Jr sthesispresentation

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Thesis presentation from Psychology Department of Harvard College by Nick Navarro.

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Jr sthesispresentation

  1. 1. Nicholas Navarro Harvard College Psychology Thesis Advisor: Richard Hackman
  2. 7. <ul><li>Individualistic Culture </li></ul><ul><li>Directly Confronts Conflict </li></ul><ul><li>Collectivist Culture </li></ul><ul><li>Avoids Addressing Conflict </li></ul>Kirkbride et al., 1991; Weldon et al., 1998
  3. 8. <ul><li>Do virtual team members from Eastern and Western cultures deal with conflict differently? </li></ul><ul><li>How do Eastern and Western members of virtual teams differ in their perceptions of their teammates’ approach to conflict? </li></ul><ul><li>Are virtual team members’ perceptions of their teammates’ approach to conflict associated with their own conflict management strategy? </li></ul>
  4. 9. <ul><li>All participants received instructions explaining their participation on a global marketing team and a balance sheet, which outlines revenue, cost and profit numbers.. </li></ul><ul><li>Participants received an email that invites either cooperative or competitive conflict management from a foreign teammate (either from China or the United States). </li></ul><ul><li>All emails had conflicting profit and revenue numbers that did not align with the numbers on the balance sheet. </li></ul><ul><li>All participants wrote a response email, and clarified the incorrect numbers. </li></ul><ul><li>5. All participants completed a questionnaire. </li></ul>
  5. 11. <ul><li>Do virtual team members from Eastern and Western cultures deal with conflict differently? </li></ul>
  6. 12. <ul><li>How do Eastern and Western members of virtual teams differ in their perceptions of their teammates’ approach to conflict? </li></ul>
  7. 13. <ul><li>Are virtual team members’ perceptions of their teammates’ approach to conflict associated with their own conflict management strategy? </li></ul>
  8. 14. <ul><li>Culture influenced how teammates perceive each other in competitive situations, with Chinese participants perceiving the teammate as significantly more cooperative than did United States participants. </li></ul><ul><li>All participants in this study maintained a reciprocal approach to conflict management regardless of cultural background. </li></ul><ul><li>These results demonstrate that some common cultural tendencies, such as avoiding conflict, do not always uphold in virtual communication, such as email. </li></ul><ul><li>There may be some benefit in virtual collaboration, as communicating via email can reduce cultural differences in approaches to conflict. </li></ul>
  9. 15. <ul><li>Virtual teammates can inspire cooperative conflict management by first initiating cooperative interaction via email with statements such as </li></ul><ul><ul><li>“ Your ideas and perspectives are very valuable to me, and I always appreciate hearing your feedback and criticism.” </li></ul></ul><ul><ul><li>“ We can only succeed or fail together” </li></ul></ul><ul><ul><li>“ I want to let you know that I am always willing to work in order for both of us to be successful” </li></ul></ul><ul><ul><li>“ Whenever there is a problem, we will work through it together as Fly High Chocolate can only be successful or fail together.” </li></ul></ul><ul><ul><ul><li>Cooperative conflict management has been associated with higher team performance and an enhanced sense of team competence (Alper, Tjosvold, & Law, 2000) </li></ul></ul></ul>
  10. 17. <ul><li>Alper, S., Tjosvold, D., & Law, K. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology , 53 , 625-642. </li></ul><ul><li>Chiu, Y. (2009). Facilitating Asian students' critical thinking in online discussions. British Journal of Educational Technology , 40 , 42-57. </li></ul><ul><li>Doucet, L., Jehn, K., Weldon, E., Chen, X., & Wang, Z. (2009). Cross-cultural differences in conflict management: An inductive study of Chinese and American managers. </li></ul><ul><li>International Journal of Conflict Management , 20 , 355-376. </li></ul><ul><li>Jehn, K., & Mannix, E. (2001, April). The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Academy of Management </li></ul><ul><li>Journal , 44 , 238-251. </li></ul><ul><li>Westwood, R., Tang, S., & Kirkbride, P. (1992). Chinese conflict behavior: Cultural antecedents and behavioral consequences…. Organization Development Journal , 10 , 13-19. </li></ul>

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