NCompass Live: Volunteers, a Link to the Community


Published on

Volunteers come from the community to serve, and go back into the community as ambassadors of the library. Annette Hall, TBBS Volunteer Services Coordinator, will show how you can plan every step of their volunteer experience to be the best it can be -- from recruitment, selection, and training to supervision, evaluation, and recognition.
NCompass Live - Nov. 9, 2011.

Published in: Education, Travel
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

NCompass Live: Volunteers, a Link to the Community

  1. 1. VolunteersA Link to the Community
  2. 2. Recruit• Get ready – Why, what, who – When, where, how• Publicize – Scattershot and laser beam• Follow up – Screen, select, and place
  3. 3. Why?
  4. 4. Why?• Your organization believes in the volunteer ethos.• Volunteers allow you to do more.• Volunteers bring expertise, experience and a perspective which is unique.• Volunteers raise the profile and awareness of the service.• We’ve always had volunteers.• The management structure of a board of directors is by law not permitted to derive a profit and is, therefore voluntary. – Citizen Information
  5. 5. • Volunteerism isn’t just about people doing something for free. Volunteerism is about seeing a need and individuals mobilizing to help fulfill that need, regardless of circumstances.Edward Callahan, American Red Cross Regional Manager of Volunteer Operations and on CCVA Board of Directors
  6. 6. What?• I sure would like someone to …• Someday …Write it down.
  7. 7. WhenTimes available or unavailable for volunteerworkWhereConvenient, adequate space, furniture andequipmentHowProcedures and suppliesTraining and supervision
  8. 8. Who• Aptitude/skill set• Where are they?
  9. 9. DocumentsJob Description Application formTitle, what they do Contact informationTime/schedule/ Time available supervisor Interests and personalResponsibilities goalsQualifications Skills, certificationsGeneral guidelines Safety, liability statement
  10. 10. Recruit• Get ready – Why, what, who – When, where, how• Publicize – Scattershot and laser beam• Follow up – Screen, select, and place
  11. 11. Orientation• Mission and Values• Building information• General volunteer information• Guidelines for success• Procedures TrainingPreparing the volunteer with the skills and knowledge for the specific job
  12. 12. A volunteer’s original motivation for joining is not always the same as their reason for staying.AffiliationAchievementPower/Influence
  13. 13. Show Appreciation• Daily – Greet, express thanks – Fluff their pillows – Have resources ready – Make good use of volunteer time and skills• Yearly – Personal special days – National Volunteer Week• Sporadically – Treats, conversation, and solicitation of opinions
  14. 14. If volunteers create trouble for themselves or the organization, it will most often be out of good intent rather than ill intent.Linda Graff, author, trainer and consultant on volunteerism and not-for-profit management
  15. 15. How do you know your volunteer management is effective?• Does the contribution of each volunteer make a measurable difference?• Does the organization benefit from the volunteers’ contribution?• Are volunteers supported and valued because of that contribution?• Are volunteers turning up as agreed?• Are volunteers staying for the agreed amount of time? – Citizens Information Board
  16. 16. Stakeholders• Patrons• Library• Staff• Funders• Volunteers
  17. 17. Effective?• Community involvement -- number of volunteers and volunteer hours• Worth of volunteer hours (Independent Sector)• Output - Input = value• Treasure the stories
  18. 18. Volunteering is the ultimate exercise in democracy. You vote in elections once a year, but when you volunteer, you vote every day about the kind of community you want to live in. – Marjorie Moore