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Consumer protection and consumer hotines

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Consumer protection and consumer hotines

  1. 1. ANDREA PONSEK
  2. 2.  Consumer Protection Act of 1986 is an Indian federation law enacted in 1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consum-ers disputes and for matters connected therewith.
  3. 3.  Central Consumer Protection Council State Consumer Protection Council Consumer Disputes Redressal Agencies
  4. 4.  The Central Government shall, by notification, establish with effect from such date as it may specify in such notification, a Council to be known as the Central Consumer Protection Council The Central Council consists of the following members, namely:— a) - the Minister in charge of the consumer affairs in the Central Government, who shall be its Chairman, and
  5. 5.  - such number of other official or non-official members representing such interests as may be prescribed.
  6. 6.  The State Government shall, by notification, establish with effect from such date as it may specify in such notification, a Council to be known as the Consumer Protection Council for (hereinafter referred to as the State Council). - The State Council shall consist of the following members, namely:— a) - the Minister incharge of consumer affairs in the State Government who shall be its Chairman
  7. 7.  such number of other official or non-official members representing such interests as may be prescribed by the State Government. c) - such number of other official or non- official members, not exceeding ten, as may be nominated by the Central Government
  8. 8.  - The State Council shall meet as and when necessary but not less than two meetings shall be held every year The State Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government
  9. 9.  (a) a Consumer Disputes Redressal Forum to be known as the "District Forum" established by the State Government in each district of the State by notification: Provided that the State Government may, if it deems fit, establish more than one District Forum in a district.
  10. 10.  (b) a Consumer Disputes Redressal Commission to be known as the "State Commission" established by the State Government in the State by notification; and (c) a National Consumer Disputes Redressal Commission established by the Central Government by notification
  11. 11.  A product recall is a request to return to the maker a batch or an entire production run of a product, usually due to the discovery of safety issues. The recall is an effort to limit liability for corporate negligence (which can cause costly legal penalties) and to improve or avoid damage to publicity. Recalls are costly to a company because they often entail replacing the recalled product or paying for damage caused by use, although possibly less costly than consequential costs caused by damage to brand name and reduced trust in the manufacturer.
  12. 12.  A countrys consumer protection laws will have specific requirements in regard to product recalls. Such regulations may include how much of the cost the maker will have to bear, situations in which a recall is compulsory (usually because the risk is big enough), or penalties for failure to recall.
  13. 13.  Maker or dealer notifies the authorities responsible of their intention to recall a product. Consumer hotlines or other communication channels are established. The scope of the recall, that is, which serial numbers or batch numbers etc. are recalled, is often specified.
  14. 14.  Product recall announcements are released on the respective government agencys website (if applicable), as well as in paid notices in the metropolitan daily newspapers. In some circumstances, heightened publicity will also result in news television reports advising of the recall.
  15. 15.  When a consumer group learns of a recall it will also notify the public by various means. Typically, the consumer is advised to return the goods, regardless of condition, to the seller for a full refund or modification. Avenues for possible consumer compensation will vary depending on the specific laws governing consumer trade protection and the cause of recall.
  16. 16.  usually toll-free telephone service available to the public for some specific purpose <a consumer hotline

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