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Landing change successfully


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Landing change successfully

  1. 1. LeadingChange… and landing it successfully Nathan Sri Senior Organisational Change Manager Sydney Australia
  2. 2. Purpose of the presentation1. Welcome on-board your flight2. The journey today will take just a few minutes; and3. Will hopefully give you ideas on how to land change successfully in your organisation
  3. 3. Your Flight No CH101 Landing change in your organisation can be likened to taking off and landing your very own jumbo jet! Determine Take LandDefine your your flight plan Pre-Flight Off Manage successfullydestination check turbulence
  4. 4. 1. Define your destinationWhat is Changing?In order to lead the change, you must first havea clear understanding of your final destination:Clarity of the future states is critical to settingexpectations of your team. Ensure you have: Structure Processes1. Clearly articulated end destination2. The benefits of the destination3. Describe the impact to your staff – How they will need to act differently at their new People Culture destinationOnce you have clarity of destination, you can begin to determine your flight plan
  5. 5. 2. Determine your flight plan How will you get there? Just as a flight plan is critical in making sure the aircraft has an approved and safe passage to the end destination, so should any change plan. Map out the key activities that will drive the change required and get you to your destination • Timing of announcements and key leadership messages • Schedule of training and workshops to support staff with the change • Timing of collateral and user guides available, etc • Understand how you will track and measure the success of the change You are now ready for pre-flight checks
  6. 6. 3. Pre-flight checks Confirming your ready to take off The importance of this step is often understated. I liken this stage to the point prior to communicating the change It is important to ensure that your flight plan is still appropriate, that your staff are seated and the flight crew are ready for take off. Keys to success here is: 1. Confirming leadership support 2. Ensuring there are no extenuating circumstances that would increase resistance (e.g. other large change programs, a busy sales period, etc) 3. Ensuring there are enough crew and resources on board to support and sustain the change throughout the journey We are now given the all clear for departure
  7. 7. 4. Take-off Initiating your change program: Just as a jet taking off expands the most amount of energy per second than any other part of the journey, the introduction of the change will require a significant amount of your energy. Just as there are always a few jitters and worrying moments with passengers on board, the same will apply with your staff. Here are my tips: 1. Expend a lot of energy raising awareness and desire for the change 2. Provide staff with the clarity and security (where possible) 3. Ensure leaders are visible and present and actively sponsoring the change Now that we have reached cruising altitude, its time to manage ongoing turbulence
  8. 8. 5. Managing TurbulenceExecuting your change planNow that you have reached altitude, the focus isnow on keeping people comfortable with theappropriate training, education, tools, etc theyneed to operate at their new destination.The most critical part of this leg is managingturbulence!Things to consider:1. Each individual will require time and effort to support their change journey2. Ongoing checks on staff engagement and moral is a must throughout the flight3. Provide regular updates on progress You are now on approach to your destination
  9. 9. 6. Landing SuccessfullyEmbedding changeChange is successful only when it is trulyembedded into the business.Embedding change requires:1. Positive drivers of behavior (Re-aligning KPIs, incentives, etc)2. Positive reinforcement (reward and recognition)3. Effective Knowledge Management4. Availability of tools and resources that support the desired behaviours Welcome to your new destination… there’s no turning back now…
  10. 10. Concluding remarksLanding change successfully….…regardless of how big or small, requires a focused effort with:1. A clear articulation of the end state and its benefits2. A detailed plan on how we will get there3. The patience to evaluate whether we are ready and capable to change4. The leadership advocacy and sponsorship to introduce the change5. The leadership support to undertake training, coaching and their ability to manage ongoing turbulence6. The sensibility to realign KPI’s and rewards to engender the desired behaviours