Social Media and Technical Communication: A Course in Progress

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This is the presentation for my capstone defense in the completion of my M.S. in Technical Communication at NC State University.

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Social Media and Technical Communication: A Course in Progress

  1. 1. SOCIAL MEDIA andTECHNICAL COMMUNICATION A Course in Progress By Jennifer Riehle ENG 675 | Spring 2011 | April 26th, 2011
  2. 2. PREVIEW • Opportunity • Objectives • Constraints • Methodology • Rhetorical Strategy • Results • ReviewENG 675 | Spring 2011 April 26th, 2011
  3. 3. OPPORTUNITY The emergence of social media has created new jobs for technical communicators ‣ Interestin a course on social media and emerging technologies ‣ Currentlyoffered but timeline for permanent implementation is limitedENG 675 | Spring 2011 April 26th, 2011
  4. 4. OBJECTIVES • Research similar courses • Develop a course that considers the use of social media from a technical communication perspective • Build in flexibility for study of emerging technologies • Make the course content available to othersENG 675 | Spring 2011 April 26th, 2011
  5. 5. CONSTRAINTS TIME Stefan
  6. 6. CONSTRAINTS • Time: the research • Time: the lesson plans • Time: staying relevant • Personal backgroundENG 675 | Spring 2011 April 26th, 2011
  7. 7. METHODOLOGY • Research • Reading • Planning • CreatingENG 675 | Spring 2011 April 26th, 2011
  8. 8. methodology: RESEARCH • Indiana University • Bowling Green University • University of Massachusetts • Clemson University • Kansas University • Minnesota State University • University of Central FloridaENG 675 | Spring 2011 April 26th, 2011
  9. 9. methodology: RESEARCH • Indiana University • Bowling Green University • University of Massachusetts • Clemson University • Kansas University • Minnesota State University • University of Central FloridaENG 675 | Spring 2011 April 26th, 2011
  10. 10. methodology: RESEARCH • Indiana University • Bowling Green University • University of Massachusetts • Clemson University • Kansas University • Minnesota State University • University of Central Florida • NC State UniversityENG 675 | Spring 2011 April 26th, 2011
  11. 11. methodology: READING Engage: The Complete Guide for Brands and Businesses to Build, Cultivate and Measure Success in the New Web Brian Solis Conversation and Community: The Social Web for Documentation Anne Gentle Letting Go of the Words: Writing Web Content that Works Janice (Ginny) Reddish Designing Social Interfaces: Principles, Patterns and Practices for Improving the User Experience Christian Crumlish and Erin Malone The Yahoo Style Guide: the Ultimate Sourcebook for Writing, Editing, and Creating Content for the WebENG 675 | Spring 2011 April 26th, 2011
  12. 12. methodology: PLANNING • Tying readings to in-class discussion • Getting the students to write • Finding time for presentations • Keeping the content relevantENG 675 | Spring 2011 April 26th, 2011
  13. 13. methodology: CREATING• The website• The syllabus• Writing the lesson plans Stefan
  14. 14. RHETORICAL STRATEGIES • Course content ‣ Online ethics and privacy issues ‣ Managing employees and management ‣ Evaluating and writing for your audienceENG 675 | Spring 2011 April 26th, 2011
  15. 15. RHETORICAL STRATEGIES • Course organization ‣ Canons of Rhetoric - ArrangementENG 675 | Spring 2011 April 26th, 2011
  16. 16. RHETORICAL STRATEGIES • Project delivery via WordPress ‣ Immediacy of related information ‣ Using the public sphere ‣ EthosENG 675 | Spring 2011 April 26th, 2011
  17. 17. RESULTSENG 675 | Spring 2011 April 26th, 2011
  18. 18. RESULTS • Shared work with others ‣ Schools who indicated interested ‣ Dr. Gretchen Perbix, Minnesota State University ‣ Dr. Richard Waters, NC State University • Hope to see some of my work used in the creation of a permanent courseENG 675 | Spring 2011 April 26th, 2011
  19. 19. REVIEW • New technologies mean new opportunities for technical communicators • Course designed to fill a need and still be flexible for future technologies • Content to be shared with othersENG 675 | Spring 2011 April 26th, 2011
  20. 20. with gratitude...• Dr. Stan Dicks• Dr. Brad Mehlenbacher• John Martin• Sarah McKone• The NCSU Tech Comm Community Stefan
  21. 21. Questions? Visit the project site athttp://jenreally.com/675project/ Stefan

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