Etiquette and good manners


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etiquette guide for business

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Etiquette and good manners

  1. 1. Etiquette<br />& <br />Good Manners<br />
  2. 2. Objectives<br />Definition<br />Personal and self care<br />Introductions and greetings<br />Dining etiquette<br />Table manners<br />10 commandments<br />No, No’ s<br />Yes, Yes’ s<br />Famous quotes<br />
  3. 3. Politeness of your appearance<br /><ul><li>All the lessons of savoir vivre can be resumed in these words: Learning to be at Ease …
  4. 4. The message: authoritative, conservative, and competent
  5. 5. Men: hair, beard, dental hygiene ,nails, smells, suit, shirt and last but not least socks and shoes
  6. 6. Women : hair, eyebrows, nails, makeup, perfume, suit (pants or skirt?), shirts, pantyhose, shoes and last but not least accessories</li></li></ul><li>1st Contact<br />Hand Shake<br />Card giving<br />
  7. 7. Dining Etiquette<br />
  8. 8. Table settings<br />
  9. 9. Styles of Service <br />
  10. 10. Glassware <br />Liqueur glass<br />Brandy snifter<br />Port glass<br />Alsace glass<br />Bordeaux glass<br />White wine glass<br />Burgundy glass<br />
  11. 11. Posture and Elbows <br />Sit straight and try not to lean on the table. <br />Keep your elbows off the table and close to the body when you are eating. <br />On the table, mobiles, keys and what can’t be eaten doesn’t belong to it<br />However, when you stop to talk, it is okay to rest your elbows on the table and lean forward. <br />
  12. 12. Styles of Cutting<br />Continental:<br /> Knife in your right hand<br />American:<br /> Shift split<br />
  13. 13. 10 Commandments<br />Thou shall not jump straight into business talk<br />Thou shall not be late<br />Thou shall not table hop<br />Thou shall not talk politics, diet or family<br />Thou shall not dominate the conversation<br />Thou shall not dawdle over the ordering or eating<br />Thou shall not neglect the old lady next to you<br />Thou shall not answer your mobile<br />Thou shall not neglect the table manners<br />Thou shall not forget to show appreciation<br />Thou shall not leave the table unless urgent reasons<br />
  14. 14. No, No’s<br />Don’t salt your food before you taste<br />Don’t push your plate or chair away <br />Don’t rearrange or stack your dirty dishes<br />Never tilt your chair<br />Don’t ask people where they are going when they get up from the table<br />If you burp, excuse your self to no one particular<br />Never crumble crackers in your soup or blow on it<br />Don’t chew ice or other inedible parts of the meal<br />Put butter first on your plate, not directly onto your bread<br />To get the last bit of soup, tilt the bowl away from you- the Tug boat goes out<br />
  15. 15. Yes, Yes’s<br />Always pass the salt & pepper together<br />Need to get something out of your mouth- use your tongue & fork<br />When in doubt, use a utensil rather than your fingers<br />Hair in your food- don’t spoil someone else’s meal by talking about it<br />Food in teeth, blow nose, rearrange hair- go to the restroom!<br />Don’t like your meal- who cares- tell the host you do!<br />
  16. 16. Official diner<br /><ul><li>Inviting</li></ul>Single in restaurant…<br />Married at home…<br />
  17. 17. Words to the Wise<br />Nothing that touched your mouth should ever directly touch the table<br />When you are finished- place your silverware at 4 :20o’clock<br />If you spill something don’t make a big deal about it- offer to pay for cleaning<br />If you decide to pass on food being offered, simply say “No Thanks”- no explanation is needed<br />Learn to try new foods when you have the opportunity- you may be confronted with unfamiliar choices in the future<br />
  18. 18. Famous quotes<br />Good manners will open doors that the best education cannot.<br />Clarence Thomas<br />Respect for ourselves guides our morals; respect for others guides our manners . <br /> Laurence Sterne<br />Etiquette is the science of living. <br />Emilie Post<br />Civility costs nothing and buys everything. <br />Lady Mary Worley Montague <br />A person should be allowed a few redeeming vices, but never bad manners <br /> Mark Twain<br />
  19. 19. Thank you<br /> Merci<br /> Dankeshon <br />Gracias <br />شكرًا<br />
  20. 20. NADINE VON CONRAD <br />Etiquette and Image Consultant<br /> Tel: Lebanon +961 3930480 Switzerland +41794433423 <br />E-mail:<br />Website:<br />This presentation has been technically modified by EDUWARE<br />