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Symptoms● Community member volunteers for tasks● Progress reports are infrequent & vague ● “Im working on a draft” ● “Its nearly ready to go”● When its suggested someone takes over, the task owner resists ● “Ill make time next week” ● “Ive almost finished”
Causes● Desire to have things done well● Best community members always over-commit● Truly believes they can make time● Once committed, handing off task is admitting failure
Treatment● Set deadlines on tasks, and reassign when they run over● Make failure OK
“Ironically, since I started working onSyncEvolution full-time beginning of thisyear, I seem to have *less* time leftcompared to the previous years when Idid it in my spare time" Patrick Ohly“Im too busy to spend time answeringquestions on the mailing list” OpenWengo developer
Treatment● Ensure “doing things in the open” is part of the job description● Train managers & engineers in community development● Document who is doing what publicly – and explicitly leave some thing on the roadmap clearly marked “Not us”