NLP Business Communication

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NLP Business Communication - How to apply NLP as a tool in effective Business Communication. For more information, please visit https://gateway2knowlegde.com

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NLP Business Communication

  1. 1. Communication Natthapatch Danbenchaphan – NLP Trainer https://gateway2knowledge.com
  2. 2. Professional Communication ? Poor Communication) Barriers to Effective Communication)
  3. 3. The Ladder of Inference
  4. 4. IMPACT framework Step1: (Purpose) Step 2: Connect) Step 3: Step 4: (Deliver) Step 5: (Follow up)
  5. 5. DISC Dominance Compliance (Power) (Policy) • • • • Influence (People) • • Steadiness (Pace) • •
  6. 6. Communication Modes Word 7% Voice/Tone 38% Body language 55%
  7. 7. Non-verbal Communication 1. 2. 3. 4. 5. 6. -Facial Expression -Gestures -Para-linguistics (vocal communication without language) -Body Language and Posture -Proxemics (personal space) -Eye Gazing 7. -Haptic (touch) 8. -Appearance (
  8. 8. QSR method Q S R (Query) (Summarise) Request Feedback
  9. 9. Build Rapport V isual A uditory K inaesthetic see, watch, look, show, sight,… hear, sound like, hear, sound like, say, … say, … feel, grasp, touch, warm, connect,…
  10. 10. • vs. • … • …
  11. 11. Thank you! • Email: natthapatch@gateway2knowledge.com • Facebook: Natthapatch Danbenchaphan • Linkedin: Natthapatch Danbenchaphan • https://gateway2knowledge.com

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