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Meeting the Unique
Needs of Teens
NCompass Live
August 19, 2015
Presented by Rachelle McPhillips
Action Plan
• Review library policies
– Conduct Policy
– Unattended Child Policy
• Define library space
• Raise community ...
Action Plan
• Review library policies
• Define library space
– Sidewalk
– Walkway to entrance, lawn
• Raise community awar...
Action Plan
• Review library policies
• Define library space
• Raise community awareness
– Communication to parents & patr...
Action Plan
• Review library policies
• Define library space
• Raise community awareness
• Create/conduct programming
– Cr...
Action Plan
• Review library policies
• Define library space
• Raise community awareness
• Create/conduct programming
• Pr...
Staff Support
• Inside the Teen Brain
• 40 Developmental Assets
• Continuing education opportunities
• Reframe the situati...
This picture will make sense
in a minute.
I can explain this.
Action Plan
• Review library policies
• Define library space
• Raise community awareness
• Create/conduct programming
• Pr...
Things to Avoid
• More rules, especially specific to age group
• Staff division
• Making all YA patron misconduct the
YA l...
These are my kids.
Guess who isn’t my kid.
A patron is a patron is a patron is
a patron is a patron is a patron is
a patron is a patron is a patron is
a patron is a ...
Troubleshooting
– Introduce yourself and ask the patron’s name
– Get in the mix – straighten chairs/newspapers/pick up in
...
What to say when someone says…
“Can’t you do something about these kids? They
take up all the computers after school!”
“I ...
What to do when…
Patrons are loud
• Computer lab
• Tables
• Outside on library grounds
• On sidewalk around library
What to do when…
Patrons are being physical
• Horseplay
• Bouncing/running/hide and seek
• Destroying/defacing property
Teen Space: The Beginning
First Teen Space
May 2010
Teen Space: The Revolution
• Find a spot
– Consider visibility and proximity of front door
– Consider Wi-Fi and cell acces...
Teen Space: The Revolution
• Take “before” pictures in case you you’re
asked to do a presentation about serving
teens in t...
Teen Space: The Revolution
Teen Space: The Revolution
New Teen Space
November 2011
Teen Space: The Revolution
New Teen Space
November 2011
Teen Space: The Revolution
New Teen Space
November 2011
Teen Space: The Evolution
Rearranging & Dream Rocket Project
April 2013
Teen Space: The Evolution
Teen Summer Reading
May 2014
Teen Space: The Evolution
Teen Space
August 2015
Teen Space: The Evolution
Teen Space
August 2015
Teen Space: The Evolution
Teen Space
Back to School August 2015
Teen Space: The Evolution
Teen Space Service Point August 2015
Anytime Activity Quilt from SRP
Welcome to CPL!
While you're at the library, remember that you can and must:
• Talk softly
• Avoid noisy disturbances
• Wa...
Resources and Contact Info
• Columbus Public Library Policies:
http://columbusne.us/DocumentCenter/View/393
• Inside the T...
NCompass Live: Meeting the Unique Needs of Teens
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NCompass Live: Meeting the Unique Needs of Teens

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NCompass Live - http://nlc.nebraska.gov/ncompasslive/
August 19, 2015

To address complaints about library atmosphere during after school hours, Columbus Public Library evaluated behavior policies, empowered library staff, and took innovative steps to meet the needs of their community. Rachelle McPhillips, Adult & Young Adult Librarian, Columbus (NE) Public Library will provide attendees with a set of tools to motivate library staff to meet the unique needs of their young adult patrons.

Published in: Education
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NCompass Live: Meeting the Unique Needs of Teens

  1. 1. Meeting the Unique Needs of Teens NCompass Live August 19, 2015 Presented by Rachelle McPhillips
  2. 2. Action Plan • Review library policies – Conduct Policy – Unattended Child Policy • Define library space • Raise community awareness • Create/conduct programming • Provide staff support • Avoid some things
  3. 3. Action Plan • Review library policies • Define library space – Sidewalk – Walkway to entrance, lawn • Raise community awareness • Create/conduct programming • Provide staff support • Avoid some things
  4. 4. Action Plan • Review library policies • Define library space • Raise community awareness – Communication to parents & patrons – Community partners and neighbors • Create/conduct programming • Provide staff support • Avoid some things
  5. 5. Action Plan • Review library policies • Define library space • Raise community awareness • Create/conduct programming – Crafts, games, cooking – Book club at library & at school • Provide staff support • Avoid some things
  6. 6. Action Plan • Review library policies • Define library space • Raise community awareness • Create/conduct programming • Provide staff support – Continuing education, staff training – Procedures • Avoid some things
  7. 7. Staff Support • Inside the Teen Brain • 40 Developmental Assets • Continuing education opportunities • Reframe the situation so staff can relate – Planning the work day – Offering patrons options
  8. 8. This picture will make sense in a minute.
  9. 9. I can explain this.
  10. 10. Action Plan • Review library policies • Define library space • Raise community awareness • Create/conduct programming • Provide staff support • Avoid some things – Rules that discriminate – Practices that divide staff
  11. 11. Things to Avoid • More rules, especially specific to age group • Staff division • Making all YA patron misconduct the YA librarian’s responsibility
  12. 12. These are my kids.
  13. 13. Guess who isn’t my kid.
  14. 14. A patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron is a patron.
  15. 15. Troubleshooting – Introduce yourself and ask the patron’s name – Get in the mix – straighten chairs/newspapers/pick up in house use books – Ask if they need help (offer program, books, games) – Have them find a chair – Split them up – One verbal warning • Ask if they need help. • State the behavior that must be corrected. • State that this is the only warning. • State consequence if behavior continues. • Do not use words to address continued misbehavior. Carry out consequence.
  16. 16. What to say when someone says… “Can’t you do something about these kids? They take up all the computers after school!” “I don’t use the library after school anymore.” “Do you feel like you’re babysitting every day after school?”
  17. 17. What to do when… Patrons are loud • Computer lab • Tables • Outside on library grounds • On sidewalk around library
  18. 18. What to do when… Patrons are being physical • Horseplay • Bouncing/running/hide and seek • Destroying/defacing property
  19. 19. Teen Space: The Beginning First Teen Space May 2010
  20. 20. Teen Space: The Revolution • Find a spot – Consider visibility and proximity of front door – Consider Wi-Fi and cell access – Call Jessica and Sally • Make it work – Weed and move nonfiction – Weed and move art print collection – Relocate a non-library organization – Get patron input
  21. 21. Teen Space: The Revolution • Take “before” pictures in case you you’re asked to do a presentation about serving teens in the library. (Imagine useful but boring stacks of nonfiction books here.) • Get bids and ask potential donors for help
  22. 22. Teen Space: The Revolution
  23. 23. Teen Space: The Revolution New Teen Space November 2011
  24. 24. Teen Space: The Revolution New Teen Space November 2011
  25. 25. Teen Space: The Revolution New Teen Space November 2011
  26. 26. Teen Space: The Evolution Rearranging & Dream Rocket Project April 2013
  27. 27. Teen Space: The Evolution Teen Summer Reading May 2014
  28. 28. Teen Space: The Evolution Teen Space August 2015
  29. 29. Teen Space: The Evolution Teen Space August 2015
  30. 30. Teen Space: The Evolution Teen Space Back to School August 2015
  31. 31. Teen Space: The Evolution Teen Space Service Point August 2015 Anytime Activity Quilt from SRP
  32. 32. Welcome to CPL! While you're at the library, remember that you can and must: • Talk softly • Avoid noisy disturbances • Walk; don't run • Refrain from going in and out of the library repeatedly • Use cell phones respectfully Library staff will not tolerate: • Physical violence • Public displays of affection • Disrespectful, foul or obscene language • Bullying of any kind
  33. 33. Resources and Contact Info • Columbus Public Library Policies: http://columbusne.us/DocumentCenter/View/393 • Inside the Teen Brain: Begley, S. (2000). Getting inside a teen brain. Newsweek, 135(9), 58-9. Retrieved from OmniFile Full Text Select database • 40 Developmental Assets: http://www.search-institute.org/content/40-developmental-assets-adolescents- ages-12-18 • Rachelle McPhillips Columbus Public Library 2504 14th Street Columbus, NE 68601 rmcphil@columbusne.us 402-562-4201

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