Team Cyber Prof Best Practices Ngt2008


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part of a team project done for an oneline facilitator training course

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  • Script: Welcome to TeamCyberProf’s Best Practices, a guide for online facilitators. On behalf of Greg Downing and Thomas Flanagan, this is Neal Cross. Before we move further into our team’s presentation, let me mention that our slides are available for download, and include the narration text in the Notes, in case your are audio-impaired or having audio problems. OK, let’s get started!
  • Team Cyber Prof Best Practices Ngt2008

    1. 1. Best Practices: A Guide for Online Facilitators Team CyberProf: Neal Cross, Greg Downing, Thomas Flanagan January 2008
    2. 2. 7 Principles (Chickering & Gamson) <ul><li>Encourage contact between faculty & students </li></ul><ul><li>Develop student reciprocity & cooperation </li></ul><ul><li>Encourage active learning </li></ul><ul><li>Give prompt feedback </li></ul><ul><li>Emphasize time on task </li></ul><ul><li>Communicate high expectations </li></ul><ul><li>Respect diverse talents & ways of learning </li></ul>Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in undergraduate education. AAHE Bulletin, 39(7), 3-7.
    3. 3. EDMC Mission Statement <ul><li>Our mission is to provide </li></ul><ul><ul><li>excellence in postsecondary education </li></ul></ul><ul><ul><li>in a learning-centered environment </li></ul></ul><ul><ul><li>where students can acquire the requisite skills and knowledge </li></ul></ul><ul><ul><li>to pursue a career in their chosen field of study </li></ul></ul>
    4. 4. Hardware And Software Requirements <ul><li>For Windows </li></ul><ul><li>Internet Explorer 6.0 (recommended) </li></ul><ul><li>Internet Explorer 5.5 (supported) </li></ul><ul><li>Netscape Communicator 7.1 (recommended) </li></ul><ul><li>Netscape Communicator 6.2 (supported) </li></ul><ul><li>Firefox 1.x (supported) </li></ul><ul><li>For Macintosh </li></ul><ul><li>Internet Explorer 5.1x, 5.2x (recommended) </li></ul><ul><li>Netscape Communicator 7.1 (recommended) </li></ul><ul><li>Safari 1.2 (supported) </li></ul><ul><li>Firefox 1.x (supported) </li></ul>
    5. 5. The Asynchronous Classroom <ul><li>Asynchronous: Not synchronized! </li></ul><ul><li>You and students can find your best times to do a good job </li></ul><ul><li>You and students are not necessarily on the course site at the same times </li></ul><ul><li>Freedom to self-schedule, as long as you and students meet weekly requirements </li></ul>
    6. 6. Roles of the Online Facilitator <ul><li>Guide: you will guide students through the material by… </li></ul><ul><ul><li>setting expectations </li></ul></ul><ul><ul><li>helping first-time-online students navigate the course </li></ul></ul><ul><ul><li>making it clear what attendance, participation, etc. will be </li></ul></ul><ul><li>Coach: encourage discussion and interaction by… </li></ul><ul><ul><li>using good questioning techniques </li></ul></ul><ul><ul><li>re-focusing conversations on the learning objectives </li></ul></ul><ul><ul><li>providing feedback which encourages continued learning & application </li></ul></ul><ul><li>Supporter: </li></ul><ul><ul><li>Provide friendly assistance as students work & learn to think </li></ul></ul><ul><ul><li>Students gain self-confidence by encouragement & recognition of abilities </li></ul></ul><ul><li>Reviewer: </li></ul><ul><ul><li>grading and final projects </li></ul></ul><ul><ul><li>providing feedback on accomplishments </li></ul></ul><ul><ul><ul><li>Particularly accomplishments students completed independently </li></ul></ul></ul>
    7. 7. Time Commitment <ul><li>For a Student </li></ul><ul><li>4 days of 7 in a week </li></ul><ul><li>8-15 hours needed per week per course </li></ul><ul><li>For a Facilitator </li></ul><ul><li>5 days of 7 in a week </li></ul><ul><ul><li>Can’t skip two days straight </li></ul></ul><ul><li>15-20 hours needed per week (per course?) </li></ul>
    8. 8. Modeling Behaviors <ul><li>“ Human behavior is learned observationally through modeling: from observing others one forms an idea of how new behaviors are performed, and on later occasions this coded information serves as a guide for action.&quot; </li></ul><ul><ul><li>Learning theorist Albert Bandura </li></ul></ul><ul><li>Students observe & take cues from facilitators </li></ul><ul><li>Model, demonstrate, & embody in courses via: </li></ul><ul><ul><li>substantive posting </li></ul></ul><ul><ul><li>understanding content better </li></ul></ul><ul><ul><li>positive interpersonal interactions </li></ul></ul>
    9. 9. Being present as a Facilitator <ul><li>During your 5 of 7 days (without 2 days off in a row) </li></ul><ul><li>Being online and posting grades, discussion topics, comments etc. </li></ul><ul><li>Respond to student postings daily during your 5 days </li></ul><ul><ul><li>respond to student questions no later than 48 hours </li></ul></ul><ul><ul><ul><li>even if they post during your days off </li></ul></ul></ul><ul><ul><li>respond to assignments within 48 hours of the due date </li></ul></ul><ul><li>Daily postings even if there are no student comments </li></ul><ul><li>Provide detailed feedback in the online gradebook </li></ul><ul><ul><li>no more than three days after the week ends. </li></ul></ul><ul><ul><ul><li>commentary on what the student did well & needs to improve </li></ul></ul></ul><ul><ul><ul><li>Grading criteria included </li></ul></ul></ul><ul><ul><ul><ul><li>based on rubric which shows where points are awarded/deducted </li></ul></ul></ul></ul>
    10. 10. Being effective as a Facilitator <ul><li>Set clear communication expectations: </li></ul><ul><li>Communicate your “days off” </li></ul><ul><ul><li>to your program director </li></ul></ul><ul><ul><li>to your students </li></ul></ul><ul><ul><ul><li>Allows them to “expect” a longer reply time on those days </li></ul></ul></ul><ul><li>If you will be changing your day off </li></ul><ul><ul><li>Notify your program director and students </li></ul></ul><ul><li>Check & respond to postings at consistent times </li></ul><ul><ul><li>Students helped by knowing when to expect a response </li></ul></ul><ul><li>Check postings more often </li></ul><ul><ul><li>just before a major graded project is due </li></ul></ul><ul><ul><li>immediately after you returned grades </li></ul></ul><ul><ul><ul><li>Students more likely to have questions or concerns at those times </li></ul></ul></ul>
    11. 11. Use of questions as a Facilitator <ul><li>Questions to Use </li></ul><ul><li>Clarifying </li></ul><ul><ul><li>Verify understanding </li></ul></ul><ul><ul><li>Closed-end & Open-ended </li></ul></ul><ul><li>Refocusing </li></ul><ul><ul><li>Encourage reflection </li></ul></ul><ul><ul><li>Ties to class topics </li></ul></ul><ul><li>Exploration </li></ul><ul><ul><li>Encourage critical thinking </li></ul></ul><ul><ul><li>Other alternatives </li></ul></ul><ul><ul><li>Information valued </li></ul></ul><ul><li>Questions to Avoid </li></ul><ul><li>Two Types </li></ul><ul><ul><li>Disempowering </li></ul></ul><ul><ul><ul><li>Focus on negative without giving positive direction </li></ul></ul></ul><ul><ul><li>Leading & not Engaging </li></ul></ul><ul><ul><ul><li>Impressing your ideas or opinions upon them </li></ul></ul></ul>
    12. 12. Identifying At-Risk Students <ul><li>Early intervention ensures learning success </li></ul><ul><li>Factors for considering at-risk status </li></ul><ul><li>Late/failed assignments </li></ul><ul><li>Certain skill deficiencies </li></ul><ul><li>Technology problems </li></ul><ul><li>Overwhelming pace </li></ul><ul><li>Required materials missing </li></ul><ul><li>Interfering personal issues </li></ul><ul><li>Poor attendance </li></ul><ul><li>Exhibits problem behaviors </li></ul><ul><li>Questions or comments made suggest need for counseling </li></ul>
    13. 13. School Policies, Procedures, & Culture <ul><li>Please use the faculty resource link for your school </li></ul><ul><li>to explore policies and procedures for yourself </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>
    14. 14. Credits and Thanks <ul><li>EDMC and their family of schools </li></ul><ul><li>Heidi and our fellow students </li></ul><ul><ul><li>Professor Cohort 183 </li></ul></ul><ul><li> </li></ul><ul><ul><li>Free sharing of slides, and slidecasts </li></ul></ul><ul><li> </li></ul><ul><ul><li>Free location for mp3 file to use in slidecast </li></ul></ul>