Work with and through people Coordinating & integrating work activities Who? Accomplish organizational goals Monitor Not a gift Disseminator Informational An art Spokesperson Integrating the work of people Figurehead Efficiency: doing things right Leader Interpersonal E&E Effectiveness: doing the right things Management Mintzbergs managerial roles Liaison Planning Managers Entrepreneur Organizing POLCo Disturbance handler Decisional Leading Management process Resource allocator Controlling Need for achievement Top managers Internal locus control Middle managers Energy level & action orientation Psychological characters Levels of Management First-line managers Manager VS. Entrepreneur Tolerance of ambiguity Non managerial personnel Self confidence & tolerance for risk EXCEPTIONAL MANAGER : Levels & areas of Research & Development what you do & how you do it Management Managing competitive advantage Marketing Finance Managing for diversity Functional areas of Management Production/Operation Managing for globalization 6 challenges of being a star manager Human Resource Managing for IT Etc. Managing for ethical standards Managing for your own happiness & life goals All sizes of organizations All types of organizations Multiplier effect Universal needs for management Why organization value All organizational levels Ex.: 7 wonders of the world managers ? All organization areas Making money Profit Org. How to deal with org. from outside How to relate to your supervisor Offering service to some clients Public sectors Studying management How to interact with co-workers Ex: university, hospital Rewards How to manage yourself Offering services Offering service to all clients Non profit org. Commonweal org. Experience as sense of accomplishmentEx: postal service, local fire, police department Organization Stretch your abilities and magnify your range Practicing management Build a catalog of successful product or services Political parties Labor union Adding members Trade association Mutual profit org. Etc.