89% of customers read reviews online before making a purchasing decision. These reviews can make or break business. This 60 minute class will teach you how to leverage review sites to your benefit to help build business and win new customers. In these slides you will learn the following:
The word of mouth revolution
Whose voice is is louder, yours, your customers or your competitors
The anatomy of an online reputation
Listening is AS important as marketing
The primary online review sites
Dealing with negative reviews
What to do to take action now!