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Increasing Effectiveness in Technical Services for Public Libraries

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NCTPG Annual meeting, May 10th 2019
Lisa Dale, Collection Services Manager, Sacramento Public Library

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Increasing Effectiveness in Technical Services for Public Libraries

  1. 1. INCREASING EFFECTIVENESS IN TECHNICAL SERVICES FOR PUBLIC LIBRARIES NCTPG ANNUAL MEETING, MAY 10, 2019 LISA DALE, COLLECTION SERVICES MANAGER, SPL
  2. 2. Overview • Sacramento Public Library Collection Services • Why Does Effectiveness Matter? • How to Be Intentional About Improvement • Results in Evidence
  3. 3. Sacramento Public Library
  4. 4. SPL Collection Services Department • 22 Staff – Manager – ILS & Circulation Supervisors • Database Supervisor • 3 Library Assistants • 4 Material Handlers – Acquisitions & Collection Management Supervisor • 2 Librarian Selectors • 1 Library Associate • 2 Library Assistant Receivers – Cataloging Supervisor • 3 Library Assistants – Cataloging & Periodicals • $6 million+ Collection Development Budget
  5. 5. • Selection, acquisitions, cataloging, processing • ILS management & “Other” circ platform oversight • ILL, ZipBooks, Link+ (ca. 12,000 items/mo) • Databases • Collection management – Weeding – Collection layout and marketing Collection Services…
  6. 6. • AMHS machine & sort (ca. 169,000 items/mo) • System wide circulation support • Collection agency oversight • Partner library oversight • System wide reading & programming support • Facility project support • System wide statistics …and Beyond!
  7. 7. Why Do Access & Effectiveness Matter? • Materials found easier and delivered faster • Better collections, more discoverable in/out library • Better marketed, consistent, promotes library brand • Build credibility and capacity
  8. 8. SPL Need to Increase Efficiency • Substantial delays in processing • Delays became safety issue • Excessive processing (in department & branches) • No collection consistency • 21 selectors with varying skill levels & accountability • Moving to floating
  9. 9. Be Intentional About Improvement • Outsource • Utilize available resources / technology • Implement quality control strategically • Involve staff / capture feedback • Cross train department staff • Be smart about statistics • Don’t be afraid to “try it, fix it”
  10. 10. Outsource • Selection help • Cataloging • Processing
  11. 11. Utilize Available Resources & Technology • Acquisitions • Cataloging • Collection HQ • AMHS / Materials Management Systems • Other staff, interns, volunteers
  12. 12. Implement Quality Control Strategically • Evaluate current quality control • Reduce wherever possible • Save time & minimize handling
  13. 13. Involve Staff • Change/implementation teams • Surveys • Forums • Attend meetings where other staff present – Youth Service – Adult Services – Community languages • Keep lines of communication open • Make sure staff know their contribution is valued
  14. 14. Cross Train Dept Staff • Prevent backlog • Grow staff • Increase efficiency
  15. 15. Be Smart About Statistics • Audit what you are counting and why • Focus on what you need to capture • Let the rest go
  16. 16. Try It, Fix It • Change doesn’t have to be perfect from the start • “Pilots” and small steps work well • This approach helps overcome fear of failure
  17. 17. Results • Faster turnaround • Improved access • Better collections • More capacity to support branches & administration at higher levels • Great staff engagement & support – Participation – Support ongoing change – Positive feedback
  18. 18. Never Stop Improving!
  19. 19. THANK YOU! Lisa Dale, ldale@saclibrary.org

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