilities.com
  24. 24. Plan of Implementation 6. You have 2 Options : b) WDFY (We Do, For You) : i. You can write to us about your need & requirement. ii. We will take care of the planning and effective implementation in collaboration with you. iii. We will Build, Operate, & then Transfer the Resource Productivity Management system to your organization. www.skillsandcapabilities.com
  25. 25. About Us Skills and Capabilities (India) is a business consultancy offering services in: 1. Business Operations excellence 2. Resource (Technical, Human, & Process) Productivity development 3. Other areas for optimizing performance of company’s resources 4. You can have more details at www.skillsandcapabilities.com
  26. 26. Founder Speak • Neelesh V. Sakhardande [Founder-Skills And Capabilities (India)], has several years of intense experience in Sales, Marketing, Strategy formulation, & overall Business Management in various sections of organizations of repute. • He strongly believes that: – – – – – – Planning is an art which can be taught if the learner has the conviction to learn. Planning is a habit which will discipline the way one thinks. A business can be successful if planned well. Every individual can make a difference if utilised correctly. Life at work has to be and can be full of fun and satisfaction. Success and failures should be credited to the account of the concerned members in the right proportion of contribution to build confidence in the justice of the organizational system. • Click here for his book “Uncompromise Your Actions to Optimize your Performance” on AMAZON.COM www.skillsandcapabilities.com
  27. 27. * Thank-You for Investing your Time in this Presentation We welcome your inputs. You can leave us a message on our blogsite : www.skillsandcapabilities.com or write to us at: info@skillsandcapabilities.com ***** All the Best *****

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