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Nathan Winters The Future Of Email Exchange And Online Services

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Nathan Winters The Future Of Email Exchange And Online Services

  1. 1. Nathan Winters – Exchange MVP Lead Consultant – Dimension Data
  2. 2. Agenda  Email Questions  History of Email  History of Exchange  Exchange Market Place  Software + Services (BPOS)  Exchange Labs  Something Exciting!  Q&A
  3. 3. Question: How Many Email Users Are There?  Answer:  According to a Radicati Group study from August 2008, there are about 1.3 billion email users worldwide.  That means more than one in every five persons on the earth use email.  The mailboxes commanded by these millions of users were estimated to number about 1.4 billion in 2006.  Corporate Users  The Radicati Group counted 516 million business email inboxes worldwide in 2007.  Disclaimer! Clearly all numbers are educated guesses. Still, they are probably more educated a guess than most of us can make! 
  4. 4. Question: How Many Emails Are Sent Every Day?  Answer:  Statistics, extrapolations and counting by Radicati Group from August 2008 estimate the number of emails sent per day (in 2008) to be around 210 billion.  210 billion messages per day means more than 2 million emails are sent every second.  About 75% to 90% of them are likely to be spam and viruses.
  5. 5. Email – A little history  1960‘s Timesharing computers created the possibility of sending messages to other users of that one computer  1970‘s Ray Tomlinson updated SNDMSG (a local email program for the TENEX OS) for the ARPANET by adding CPYNET. Told colleagues via ―email‖  John Vittal created MSG which was the first program to allow for replies to a message thus creating a conversational tool  1975 MS and MH – MS was created when the above MSG was ported to Unix, it was very slow and was rewritten by Bruce Borden and called Mail Handler or MH. It became the standard UNIX mail program  1977 – RFC 733 was updated to RFC 822 which first described domain names  1980‘s SENDMAIL created and goes on to become most used SMTP server on the Internet  Late 1980‘s – Early 1990‘s MCI Mail, Compuserve, AOL and Delphi all connect their mail systems to the Internet
  6. 6. The history of @  The Monks  In the Middle Ages, monks published, reproduced, kept and passed on vast amounts of data.  The monks' translations and transcriptions were hard work. Texts were long and brevity a virtue. Authors abbreviated words as short — and common — as quot;adquot;. quot;adquot; is Latin for quot;atquot;.  From Monks to Merchants  In the 15th century, the '@' sign appeared again. Spanish merchants used it as an abbreviation of the weight measure quot;arroba―.  During the Renaissance period, people started to use '@' in the more general sense of quot;costsquot;: quot;1 email address @ $100quot; means an email address costs USD 100.  From Merchants to Mail  With the advent of the Industrial Revolution, '@' was used in bookkeeping and that's why the inventors of email happily found it on their keyboards.  It was Ray Tomlinson who first added @ to separate host and user name  And Finally – A special code for @ was introduced to the Morse code in 2004.
  7. 7. A brief history of Exchange #1  Exchange 4.0 released June 11th 1996  Replace MS Mail 3.5  X400 based client server mail system  Exchange 5.0 released May 23rd 1997  New Admin Console  SMTP integration! (With IMC)  Exchange Web Access  3 Clients ○ Outlook 8.01 ○ Schedule+ 7.5 ○ Exchange Client 5
  8. 8. A brief history of Exchange #2  Exchange 5.5 released November 2007  First Enterprise edition up to 16TB DB  Enterprise edition also contains clustering  OWA now has calendar support  Outlook 8.03 replaced the other two clients  Exchange 2000 (v6) released November 29th 2000  First version integrated with Active Directory  Up to 4 node cluster (2 node active/active!)  Instant Messaging  Migration nightmare!
  9. 9. A brief history of Exchange #3  Exchange 2003 (v6.5) release September 28th 2003  Included MIS (Exchange ActiveSync)  Snapshot backups  Much improved OWA  Cached Mode  RPC over HTTP  Standard edition now supports 75GB  IMF  Support ended April 14th 2009  Exchange Kodiak (v7)???  Never really happened  SQL Store??  Spam fighting
  10. 10. A brief history of Exchange #4  Exchange 2007 released November 30th 2006  64 Bit  Replication Technology  PowerShell administration  No support for 5.5  OWA re-written  Transport Rules  Anywhere access (Autodiscover)  Unified Messaging
  11. 11. The Exchange Market  Exchange on-premise WW email market share  71% in developed countries; 40% in BRIC countries  Notes share continues to shrink except in BRIC  4% share in developed countries; 13% share in BRIC  Hosted email showing strong adoption  70% of WW Small Businesses (5-24 PCs) use hosted email  20-30% of WW Med Businesses (25-499 PCs) use hosted email
  12. 12. The Exchange Market  Mobile Email  15% using mobile email now  23% using mobile email in 3 years  S+S  Gartner expect 20% of email seats to be SaaS by 2012  Msft – in 5 years 50% of Exchange mailboxes will be online  Radicati – The number of hosted Exchange seats will grow by 40% in the next 4 years
  13. 13. • Best of both worlds • User managed • Deployment choices • Extending tools and platform to cloud • Experience across multiple devices • Existing software skills applied to the cloud
  14. 14. Microsoft Online Services  Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners Microsoft Online Services --- Business Productivity Online Suite
  15. 15. Standard and Dedicated Versions • Multiple customers, one architecture • Single customer per architecture • Customer needs rapid deployment • Businesses greater than 5,000 seats • No seat limit • Optimize for 20,000+ • Cost efficiency a key focus • Customer needs most server features
  16. 16. Exchange Online Features Service settings  EHS and Forefront protection  Create contacts that appear in the address book  Setup distribution lists  Make them private or public  Conference room management  Automatic booking  Delegated management  Safe Sender lists  Blocked Sender lists
  17. 17. Microsoft Online Customer Portal Subscribing to services  Getting started with the Customer Portal  https://mocp.microsoftonline.com  Finding subscriptions to try and buy  Adding subscriptions to your shopping cart  Managing active subscriptions
  18. 18. Microsoft Online Customer Portal https://mocp.microsoftonline.com
  19. 19. Domain Configuration Getting started with Exchange Online  Microsoft Online provides a startup domain  Add your own domains to the service  Authoritative vs. external relay domains  Verifying your domain  CNAME record  Enabling inbound messaging  MX record  Pick a default domain
  20. 20. Manage User Accounts Online Administration from anywhere  User creation  New user wizard  Bulk user import  User list views  Modify user properties  Password reset  Bulk edit  Alternate e-mail addresses  Deleting user accounts
  21. 21. Microsoft Online Administration Center https://admin.microsoftonline.com
  22. 22. Exchange Online User Experience Information workers  Welcome Email  Change Password  Service Client  My Company Portal  Outlook, OWA and ActiveSync  SharePoint Online and Office Live Meeting
  23. 23. Microsoft Online Company Portal https://home.microsoftonline.com
  24. 24. Coexistence & Migration Overview  Use the existing active directory  To create Microsoft Online users  To manage Microsoft Online user properties  Mix on premise and Microsoft Online users  You control which users move to Microsoft Online  Users collaborative experience stays the same  Use Microsoft Online tools to migrate mailboxes  Control coexistence mail flow  Move mailboxes to Exchange Online
  25. 25. Issues?  What about these:  Voicemail integration – Not yet but soon  Blackberry – MSFT hosted  Compliance - EHS  Can you think of more????  So the key thing is to choose users carefully
  26. 26. Who has done it  Coca Cola  Blockbuster  GlaxoSmithKline  Many More!
  27. 27. Why?  GlaxoSmithKline  Cost: With Online Services, we are able to reduce our IT operational costs by roughly 30% of what we‘re spending now and introduce a variable cost subscription model for these technologies that allows us to more rapidly scale or divest our investment as necessary as we undergo a transformational change in the pharmaceutical industry  Voice of the Customer: Several types of user studies were conducted and confirmed the selection of Microsoft.  Focus: The team needed the ability to focus internal IT on driving further innovation that differentiates GSK in the market while offloading innovation around communication and collaboration to Microsoft. This ensures that we can focus on our core competencies and also that we have an ‗evergreen‘ IT strategy where the latest technologies are always at our disposal via the cloud
  28. 28. Live @ Edu – Exchange Labs  Currently aimed at educational institutions  Over 3.5 million mailboxes  Ability to have on premise and off premise mailboxes co-exist (Faculty and Students)  Pull mail from existing online accounts
  29. 29. Live @ Edu – Exchange Labs  Built-in protection from internal and external threats  Antivirus and anti-spam protection  Automatic encryption with quot;always onquot; SSL security (HTTPS)  Supervision policies that help you control mail flow for your organization.  Mailbox plans selectively hide student information from the shared address book to protect privacy.  Anywhere access delivers the Microsoft Office Outlook experience from the desktop to mobile phones  Windows Live ID authentication  Native Outlook 2007 support  POP and IMAP client support  Outlook client support  Outlook Mobile and Exchange ActiveSync clients
  30. 30. Live @ Edu – Exchange Labs  Operational efficiency  Easy and flexible deployment options  A familiar service that takes advantage of your training investments  Free e-mail service for students, faculty, and alumni  Highly available hosted service  Role-based permissions model for delegated administration  Premium feature set  10 GB mailbox storage quota  20 MB message size support  Co-branding support for the Outlook Live client  Shared address book  Shared calendar information and the ability to view other users' availability for efficient scheduling  Web-based administrative tools for self-service management  Outlook Live support for 25 languages
  31. 31. It is Exchange 14!  Yes that is right......  Exchange Labs running 3.5 million mailboxes in production since 2007 is Exchange 2010
  32. 32. Exchange 2010
  33. 33. Exchange 2010 - Prereqs  Server  Window Server 2008 +  No in place upgrades  Client  WM 5.0 and up supported  Outlook 2003 and up supported  AD  Forest 2003 Functional Level  AD 2003 SP2 in each site  Exchange  Exch 2003 SP2 only and up  Ideally E2007 SP2  ExOLEDB, WebDAV, CDOeX and store events all Gone  Prereqs  PowerShell v2  .Net 3.5  WinRM 2
  34. 34. Exchange 2010 – x64  Yes; it is only x64!  Lab Environments – Leverage x64 virtualization platforms  Demo machines – Upgrade your machines!  Forest/Domain Preparation – Must use a 64bit server (get those DCs upgraded)  Management Tools – Use, x64 TS, Use RDP, deploy 64- bit Windows Vista or Windows 7 workstations, 4) leverage remote PowerShell  Data Import/Export – Leverage the 64-bit version of Exchange Server 2010 & 64-bit Outlook 2010 to perform PST import/export!
  35. 35. End User  Simplify email triage  Conversation view  OWA enhanced  Note only gives access to PFs on 2010  IM in OWA  Text messaging through OWA  Multi browser support  Delegate access in OWA Calendar Sharing in OWA  No more paging
  36. 36. End User  UM  Voicemail - now has text preview ○ 75% accurate currently - CPU intensive  Also can do Personal auto attendant ○ Can do find me ○ Can do if from x play y message  Many more languages - 12 for RTM inc Chinese  MP3 is the default format  Does MWI ○ Sends notification via SMS  UM Fax support gone  RMS protection of voice mail - user leaving message can mark private
  37. 37. End User  Exchange Control Panel  Now used for OWA options  Create distro lists  Used as UI for legal discovery  Message tracking UI  Role assignment  Phone MGMT  Group MGMT  Focus on Mobile  New client  First to be upgradable
  38. 38. End User  Mail Tips  Prevent accidents  Have you included 3000 users  Is you mail too large  Is your mail sent to someone out of office  Is you mail sent to a moderated group  Do you have permission to send to distro group  Is you mail marked with RMS and have you accidentally included external recipients  Works as part of OAB
  39. 39. Architecture  Client access  HA now much improved/on off site ○ Active Manager  Definitive source of info about what server has active db  RPC access all through MOMT ○ This really helps failover as clients don't really even notice loss of service as still connected to CAS
  40. 40. Architecture
  41. 41. Architecture
  42. 42. Architecture  Client access  Federated sharing ○ Cross org and also on/off premise ○ Federation gateway hosted by MSFT ○ Doesn't require dir sync (E14 and O14) ○ Share side by side view of calendar ○ Free/Busy ○ Contacts ○ Integrates with Live Calendar  Calendaring data more consistent
  43. 43. Architecture  Mailbox  IO reduction over E12 50% ○ Exchange did many small random IOs work has been done to make this more sequential - used to be limited by capacity etc  Page level correction of data base corruption due to disk faults ○ This is useful also to prevent reseeds. ○ Exchange can analyse changed pages and then resync them  Aim for no more use of RAID - one disk one DB - Only if 3+ copies in DAG  Online Mailbox move  Support 10GB mailboxes  Streaming backups are gone
  44. 44. Architecture  Mailbox  Database level failover ○ 2-16 copies of data ○ Incremental reseed ○ 30 sec failover per DB ○ Management through exchange not clustering ○ Other roles allowed on the cluster - 2 node full HA but needs hardware NLB ○ Continuous replication ○ SCC is no more!  No more shared storage ○ SGs no longer exist ○ DAG created anytime not preinstalled ○ Still Need Enterprise edition
  45. 45. Architecture
  46. 46. Architecture  Transport  HA improvements - redundancy (shadow copies) kept whilst message in transit ○ Works by using smtp extensions for limited overhead  Dumpster improved so once mail replicated to all copies it is removed from dumpster  Security ○ Disposable email addresses ○ Automatic mail processing based on rights management  Message tracking ○ Works across different organisations - web services  Mobility  Block lists for types of devices  Send SMS through the phone  New client ○ First to be upgradable
  47. 47. Architecture
  48. 48. Architecture
  49. 49. Admin

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