The Making of a Web Team

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The story of how NC State's OIT Design group built new positions, defined processes, and continued planning for the future in an effort to improve campus web services. Presentation plus notes: http://www.slideshare.net/ncsumarit/the-making-of-a-web-team-notes

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The Making of a Web Team

  1. 1. @ncsumarit @oitdesign THE MAKINGOF A
 WEB TEAM Jen Riehle McFarland #highedweb16 #mpd8
  2. 2. ▸ The Making of a Web Team ▸ The Positions ▸ The Processes ▸ The Planning ▸ No one has paid me for my opinions ▸ I like to use Storm Troopers to explain my points ABOUT THIS PRESENTATION st3f4n
 flickr #highedweb16 #mpd8
  3. 3. 9/20141 full-timer
 9/2015 3 full-timers
 4 part-timers/interns st3f4n
 flickr
  4. 4. ▸Started in the NC State 
 Help Desk during undergrad ▸B.S. & M.S. from NC State ▸Self-taught in web design ▸Likes Star Wars ABOUT ME #highedweb16 #mpd8
  5. 5. ▸ Located in Raleigh, NC ▸ Land-grant college established 1887 ▸ 34,015 students; 2,336 faculty; 6,733 staff ▸ 11 colleges plus the Graduate School ▸ Go Wolfpack! ABOUT NC STATE #highedweb16 #mpd8
  6. 6. Major Campus Multisites Unit-level Multisites Stand-alone Single Installs + Small Multisites OIT ORIED DASA OFA HR Free “Blogs” Environment Premium “Hosted” Environment Rest of campus…? ABOUT NC STATE WEB
  7. 7. ▸Housed in central IT; part of Outreach, Communications & Consulting ▸Maintain major campus WordPress multisite environments ▸Build custom WP themes and plugins for campus general use ▸Web design, development, support, & training for campus-based clients ABOUT OIT DESIGN #highedweb16 #mpd8
  8. 8. THE POSITIONS PART ONE #highedweb16 #mpd8
  9. 9. ▸ October 2009: Web Hosting Service rolls out to campus ▸ 2012: Drupal & WordPress Services (free WordPress “Blogs” and premium “Hosted” environments) ▸ July 2013: Nick “the Drupal guy” leaves ▸ July 2014: Ross “the other Drupal guy” leaves A LITTLE HISTORY… 2009 2012 2013 2014 #highedweb16 #mpd8
  10. 10. ADD REQUISITE 3 MONTHS…
  11. 11. OCTOBER 2014 ▸ HighEd Web Portland & Leadership Academy ▸ Perspectives on Leadership ▸ Being More Strategic ▸ Governance Planning ▸ What’s next for you? ▸ Here’s Brian! ▸ Two WordPress people, OMG! #highedweb16 #mpd8
  12. 12. AND IT WAS GOOD st3f4n
 flickr
  13. 13. FALL 2014 ▸More work coming in all the time ▸Moving Drupal users to WordPress ▸New clients, including DASA (60+ sites) ▸New campus brand released ▸New OIT website #highedweb16 #mpd8
  14. 14. HOW DO WE GROW? We have the clients. There’s a need for our services. How do we get positions in an era of 
 hiring freezes and budget cuts? #highedweb16 #mpd8
  15. 15. 1. INTERNS st3f4n
 flickr
  16. 16. 2. LEVERAGE st3f4n
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  17. 17. st3f4n
 flickr 3. PARTNERSHIPS
  18. 18. NEW POSITION ▸ Joint position with Office of Research, Innovation & Economic Development ▸ “Lives” in our unit and reports to me ▸ Primary on ORIED projects, but Design team shares support ▸ Here’s Chris! ▸ We have three people! #highedweb16 #mpd8
  19. 19. 9/20141 full-timer
 9/2015 3 full-timers
 3-4 part-timers/interns st3f4n
 flickr
  20. 20. THE PROCESSES PART TWO #highedweb16 #mpd8
  21. 21. INTERNS st3f4n
 flickr
  22. 22. THE INTERN PROGRAM ▸ Unit 1 Topics (Fall) ▸ Introduction to the NC State Web and WordPress (Sept) ▸ Communications and Customer Service ▸ Branding ▸ Security (Oct) ▸ CyberSecurity Awareness Month ▸ WordPress Security ▸ Advanced WordPress Administration (Nov) ▸ Unit 2 Topics (Spring) ▸ Data Security (Jan) ▸ Campus rules ▸ Crisis and Change (Feb) ▸ Communications ▸ Project Management basics ▸ Accessibility & Usability (March) ▸ Documentation & Communications (April) #highedweb16 #mpd8
  23. 23. TEAM BUILDING st3f4n
 flickr
  24. 24. TEAM BUILDING: FRISBEE GOLF
  25. 25. TEAMBUILDING:BOWLING!
  26. 26. TEAM BUILDING: HOCKEY!
  27. 27. TEAM BUILDING: COWORKING st3f4n
 flickr OFFICE HOURS
  28. 28. ▸ Client information ▸ Meeting notes ▸ Project status updates ▸ Incoming help requests ▸ Known issues ▸ Awesome new ideas! ▸ Personal schedules SHARING IS CARING #highedweb16 #mpd8
  29. 29. TOOLS: SLACK
  30. 30. TOOLS: SERVICE NOW
  31. 31. TOOLS: GITHUB
  32. 32. TOOLS: GOOGLE DOCS
  33. 33. TOOLS: ASANA
  34. 34. TOOLS: WUNDERLIST
  35. 35. TOOLS: SLACK
  36. 36. MEETINGS st3f4n
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  37. 37. MEETING SPACE
  38. 38. JUST SAY “NO” TO TECHNOLOGY
  39. 39. THE WHITEBOARD
  40. 40. THE CLIENT BOARD
  41. 41. DESIGNATED DISSENTER
  42. 42. THE PLANNING PART THREE #highedweb16 #mpd8
  43. 43. RETREATING
  44. 44. RETREAT ▸August, 2016 ▸1/2 day; included Kim (ORIED) and David (PT-er) ▸Agenda ▸Myers-Briggs Test ▸Assessing the viability of our goals ▸Specific Fall 2016 semester goals ▸Evaluating our tools #highedweb16 #mpd8
  45. 45. N (INTUITION) S (SENSING) I solve problems by working through facts until I understand the problem. I am pragmatic and look to the "bottom line." I start with facts and then form a big picture. Sometimes I pay so much attention to facts, either present or past, that I miss new possibilities. I solve problems by leaping between different ideas and possibilities. I am interested in doing things that are new and different. I like to see the big picture, then to find out the facts. Sometimes I think so much about new possibilities that I never look at how to make them a reality. #highedweb16 #mpd8
  46. 46. 1.) IMPROVE SOME OF OUR HABITS
 
 2.) WORK MORE/BETTER WITH OCC UNITS 
 3.) DEVELOP NEW CAMPUS PARTNERSHIPS
 4.) DEVELOP NEW TRAINING FOR CAMPUS 5.) CONTRIBUTE TO THE WORDPRESS COMMUNITY GOALS st3f4n
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  47. 47. GOALS: NEW TRAINING st3f4n
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  48. 48. GOALS: GROW THE COMMUNITY st3f4n
 flickr
  49. 49. GROW THE COMMUNITY https://wpcampus.org #wpcampus @wpcampusorg #highedweb16 #mpd8
  50. 50. Major Campus Multisites Unit-level Multisites Stand-alone Single Installs + Small Multisites OIT ORIED DASA OFA HR Free “Blogs” Environment Premium “Hosted” Environment Rest of campus…? GOALS: NEW PARTNERSHIPS
  51. 51. GOALS: BIG PICTURE st3f4n
 flickr
  52. 52. REMEMBER CHRIS? YEAH, HE LEFT. #highedweb16 #mpd8
  53. 53. BACK TO TEAM BUILDING st3f4n
 flickr
  54. 54. GOALS: WORK WITH OCC UNITS st3f4n
 flickr
  55. 55. SUMMING UP… 1. Positions 2. Processes 3. Planning office politics office politics office politics human resources training campus policies communication management responsibilities time-management managing expectations crises turnover project management orientation deadlines requirements-gathering funding sources budgets new technologies new services relationships employee schedules priorities destroying dreams the unexpected scope creep justifying stuff #highedweb16 #mpd8
  56. 56. THIS IS MY STORY… st3f4n
 flickr WHAT’S YOURS?
  57. 57. BIG THANK YOUS! St3f4n (aka DocChewbacca)
 https://www.flickr.com/photos/st3f4n/ My Team(<3) #highedweb16 #mpd8
  58. 58. QUESTIONS? Jen McFarland, @ncsumarit #highedweb16 #mpd8 OIT Design: https://design.oit.ncsu.edu 
 Github: https://github.ncsu.edu/oitdesign 
 WP Campus: https://wpcampus.org/ 
 Slides: http://www.slideshare.net/ncsumarit/

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