Ebook machine, meet human

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Ebook machine, meet human

  1. 1. 1
  2. 2. To my wife Kaylin, my son Connor and my daughter Rowan:I love you and thank you for your patience and support while I was researching and writing this. 2
  3. 3. IntroductionWhy this Book? pg 6 Up to SpeedChapter 1Where are we now? pg 18Chapter 2How did we get here? pg 27Chapter 3Alternative pg 45 Meet the TeamChapter 4Understanding Computers pg 52Chapter 5Understanding Humans pg 57Chapter 6Communicating with Computers pg 72Chapter 7Communicating with Humans pg 83Chapter 8Teaching Computers toTalk to Humans pg 90 3
  4. 4. ApplicationChapter 9Colors and Audible Alarms pg 96Chapter 10Polarities and Black and White pg 104Chapter 11Context and Static Content pg 108Chapter 12Natural Eye Path pg 113Chapter 13Are Left and Right Symmetrical? pg 117Chapter 14Alignment and Scanning pg 122Chapter 15Trends, Bar Graphs andSmall Multiples pg 124Chapter 16Mental Navigation Maps pg 129Chapter 17Chunking and Working Memory pg 134ClosingWhat Now? pg 139Glossary pg142 4
  5. 5. “It seems that perfection [ in design ] is attained not whenthere is nothing more to add, but when there is nothing moreto remove.”“The machine does not isolate us from the great problems ofnature but plunges us more deeply into them.” Translations from: Terre De Hommes, Antoine de Saint-Exupery 5
  6. 6. Introduction Why this Book? The term User Interface Designer doesnt meanmuch to many people. If youre reading this however, itprobably does to you or at least it will soon. There areonly a few of us out there doing this full time in processcontrol applications. Its a unique job in a specializedapplication where not very many people end up. Mostdesigners work on it as one of the many tasks they haveto work on, not as their primary responsibility. If this isyou I’m glad you’re reading this book even though it’seasier to dive in and just crank out some pictures andget on to your other work. Often there are notexperienced interface design resources on-site to helpwith designing graphics. If there are, seek them out, itcan be more involved that it seems on the surface. Occasionally I am asked to teach people how Idesign process control interface graphics, what myapproach is and where I start. How does one look atequipment, then look at a blank sheet and create a 6
  7. 7. useful graphic? It can be one of those things that seemsso simple that it becomes difficult. Too much freedomcan be paralyzing, like sitting at a computer with a blankfile and trying to make it into a book or article. You havecomplete freedom but humans work best withrestrictions. We do not function well with too muchchoice. Graphics design can be the same way, thatsoften why we often seek out templates; not just foruniformity but to limit the choices we have to make. I amwriting this to help you in making that seemingly simpleleap from nothing to something. Personally I have been responsible for buildingseveral thousand graphics in a dozen plants at amultinational chemical company. Occasionally, otherplants ask me to just go over the basics with whoeverwill be designing them and explain to them how Iapproach graphics design so they can build graphics fortheir own plants. This can be more difficult than itsounds at first. I have personally spent more than ten-thousand hours directly drawing process controlgraphics. With a lot of independent research, reading,internet research, experiments and prototyping in thattime. In that time I have acquired a unique education notentirely academic, technical, theoretical or practical; 7
  8. 8. rather a mix of learning avenues. Anyone that haspracticed something unique for any length of timerealizes how difficult it can be to hand off a summary ofeverything you know to someone else in a half hour orhalf day meeting. So I did what anyone without anyteaching skills does when asked to teach; I looked for analternative. Maybe a book for me to recommend thatsums up what I have learned on the topic. What I foundis that there are a few books out there on to topic, somevery good ones even, just none that were really targetedat what I wanted to accomplish. I wanted something thatwould teach other normal people how to do what it is Ido, regardless of their background. After finding there wasn’t a reference to just sendpeople too, I decided I could train many more people bywriting a short book instead of trying to train everyoneone on one. It ended up a little longer than I had initiallyanticipated, but it should do the trick. Im not alwaysimmediately sure of all the reasons I make each designdecision without stepping back and thinking about it Mythoughts and design processes are not always clearlyorganized in my head, as is the way our minds storeinformation. So instead of wasting people’s time, Idecided to document my techniques and thought 8
  9. 9. processes and compile them in an organized fashion forpeople to be able to read on their own time. It is critical with any task to know some of thebackground and understand the what you’re about todive into to be able to maximize its effectiveness. Youcould be designing for months or years and I would bedoing you a disservice if I were to just ask you to watchme draw or to have me watch you draw and critique yourchoices. I want you to feel confident and empower youto take the lead and make the project your own. Putyour name on it and build something you’re proud of. Itis important to learn to be proud of your work because ofits real value; not just about how impressed people arewith it. People that design control system interfacegraphics come from many backgrounds. I wanted abook written for an audience beyond just chemicalengineers and drafters. Think of it as a crash course ingetting up to speed and able to draw interface graphicseffectively and independently. My intention in writing thisbook is to teach some core principles in the mosteffective interface graphics; regardless of professionalexperience, platform or drawing package. Its not myintention to go over control room layout design or 9
  10. 10. hardware technologies, nor to teach any process controlprogramming or plant management ideas. This book should have some useful informationfor anyone that has to design a computer interface forcommunicating with humans in any environment. Thatsaid, the language and application in this book isprimarily targeted for people designing graphical userinterfaces for automation systems, particularly for highdata to user environments. These could be chemicalprocessing plants, petrochemical refineries, energyproduction plants, rail system controls or anywhere thatefficiency of use is paramount over aesthetic appeal. There are human factors engineers, cognitivepsychologists and other experts in the field that arecertainly already capable of designing effectiveinterfaces; however my experience in the chemicalmanufacturing industry is that these professionals areoften not consulted when designing control systeminterface graphics. Usually the design work is done by anewer engineer or drafter, generally because thesepeople may be familiar with the plant, or at least alreadyin the department and their time can be used for this. Most often these graphics are designed usingvendor templates, a pitfall covered in greater depth later 10
  11. 11. in the book. The other potential problem with thissituation is that these graphics are a small portion of thedesigners work and consequently receives little attentionbeyond the minimum required to get some pictures up.This usually consists of a few hours, emails and ameeting or two that is spent throwing together somestandards based on what they have seen elsewhere orinstructed based on vendor palettes. This is the reality in many environments. Theobvious ideal might be to have an additional humanfactors engineer or cognitive psychologist on staff, butthat is generally just not a feasible option financially andis probably overkill. Another problematic situation thatcan arise is when human factors engineers are broughtin as consultants for a brief training. This is a great ideaas they should have an excellent understanding ofhuman factors needs and solutions; however, they mayhave limited experience with this particular applicationand are generally not available to be a full time designerat the salary a plant would be ready to pay them. The last option is to bring in a HMI (HumanMachine Interface) design specialist as a consultant tohelp work with existing personnel, who know the processand equipment very well; and enable them to create 11
  12. 12. effective graphics on their own. This is not a bad optioneither, but they have to do more than just establish somegood standards and palettes. They must convey theimportance of the work to the specific people that will bedoing the actual designing and to the management thatappropriates resources for it. They must also teachdesigners how to approach the graphics, not simply buildsome good templates to leave, that can be a tall orderfor a day or week session. The problem with this often isthe curse of knowledge; they can take for granted all thethings they know, then after they leave, the developmentstops. No matter how good the start, the momentummust continue throughout the project, then be leveragedto other projects and throughout other plants in thecompany for it to make a real difference. In the real world most project managers will havethe engineers or drafters design these graphics. Thereis certainly a lot of time involved with creating them, asthere can be hundreds or thousands of graphics perplant and there is no quick way to create customgraphics. They have to be tailored to the equipment andutilize process knowledgeable people to create effectivegraphics. This is generally only a minor portion of theirworkload and they often do not fully realize the extent to 12
  13. 13. which it can affect overall safety and performance. Itsnot enough to merely be efficient, accurate and thoroughwhen designing graphics, the graphics themselves mustperform efficiently, accurately and thoroughly. Today’s rapid expansions and automationimplementation requires efficiency in producing graphics,so designers typically look to templates or other plants tomodel their graphics. This is a logical approach and hasmostly been the standard implementation method. Themajor drawback is that while it is faster, often less thanoptimum practices get propagated without considerationfor new findings and technology. Black backgrounds forinstance are mostly reminiscent of when that was theonly option. Now with millions of options forbackgrounds, black is often still chosen because of itsfamiliarity. It gets propagated without regard to why itwas used in the first place. Unfortunately, there are still many process safetyincidents and a lot of inefficiency that is the result of poorgraphics. Graphics that are more intuitive and humancentered greatly increase production efficiency andprocess safety; saving many lives while also increasingprofits. This is already known but still many moresystems are installed and promoted with less than 13
  14. 14. optimum interface design practices. This obviously isn’tintentional but a result of being put together withefficiency of completion in mind rather than efficiency ofuse. There has been a fair amount of research done, aswell as papers written and guidelines published on thetopic. Most of these have excellent principles and datato back it up; but still many new installations areimplemented with graphics that pay no attention to thefindings and do not enhance user operations the waythey should. The core obstacle with interface design is thatcomputers have large amounts of data and processmost of it internally; but often it requires a human tointeract with it. It is then that attention should be turnedto communication of information rather than display ofdata. Process data is not useful to humans unless it iscommunicated and understood at the correct time by thecorrect people. Communication is more than display. What’s the problem? Why are systems beingimplemented with graphics that are confusing, or moreoften just plain inefficient? It’s not on purpose; it isusually a lack of relevant understanding by the peopledoing the design, nobody can be a master at everything.They design the way any logical person naturally would. 14
  15. 15. The problem is that we take for granted a large part ofthe communication we have with other humans. Thegoal of this book and the graphics it addresses is to helpget the useful information to those that need it when theyneed it. This book is not a resource intended to aid inchoosing a particular hardware or software solutionprovider. Likely that decision has already been made bythe time you are reading this. New solutions companies,new technologies and new platforms will be coming inthe future and enable even greater plant awareness andcontrol, but this will bring new challenges in working withhumans as well. This book is not intended as areference exclusively for creating templates or forteaching how to draw or use different drawing orinformation gathering tools or packages. This book is intended to give the reader anunderstanding of what it takes to talk to humans andempower engineering and drafting personnel to be ableto make those decisions as they arise and to useexisting and new technology to its greatest potential.We talk to humans every day, it is the ultimate curse ofknowledge. We take it for granted because it is sointuitive for us. We need to teach that to the machines 15
  16. 16. so they can communicate with us better. Our computers lack the intuition it takes tocommunicate with us as efficiently as other humans can.This book is intended to help you design them to workwith both sides of our minds. Computers can out paceus in data accuracy and high accuracy mathematicalcalculations. We humans have a clear superiority is inour intuition and “big picture” thinking however.Teaching machines to work with and utilize our humancapabilities is as important as teaching us to work withand utilize the capabilities of the machines. 16
  17. 17. Up to SpeedWhere are we now?How did we get here? Alternative 17
  18. 18. Chapter 1 Where are we now? If you are new to process control, a new engineeror draftsman or maybe a university student studyingprocess control or interface design, this chapter will giveyou a brief understanding of what is going on withinterface design in industrial applications today. Theseare the things you can expect when you start looking atvendor templates, previous work examples and existingplant graphics. Many of the practices discussed in this chaptermay not be implemented, encouraged or promoted withevery platform, but more often than not this is what youcan expect to find out there. There certainly are manyexceptions and each platform and each designer hastheir qualities and characteristics that make them uniqueand this is a good thing as there are many differentapplications and teams implementing and running them. Having varied control platforms gives morechoices for different installations and allows us to pick 18
  19. 19. the one that is best for a given environment. This is agood thing and I hope a homogeneous standard platformdoes not arise as it will limit the more unique applicationsin the worthy name of convention and uniformity. You get it; they’re not all the same. Let’s get intowhat you can expect to find. These graphics, particularlynewer ones, generally look like basic 3D renderings ofthe equipment in the field. They will often have movingconveyor belts, cutaways of tanks to reveal contents,spinning motors and every color you can think of to usefor color coding equipment, backgrounds, title blocks,text blocks, tables etc. Gradients have been around forawhile, but many of the new systems you will find havetranslucence, smooth gradients, shadowing and manyother features that help them look more realistic. These have come a long way in the past twodecades. Thanks in large part to video game design,CAD design packages and 3D animation advancements.Thats not to say the individual process controlcompanies didn’t come up with any of it, but the millionsof man hours that went into pushing the state of the artin those arenas has given the design community manynew tools that would have taken centuries for one manor a group to code from scratch. We watch 3D 19
  20. 20. animation movies on TV and they can look incrediblyrealistic. We design with 3D CAD programs withamazing accuracy and have it rendered so well thatsometimes it is hard to tell that it is not actual videofootage of the scene. Hollywood loves this for movies. It’s muchcheaper to use computers to animate King Kongswinging through the jungle than it is to build a forty foottall animatronic robot with the lifelike fluid movements toswing through the trees. Hollywood wants to give usentertainment that is often impossible to recreatephysically but makes us see it as we see the real world.This expands our imaginations and entertains us. Those involved with product research anddevelopment also love CAD software that enablesrealistic design rendering. CAD modeling software nowallows complex models to be tested and fitted as if inreal life then visually rendered to look exactly as a builtproduct would. This allows marketing and aestheticdesign professionals to evaluate and give feedback tothose in the shop and at the engineering level aboutchanges they would like to see to make a better product,all without ever having any machining, painting orfinishing done. This saves huge amounts of time and 20
  21. 21. money. In the product development world timing iseverything. Video games have benefited greatly fromcomputer 3D animations; probably the most like plantcontrol in that it is rendering things in live action and hasto display many variables at once giving the playerinformation needed to execute specific decisions.Billions of dollars have been put into developing thetechnology to render very high resolution live actioninteractive environments. There is no doubt that computer rendering hasbrought amazing technology to our lives. Many of thesetechnologies, ideas and trends are influencing plantautomation control system interface design. And that isnot all bad; there are some excellent developments thatour industry gleans from others. Video games are often valued on how interactiveand sometimes intuitive they are. With games, the goalis entertainment. Often the entertainment is in thegames ability to push the user to the edge of what theycan mentally process and force them not to be able tokeep up with the objective and thus fail eventually. Theuser is then ranked on how far their skills can be pushedbefore they fail. 21
  22. 22. This is fun for playing a game because it gets ourhearts racing, our eyes glaring; we get an actualadrenaline rush. That is fun. Those that master it, havepushed themselves, focused their concentration to itsmax and practiced the operation to build new mentalshortcuts to aid in getting better at playing the game. For the game manufacturer the goal is to engageand challenge the users, to make it as immersive andattention grabbing as possible. It has to be easy andattractive enough for people to want to sit down and playit without immediately giving up, but at the same time itmust be difficult enough to challenge the user andcause them to have to push there senses andconcentration to the limit over and over again. Thiscauses an addiction to the game because of theadrenaline rush and the investment of experience into it.Video game creation psychology would be a veryinteresting field to study; however, since I have nobackground in video game design or even playing themvery much I’ll leave that to the millions that have moreexperience in the field. There are many parallels between video gamedesign and HMI design. The one thing that is critical tograsp is that the ramifications are real, not virtual. 22
  23. 23. Peoples lives and billions of dollars are at stake. Thetemptation when designing user interfaces for thesesystems is that you will want to make them look nice,look impressive, look life-like. It is a normal temptationto want to strive for that. Because that is impressive wefeel more rewarded designing graphics that are realistic.That’s a normal inclination and is not always necessarilya bad goal, just not in this application. Many interface design books, courses andexamples are for industries like websites, mobilephones, atm kiosks and other custom interactivescreens. These interface screens generally serve twopurposes. They first have a function to achieve, but theother factor for those applications is attractiveness andengagement. Certainly in their goal of functional usethey use similar human factors principles that we use inprocess control interface graphics. For these consumerproduct interface applications there is one more humanfactor at play that trumps the others. They are sellingsomething and they must create in you a sense of “Wow,that was easy to use, but it was impressive as well, Iwant to go back there, or I want to buy that.” Back to the state of the industry; process controlis a growing industry, which will continue to expand 23
  24. 24. faster than there will be experienced people to design forit. Many principles we cover in this book have beenknown for some time. Still the growing trend of controlgraphics mimicking those of other similar computergraphics design fields is the normal scenario. Each software company is trying to out pace theothers by utilizing the new developments from otherindustries and applying them to control systemsinterfaces. Leveraging advancements from otherindustries is what most innovation is really about.Leveraging advancements has led to faster progressand greater efficiencies across many industries. There are two general approaches to designinginterfaces right now. On one end of current designs wehave graphics that come from the idea of trying to lookas much like the real world equipment as possible.These are the graphics most modeled after the web andentertainment industries that we just discussed. This isprobably the area where the most growth has takenplace with new companies releasing new products all thetime. This is the bulk of new growth industries.However, there is another older and more broadlyapplied design practice. You are all probably familiarwith reading schematics, maybe even drawing them. 24
  25. 25. This is what early plant graphics looked like. Still youcan often see the remnants of that layout. Walk intomany established chemical plants or energy plants andlook at their control graphics. You’re likely to recognizestandards similar to that of Piping and InstrumentDiagrams or P&IDs. P&ID’s are designed the way theyare for a reason. While software packages have madethem much easier to manage and generate than oldmechanically drafted ones, they still retain much of theoriginal aesthetic. For schematic diagrams they arequite useful. Often times since P&IDs are used as theprocess diagram for designing control system graphics;the graphics end up looking similar to the P&IDs onlywith dynamic number values and different colorschemes. These are the two major schools of practice forcontrol system graphics design. Designs based onP&IDs are faster to deploy than realistic 3D renderingsas they can essentially be recreated on the HMI withlittle design effort invested, albeit not without work. It iseasier for central engineering and drafting departmentsto deploy these as they can mostly just look at the P&IDsand create functioning HMI graphics that are accurateand thorough from a process standpoint without 25
  26. 26. understanding the actual process or tasks. Realistic 3Drenderings look fantastic and are great for plant toursand showing project managers. Plant operations evenwarm up to them much faster too, since they are moreengaging and have the coolness factor clearly in theirfavor. Rock star interface designers can be born. For 3D rendering the extent of design involvedusually consists of knowing what the unit actually lookslike in the field and recreating that using the latest 3DCAD tools, templates and palettes. Still this takes a fairamount of time and the more time invested and the moreadvanced the software the more realistic the finalgraphic can look. If you are going to implement a control systeminterface these are the two major routes currently beingpracticed. Both require accuracy and both have thosethat are used to them. Typically larger, older plants havethe P&ID style and smaller or newer plants have therealistic style, but you might find either just aboutanywhere there is a SCADA (Supervisory Control andData Acquisition) system involved. 26
  27. 27. Chapter 2 How did we get here? Ive heard it said that when you want to find outwhy something is the way it is you just have to follow themoney. You might think interface graphics designwouldn’t have anything directly to do with money, but itdoes. Its not an elaborate conspiracy to manipulateusers into voting an evil villain into office so they can rulethe world. Its not that sinister it’s just business; but thatdoesnt mean there isnt any harm done. Every year process safety incidents occur allover the world in many industrial sectors from chemicaland petrochemical processing plants to energy and utilityoperations and many others. There are thousands ofplants located all around the planet in nearly everycountry on earth. These plants employ millions ofpeople and very few people on earth are out of harmsway from some form of a process safety incident. Theseincidents are the cause for many injuries and fatalitiesevery year. In addition to direct human catastrophes, 27
  28. 28. process safety incidents are the cause of many chemicalreleases and explosions that do significant damage tothe environment as well as costing businesses hundredsof millions of dollars. A true tragedy was the incident I’m sure anyonereading this book is familiar with at a Union Carbide co-owned plant in Bhopal, India in 1984. This runawayreaction and resulting gas release killed thousands andinjured hundreds of thousands. Up to half a millionpeople’s health was directly affected from this incident.What’s worse, this incident has been directly attributedto human error. There were many factors involved fromnegligence, poor design, horrendous maintenance andprocedural practices, under-trained operators and evenlocal officials neglect. Financially, it eventually sunkeven the parent company Union Carbide. This doesn’teven take into account the affects to the environment ofthe release of forty tons of Methyl Isocyanate gas.Countless animals and plants were directly killed in therelease along with the human casualties. This was ahorrible accident that most certainly could have beenprevented. If they had today’s technology with highefficiency process control interface graphics along withbetter training, it could have been avoided. That doesn’t 28
  29. 29. mean something like that couldn’t happen again though.Poor interface graphics design and poor plant operationspractices still exist today in many places. More recently an explosion in Texas City, Texasin the U.S.A. in 2005 at a BP refinery killed fifteenpeople, injured one-hundred and seventy people andcost BP well over $1.6 Billion in total. These areextreme examples but real examples; very realexamples. These are just two of the biggest processsafety incidents in addition to the recent oil spill in theGulf of Mexico in 2010; but many more incidents wherepeoples lives are lost and peoples health is lost occurevery year. Even more often than that, there are manyincidents that cause damage to the environment or costthe company money in lost material, clean up costs andloss of production. Often, these incidents are due in part to interfacegraphics that failed to inform the operators of criticalinformation. Many times information was available oreven displayed but actions werent taken in time toprevent an incident. This is usually indicated as ahuman error. Sometimes that is the case; but if theoperator fails to understand something displayed on thegraphics, this is more accurately a communication error. 29
  30. 30. It may seem a trivial difference. After all it is thehumans job to monitor the plant and take appropriateaction to avoid an incident and to react to an incident.Ultimately however, the responsibility of the graphicsdoesnt end until the user clearly understands theinformation needed. It is simply not enough that is wasdisplayed. Well get into more of the mechanics anddynamics of an effective interface later. Understandingthat the cost of process safety incidents is enormous iscritical to understanding the need. Back to the money trail. Its clear that hugeamounts of money would be saved by having theseinterfaces be as efficient and as effective as possible,right? Yes, having them be as effective as they couldpossibly be at communicating what they need would bethe obvious money savings and be the most efficient forall involved. It seems like an obvious answer, the moneyshould be incentive for optimization. But that is skipping a few steps. Let’s follow theactual transactions and decisions. First, a company thatis going to convert control systems or build a new plantwill decide what type of control system they believe willwork best for them. Maybe you are in this situation rightnow or have just finished going through it and are 30
  31. 31. starting to design the graphics for the interfaces. Sometimes graphics packages are included withthe control system platform and some times they arefrom a separate company as an add-on or for remotemonitoring. In either case the vendors that are sellingthese platforms have already put in huge amounts ofeffort, time, work and money to develop them. They donot get any money for their work until someone buysthem. That is a lot of pressure to make a sale. Theexistence of the company often depends on selling thesehighly sophisticated, complex and expensive controlsystems. These control system vendors have to put theirbest foot forward. Reputation and system capabilitiessell platforms but so does the sales pitch. There aremany factors like IO count, cycle rates, architecturedesign and programming language as well ascompatibility with other components, technical supportand other factors. There is also the HMI. This smallportion of the product that can make or break a sale andpossibly in turn, the company. The HMI is the face of the control system. It’swhat people see when they look at a system in a controlroom. Many of the other factors above go into the 31
  32. 32. logical portion of the mind of the person or groupresponsible for ultimately purchasing the system. But the other half of the brain also has to beconvinced for a sale; the side that needs to be convincedthat it’s a good match aside from all the specifications.Does it “feel” right? One of the reasons we are in thesituation we are with control system interfaces isbecause often the people making this decision areanalytical people who don’t think they are affected bysuch emotional pulls; but we all are. We all must be soldon both fronts to make a committed decision. Often our one side will sell the other in theabsence of a convincing argument from the seller thatappeals to it. Sometimes the logical side will tell theemotional side that it is a good thing and you should feelgood about yourself for being so responsible as to makethat responsible decision; nothing wrong with that.Sometimes it’s the emotional side that is sold onsomething and will find arguments that can convince thelogical side. There are plenty of examples of this inevery day life; how we convince ourselves a decision isright for us. It is completely normal and it would bedifficult to function otherwise, but we must be aware ofthe process. 32
  33. 33. For a comparison let’s look at another morefamiliar industry; the automobile industry. A buyer mustmake a committed decision and act on it for atransaction to happen. For a sale to occur there are twosides that have to sell. The first is what the car can dologistically, its specifications, but there is also the otherside. What does it look like? do I like how it looks? Ormore accurately sometimes, how would other peoplelook at me when I’m driving it. We’d like to think we’relogical and we would only buy a car based on utility,efficiency and other logical inputs; but do we? Why does every car company spend a largeportion of their R&D budgets on making a car appealvisually or to our sense of identity? Even hybrids andutility trucks are advertised this way. We might think weare making that decision logically but every marketerknows the clear understanding that there are twoportions of our mind that both must be appealed to.Marketing is almost as active with these vehicles that aresupposed to be logical purchases as they are to sportsand luxury cars that are more open about their appeal. Utility trucks are utilitarian; but why bother with allthe chrome, nice paint and decorative accents? It’sbecause to drop that kind of money, we have to like 33
  34. 34. something, not just decide whether it’s the most efficientor not. That’s human nature; we all have it, myselfincluded. We just don’t always recognize it. Back to control system sales. There are fewindicators for the emotional side of our brain in a controlsystem sales presentation. The HMI, the face of themachine, is one of the few direct appeal avenues thevendor has to sell you the system and they have to dotheir best. This isn’t their fault alone though. If peoplewere more conscientious and logical buyers, the vendorswouldn’t have to put any effort into making the HMI asvisually appealing as possible. We humans are all thatway to a degree and we need to be aware of it. The HMI screen shots that are presented on thecompany’s website, displayed in a presentation orinstalled for a demonstration have to be as engaging aspossible. People have to see them and have thatfeeling of “wow” in the back of their mind. They aregoing to spend millions or hundreds of millions on thiscontrol system. You better believe they need to sell toevery aspect of the buyers mind. If they see the HMIscreens and think to themselves “this doesn’t look hightech, sophisticated or advanced, is it really as good asthey say?” They are about to spend millions of dollars 34
  35. 35. on a system and they need reassurance they’re gettingthe best option for them. They need to feel it’s the rightfit for them; a successful, complex, sophisticated andstate of the art plant. The screens need to reflect that. Ifthey don’t, the buyers’ minds will look more at thenegatives and ignore the positives. Likewise, if a buyeris impressed with the face of the machine, they are morelikely to overlook slight technical shortcomings and lookmore at the positives. Just like an automobile or mobile phone salespitch that is partly about sheer visual appeal to thebuyer; it also needs to appeal to the sense of identity ofthe buyer and how others will view them. Does this caror phone show others that I’m practical, important,smart, capable, efficient and responsible? The samegoes for control systems. This appeal plays an integral role, albeit probablynot the main role, but with everything else comparable,the vendors must use this smaller portion of the sale totip the decision in their favor. On the logical side theymay be neck and neck going into the mind of thepurchasing plant. In this situation the interface exampledesigns can make the difference in which company getspaid for their work and which company is in a tougher 35
  36. 36. position at the next sale and the next after that. It’s not malicious, it’s sales. They are not trying toset plants up for failure; they are trying to stay alive as acompany themselves. After all, they are generally madeup of software programmers, hardware engineers sales,management and support. They have others on staffand have a diversified team, but their goal is to makeand sell the best control system there is. That is thepurpose of their existence as a company. This dictatesevery decision everyone in the company makes. Once again I’ll return to the example of theautomobile because it is a similar market structure. Its apiece of equipment with real value, not just a luxury.The automobile and all its marketing avenues are part ofour life and provide an easy reference we will all relate toand understand. When an automobile manufacturerwants to sell you their car there are many types ofcommercials, but they usually dont depict real worldscenarios. Sometimes they will have a brand new fullyloaded version of a vehicle driving somewhere nobodyever actually would in their daily use. Here’s a staple: Acar is driving around on the salt flats sliding sideways ateighty miles per hour in slow motion. Then there are theSUVs that are driving around on undisturbed snowy knoll 36
  37. 37. going who knows where. Don’t forget the pickup trucksthat show a giant payload being dropped into the back ofthe truck and then driving over big boulders through thewoods. Bye-bye fancy paint and I hope you didnt wantthat oil pan gasket to hold after its smashed on the rock.Sure, maybe these vehicles can do these tasks theyshow, but that doesn’t mean they should. This is all about the sales pitch. We all know it.It doesn’t show us what it is intended or engineered tobe used for. Most of the time it depicts a drivingcondition that would void the factory warranty shouldsomething break while doing it anyway. They certainlywouldn’t accept the blame for the damage that mightoccur when the car hits a hidden ledge or drop off underthe snow and completely ruins the vehicle. We all know those are exaggerations and weaccept it as part of the marketing. We realize they aresimply appealing to our emotional brains’ sense ofadventure and freedom and we’re OK with that. Itdoesn’t mean we go buy one and mimic what we saw inthe commercial. We don’t blame the car commercials whensomeone does actually drive that way and somebodygets hurt or damages property. We are expected to use 37
  38. 38. our own judgment on the proper use of the product wepurchase. Thankfully there is an abundance of materialand training on the proper use of automobiles and thereis a universal understanding of the proper way to do it. Itis understood that it is often not the way it is in thecommercial or the magazine ad. When someoneactually drives that way and causes a driving safetyincident it is not the car companies fault, or at least notentirely. Its the way the marketing system works and ifpeople aren’t aware of that bad things happen. Likewise, control system vendors are not entirelyto blame for the graphics that are used in the plantsbeing over complicated or too flashy for their own good.They are merely selling the product, how it is used is stillthe responsibility of the users. This explains where the high visually stimulatinggraphics come from. They are created by programmersthat are hired by the software company because of theirexpertise in complex programming and state of the artknowledge of the capabilities of the software andhardware available. Naturally, they want to show theirmanagers what they can do, so they churn out somegreat looking and complex functioning graphics to beadded to the control system. This ends up getting 38
  39. 39. pitched with the system. With all other variablescomparable the most impressive looking system makesthe sale and that company survives. It’s almost reverse-Darwinian how we got here. Thankfully this doesn’talways happen and isn’t the way every vendor works,but it is fairly typical. Some control system vendors actually even dothe design of the control system graphics for the client.This is not the most common, but its often added as asales feature to help set them apart. This seems like astreamlined approach for the plants because then theydon’t have to worry about any of that. Leaving it to theprofessionals is often a good idea. The problem persistswith this scenario however also. They need to deliversomething impressive to the plant for the plant to behappy with it and choose to continue their services.Helping land them future contracts and keep theirbusiness alive and getting paid; simple business again. Scenario two is more common. Scenario two iswhen the vendors deliver all the hardware and help get itset up. They will sometimes provide templates ofdifferent styles for the plant to choose from. Templatesare almost always given when purchasing software likethis and having the templates often leads people to 39
  40. 40. believe they have to choose one of those options. Thevendor was really trying to show some of the diversecapabilities, not make a statement of the way it has tolook. They have to provide a range of options, but theyall have to be impressive to be taken seriously bypotential users. Just as Vincent Van Gogh painted many differentpaintings, they still didn’t look like a Dilbert comic.Sometimes Dilbert can be more straightforward andeasier to understand albeit much less impressive ormoving. Getting multiple opinions all from the samepoint of view may give you different tone, language oraspects; but its still coming from the same place andmotivation. Employees of the platform vendors go towork for the same reason we do. Their motivation ismaking money and hopefully building pride in their work.Pride and money are both gained by the plants beingimpressed with the providers product. So, that’s whatthe plant gets, what the plant wants. An engineer that is working on a control systemretrofit, upgrade or new plant installation may oftenchoose to use the same system that is alreadyimplemented in other plants within the same company orsector. Cutting down the learning and adaption curve; a 40
  41. 41. great idea. Often however, the same standards andpractices are used that the previous plant used for thesake of uniformity. The idea of “why reinvent thewheel?” comes to mind; regardless of the fact that oftenthe previous wheel was inefficient or was designed forthe previous vehicle not the new vehicle being used.There is certainly nothing wrong with uniformity andleveraging previous work and expertise. In our quest forefficiency, predictability and uniformity we must becareful to still be considering the what the best way toimplement that same system is. We need to continue toview design as a dynamic process that constantly needsto be re-evaluated and not mindlessly designing newgraphics that arent really ideal for their newenvironment. Just remember to keep thinking. The job of actually doing the drawing for all thesegraphics, sometimes numbering in the thousands for alarger plant, is tedious and often viewed as semi-mindless requiring very little training or experience in thefield. It is sometimes viewed as a technical task and isgiven to someone to basically recreate the P&IDs onthese graphics. Other times it is viewed as a creativeendeavor and given to the most colorful or creativeengineer [yes, I realize the irony] or a graphic designer is 41
  42. 42. pulled in or contracted for this work. Usually it falls in thelap of the youngest engineer, a draftsman or intern.After all, these types of projects requiring completecontrol system graphics design are usually huge projectslike new plant construction or control system retrofit. The complexity of what goes into a project of thisscale is mind boggling and the more senior engineershave tons of work and usually are already workingovertime just to get the engineering ready in time andimplemented in synchronization with the whole project.It truly is an insanely complex task. With everything going on in this time, whoevergets the task of cranking out all these pictures is oftenone of the lesser experienced in the group or someonefrom outside the group altogether. That’s not a badthing, that’s how I got my start in the field, but it doesstack the cards against you in terms of getting it right thefirst time. I know I didn’t. After all, the “right” way is notthe most impressive looking or the most interesting todesign. The odds are not in favor of these being aseffective as they could be. In the rest of the book we’ll try to look at what abetter way actually is. The trouble is that the mostefficient way is also the most boring way. Even when 42
  43. 43. someone does do them the best or “boring” way, thosenever seem to catch on. The next person that comesalong and looks at them doesn’t realize all the work andthe principles behind why they are the way they are.These new designers are fresh out of school, or comingin from web design or some other interface or draftingbackground. They’re hard working and eager to provethemselves and they don’t realize that this seeminglyboring style actually does make for a safer, moreefficient plant even though it doesn’t look as impressive. Accepting and just reworking those boringgraphics the last guy put together doesn’t seemrewarding. They either revert back to vendor templatesor search online for HMI examples. Sometimes the goalis just plain getting the job done as quickly as possible toimpress with speed of completion, but at the expense ofthought and research. Sometimes because a project ison a time line and the designer has many other jobs tofinish and just getting out something functional is usuallyexpected or delivered regardless. At any rate, even when good practices do maketheir way into a plant, it is likely some of those practiceswill be abandoned in favor of more industry typical,highly visually stimulating graphics more like the one’s 43
  44. 44. we have been discussing. This is the state of most ofthe industry today and the reason for this book. Howcan we change it and equally importantly what changesare needed? 44
  45. 45. Chapter 3 Alternative We have discussed the two most commondesign styles: P&ID based and realistic. There is a thirdidea however that has been around for decades, butdoesn’t seem to gain real traction despite its provenefficiency. This alternative option is not based ontechnology, either new or old, but on people. It startswith understanding people and how we see things andtailors the graphics to work around our minds, instead ofthe other way around. Most of the people promoting thisidea are academics in cognitive psychology, but still itdoesn’t gain traction. Primarily, I presume, because ofthe reverse-Darwinian market dynamics covered in theprevious chapter. This third group is an alternative idea incomparison to standard practices. It is considered bysome to be a waste of time and to others it’s consideredto just be academics being overly-analytical with theirpsychology mumbo jumbo. It is primarily human factors 45
  46. 46. engineers and cognitive psychologists advocating its useand that may have something do with the stigma andwhy it isnt permeating the majority of plantimplementations. This human centered design is not really thatcomplicated and it is not really that far out there. It doesrequire a shift in thinking for some though. And that isthe real enemy. Those in the field of human centereddesign may find some of the ideas and principle easyand elementary; but to the rest of us it seems boring, dulland maybe just a little like lazy designing. It is not abouta higher level of understanding or knowledge, or a highlyskilled programming language or software application. Itis a change in thinking and sometimes that can beharder than learning entirely new things. The basic idea of human centered graphicsdesign is that data is meaningless without context andcontext is just a picture without information making ituseful. Situational Awareness is the term often given tothe act of driving the plant rather than running a plantbased on reacting to the computer or by manuallycommanding the computer. It is more like a commercialairline pilot who works with the plane and all its complex 46
  47. 47. systems and automatic functions. The pilot neithercommands all of the functions of the plane nor isspending all their time reacting to the alarms andflashing lights in the cockpit. They have to work with theplane to use its sensors and automatic functions as anextension of their mind and body. Think of a Formula One racing driver. They donot try to command the entire process. They do not stopafter each move and think about what they should donext and then execute that decision then analyze thenew surroundings and watch for changes then repeatthe process. Also, they do not just start going aroundthe track and react to everything. The racer doesn’t waituntil they are rubbing the boards or bumping another carto brake or turn. They do not just put their foot on thegas and wait until the engine overheats, red-lines orplateaus to shift gears. They are not reacting to the environment nor arethey controlling the environment. They are working withthe car to drive incredibly fast and make split seconddecisions to avoid negative consequences that maycause an accident or lost time. They do this in an ever-changing environment with too many variables toconsider. This would be incredibly difficult to program an 47
  48. 48. automated system to master alone. At the same time itwould be incredibly difficult for a driver to do withoutusing any automatic systems. If they had to manuallycontrol the fuel/oxygen mixture along with many otherdynamic functions while being aware of everything elsearound them it would be impossible. When the driverhas optimal situational awareness is when they can driveat an incredibly fast, but efficient and usually safe pace. This is the idea at the core of human centeredprocess control interface graphics design. Operatorsshouldn’t be running a plant by reacting to alarms andflashing lights. Nor should they be making a decision,issuing a command, waiting for the changes, thendeciding what to do next. It is most efficient when itchurns along like a finely tuned car and a relaxed butfocused driver. The driver doesn’t have beautiful 3Drenderings of the engine, car and track in front of themas they are going around the track. Also, the driverdoesn’t have a table with all the numbers that thecomputer is calculating on the dashboard. Both of thesewould be a distraction and a waste of visual space andmental processing capacity. Ideally only the minimum context is needed toprovide the least amount of mental processing to gain 48
  49. 49. the appropriate information and mental understanding ofthe current process. It’s the idea behind analog gaugeson passenger vehicles still being the norm despite thefact that digital gauges would be more accurate, easierto install and look kind of fancy too. The analog needlegauges in most cars now are usually reinterpreted fromdigital signals with stepper motors anyway. Why do theygo to that extra effort? It isn’t just nostalgia from an erabefore computers were used in automobiles. It’sbecause the analog needle gauges puts the data incontext giving useful information to the driver out of thecorner or your eye without even having to focus on it. It’s the idea of situational awareness. Things thatneed your attention like seat-belt lights, door ajar, checkengine and so on are shown using a red or orangesymbol or light. Even the trend towards white or moreneutral gauge backgrounds is based on the principle ofoptimizing mental processing. That’s not to sayautomobile dashboards aren’t designed withoutemotional appeal, but they are one area that humanfactors engineering has gained a pretty good foothold inthe design. How do human centered graphics differ fromother conventional schematic and high resolution 49
  50. 50. graphics? We’ll start by first analyzing some of the wayswe humans see things, understand things and makedecisions. Also we need to understand why and howcomputers see and make decisions. We spend a lot of time and money teachingpeople how to do their jobs and machines how to dotheirs. We also spend a lot of time and money teachinghumans to communicate to computers in their fashion.The missing link is teaching computers to work with theway humans communicate. After we explore this we cansee how to create human centered interface graphicsthat are designed to help the computer work with thehuman operators. 50
  51. 51. Meet the Team Understanding Computers Understanding HumansCommunicating with Computers Communicating with Humans Teaching Computers to Talk to Humans 51
  52. 52. Chapter 4 Understanding Computers Computers do not know when something isabnormal unless they have been programmed tocalculate it. They don’t see obvious problems unlessthey are programmed to recognize a set a variablestates that indicate a problem. Computers have come along way and continue to develop in capacity, speed andefficiency at an incredible rate and in all likelihood willcontinue to increase in processing power and memoryfor the foreseeable future. Likewise, software willcontinue to build on itself and as well and its complexitywill continue to rise accordingly. Computers are only able to think in a logical wayand this is incredibly useful for processing large amountsof data and crunching many calculations in real time.Computer logic is based on its human programmers andis in a way a reflection of our own logical brain functions. Accuracy of memory is something computersexcel at as well. Humans have an incredible memory 52
  53. 53. and useful organization of memory, but our memory isnot always accurate. Sometimes we forget thingsaltogether and often more damaging, we occasionallyremember things inaccurately, developing spontaneousmemory sometimes based on real life, but often alteredby interpretation, dreams, suggestions, reconstruction,meditation and other things. A computer’s memory isaccurate. It may get damaged, but it is rarely corrupt inthat it will remember incorrect information. Thestatistical odds of the logistics of that are very slim;especially when compared to our human memories. In the processing portion of computers theoperation is completely digital. Analog processors are indevelopment but it will likely be a long time before theyare used commonly. Analog IO are interpreted for thedigital processors by way of rounding, sometimes togreat accuracy, but the logic is always digital. Thismeans at its core a bit value is either a true or false,there are no gray areas or room for error whenprocessing and making decisions. Computers do haveapparent glitches and don’t seem to do what they aresupposed to. This is just an illusion though, sometimesthe calculations are just too complex for us to follow andit comes out with a behavior we didn’t predict. However 53
  54. 54. complex they always do what they are programmed to,even if the programmer doesn’t fully understand thepossible outcomes. It may be a hardware issue causing them not tofunction properly or it may be programming that didn’taccount for every possible scenario. In all fairness to hardware manufacturers, it isimpossible to build hardware that will never fail. Entropyis present and with thousands of components that needto work together there is ample room for error due tomalfunctioning hardware. Before we blame hardwaremanufacturers think about everything that is involved atthe most basic level in creating a computer system thatcan process thousands of hardware signal I/O. Not tomention the computation and display required. If you’relike most of us, we don’t even know what goes intoeverything at the basic level, but we expect it to performflawlessly. Personally I am very impressed with howwell the hardware is manufactured consideringeverything it has to do. It is possible that somecomponent may fail somewhere and the system willkeep working, but will not process it the way it wasintended because it is receiving wrong inputs or theoutputs are malfunctioning. 54
  55. 55. On the same note programmers should be givensome forgiveness as well. Whether source code,machine code or end use application programming. Themore variables there are in a system the morecomplicated it becomes and the harder it is tocontemplate every possible scenario. So when thecomputer tries to calculate a scenario it has not beenprogrammed to calculate or rather consideration wasn’ttaken to account for every possible variable it can haveseemingly erratic behavior. It still is only doing exactlywhat it was programmed to do. The apparently erraticbehavior is just that proper consideration wasn’t taken byone of the levels of programming that went into the finalproduct for every scenario of variables including thepossibility of hardware malfunction of one of thethousands or millions of components. Let’s do some quick math. With 8 digitalvariables there are 256 possible combinations ofoutcomes that all must be accounted for to have acompletely predictable outcome from a calculation. Nowfigure many plants have 1,000 straight digital hardwareinputs. Now there are 2^1,000 possible combinationsassuming all the hardware, processors and othercomponents are working as intended. Assuming you 55
  56. 56. know your exponential math you already know nobodycould ever account for every possible combinationindividually. Now throw in thousands of memoryvariables that can be factored in and thousands ofanalog variables as well then you get the picture that theoutcomes are nearly infinite. The way we organize the potential scenarioshelps us manage it and we generally can achieve apredictable outcome most of the time. There are manyprogramming languages and shortcuts that attempt tomanage that seemingly impossible task by groupingvariables to exponentially reduce the possibilities andmany other common programming techniques. It is stillvery possible that not every potential outcome wasanticipated and programmed for and then we can getseemingly mysterious outcomes. In the end though as long as the hardwarealways behaves in its intended way computers alwaysdo exactly what they are told. 56
  57. 57. Chapter 5 Understanding Humans Computers are similar to our logical minds. Thepart of our minds traditional economics assumes makesall our decisions and the part we use for much of ourmental processing functions. We look at all the variablesand make a calculated decision on what we should do.We do it constantly during our waking hours and oftenwhile we sleep as well. Our logical brain is constantlyanalyzing all its inputs both environmental and frommemory. It is making calculations and outputs to ourmuscles and nervous system as well as to our memoryand saving values for our next calculations. In thatmanner our brains are incredibly computer-like andmany would argue we still rival computers in that regard.We just take for granted all the subtleties and endlessvariables we encounter. Ever think about walking? Neither do I. At leastnot very often and not to its true depth. Some part of ourbrain is thinking about it and calculating it continuously. 57
  58. 58. Up to forty times per second or more our brain willanalyze things from short and long term memory as wellas current environmental variables. Variables frommemory include things like where are we going, how fastare we going there, what type of stride will we use. Notjust for speed but in relation to others observations orhow we “feel”. Do we stroll, walk or strut? Are wecarrying something fragile that we need to be extracareful with? Are we walking with someone we have tomonitor and adjust pace with? Are we holding ourchild’s hand and have to factor in things like slouching tothe side while we walk or do we have to provideadditional support should it be needed? That is justscratching the surface of the variables that are pulledfrom memory that must be taken into considerationduring this calculation. There are also other factors that impact thatcalculation as well. There are inputs I refer to as“network” inputs, which are signals from peripheral brainfunctions going on simultaneously in another part of thebrain; think of a computer network or sub processors. Itreceives variable inputs from our balance system whichhas all its own calculations to manage. Think of that asa distributed control system, it is doing all its own 58
  59. 59. calculations all the time and outputting to other parts ofthe brain. The walking portion is receiving the variablesas inputs that the balance portion uses as outputs.Things like: are you leaning forward or backwards, areyou spinning one way or the other and so on. Theportion of your brain controlling the walking has to takeall these network inputs into consideration whilecalculating the next set of outputs. There are physical and environmental inputs thatare considered as well. These are also nearlyimpossible to list completely. I’ll start though; just to getyour brain started thinking about it. We have to considerwhat position everything is currently in. Like what exactposition is our leg in right now, what angle is our foot at,where is our center of gravity, what position are our armsand head in, as those also affect our stride. Even thingslike our breathing and gum chewing are inputs that couldaffect our calculation of what set of output signals tochoose. Then there are signals from our eyes. Do wesee something that requires immediate reaction? Do wesee that the next step will be lower or higher or offcamber? Do we see something that will change thecourse we need to take? Maybe a puddle or stairs.Then there is our hearing as well. Do we hear 59
  60. 60. something that would alter our path in some way? Alsoour sense of touch. Did we stub our toe on somethingand now we need to adjust? Did we make the wrongdecision previously and now we feel more or lesspressure on our foot than anticipated and now this nextdecision and action needs to account for that? Thoseare just a few of the environmental and physical inputsthat are calculated in our next decision. After all this information is gathered by oursensory and network inputs, our brain will make acalculation as to what signals to send out for the nextcycle to achieve our task of walking. This is more of adynamic function split among many different processorscycling at different rates and different levels ofcomplexity. The calculations and outputs are as complicatedas the inputs were. How much force and speed goes towhich muscles? Is there anything that needs to be putinto memory or outputted to other network peripheralfunctions? Do we need to turn our head to seesomething we heard from our last set of inputs? Whatposition is our head in now? How fast and with whatforce does it have to move to get where it needs to gowhen it needs to go there? You can see how there are 60
  61. 61. almost innumerable outputs that must be sent as well tokeep us on our intended course. All these calculations happen many times asecond in our brain for us to achieve fluid movement.Fortunately for computers we modeled many of theircalculations the same way our brains do, using shortcutslike variable packing. Our brains form their ownshortcuts through practice and observation, some ofthese shortcuts we refer to as reactions and auto-piloting. Another shortcut is the idea of change. We cando things like have a set of anticipated values for each ofthose values that are analyzed. Often just usingwhatever the previous value was or what the anticipatedvalue based on the previous cycle’s calculations andanticipated change. Think of the basic equation: current value minusanticipated value. If they are the same it equals zero.Sometimes there are hundreds or thousands of variablesthat are all as anticipated and then they all equal zero.They can be added or multiplied and the new value alsoequals zero if everything is as anticipated. This allowslittle changes to be made to the anticipated set of nextactions even though there are many variablesconsidered. This can allow one portion of the brain to 61
  62. 62. calculate the anticipated return values and do itsoperation and output it as a single value to the part thatis processing the action of walking. When everythingdoesnt go as anticipated adjustments are made for thenext processing cycle to compensate for the differencefrom expectation to bring the intended outcome back intoline. There are many other ways to look at it andmany other shortcuts but we do not really need to go intoall of them. Because, quite frankly, I certainly do notknow them all and I am certain the rest of scientificcommunity does not have them all mapped. Myprevious observation may or may not even becompletely accurate as to the logistics of the operationsof the shortcuts we use. The point is that we need tonotice that we use many complex filters and shortcuts tomanage the infinite amounts of data we have at ourdisposal and we clearly cannot think about it all. Wepractice things and build complex reactions andanticipated reactions to our actions. The scenario weexamined at a high level was a very basic function.Consider a gymnast or basketball player, or even amusician or actor. Even many of the functions weperform day to day that are not as physically 62
  63. 63. complicated but still require extensive observation andcomputation, like reading someones body language aswe talk to them while were walking. Computers often work in a similar fashion exceptthey have to be programmed to do so by the consciousmind of programmers. Most computers systems stillhave to process it all through a central processing unit.Fortunately DCS (Distributed Control Systems) arearchitectures a little more like our brains, with multipledistributed computers, PLC (Programmable LogicControllers) and micro controllers that handle much of itat different integration levels. Our human brain still giveseven the fastest, most complex computers a good racein terms of overall data “processing”. We just use somany shortcuts and reactions to all the variables we takein that we often tend to dumb down the true extent ofwhat our brains are processing. This is all dealing with two major portions of thebrain, the conscious mind and the reactions trained intoour nervous system. Computer systems still do notcome close to mimicking the full capacity, adaptabilityand flexibility of these cognitive systems, but they arebuilt with the same general principles that guide thelogical portion of our mind. 63
  64. 64. The state of machine systems hardware andsoftware is advanced enough already to mimic enoughof the logic portions of the mind and variable monitoring,calculating and outputting to control the main logicalsteps that a current automation system employs and farmore accurately than humans can. Due to our complexminds we get unintended outcomes much more oftenthan computers. Where computers really have humans beat is invariable value storage. We can build computers andwrite software that can monitor data from thousands ofinputs and store and recall them with a very highaccuracy. If the hardware and software are functioningproperly it is always completely accurate. Averagehumans on the other hand could probably monitor aboutthree to five numbers that are changing and even thenthe refresh rate would have to be relatively much slowerthan a computer and we cannot have an accurate rollingdata log of the events either. This is a limitation of thehuman mind. It is incredibly efficient and complex inmany ways but high accuracy data logging and breadthof conscious observation is very limited. There are many tasks in a plant that we are noteasily able to automate and the plants need operators 64
  65. 65. and specialists to perform all the functions that themachine is not capable of. Humans are flexible and ourminds and bodies are highly integrated; giving us greatutility. We are capable of doing many tasks andhandling abnormal situations quickly and efficiently. Weare able to analyze situations in a way that would stumpa computer system. This again comes back to the ideathat every possible scenario has to be programmed forbut the number of possible scenarios is greater than anygroup of programmers could ever anticipate. Let aloneconstruct logic and build hardware and plant equipmentto be able to handle even if the scenario was anticipated. Humans fortunately are equipped with somethingcomputers are not. We have another brain function,commonly called “right brain” functions. There is still some debate about the accuracy orrather the extent of the applications of the term “leftbrain” and “right brain”. It more commonly refers to our“logical” brain in contrast to our “intuitive” or creativebrain functions. More logical functions such asmathematics, speech structure and logical processingtakes place on the left cerebral hemisphere while moreintuitive functions such as reading faces, language toneand creative aspirations etc are processed on the right 65
  66. 66. cerebral hemisphere. Thus the term “left brain” refers tofunctions that use our logical brain functions. This sideis more computer-like than the “right brain” functionswhich are more artistic, creative and intuitive. Typically functions of a left brain can be laid outwith logic. Functions such as math and languagemechanics. Conversely right brained functions have aharder time laying out clearly what is going on in a stepby step chain of logic. More free association and logicalleaps take place in those functions using incredibleamounts of data in a way that often the cognitive mind ofthe person doesn’t even realize. You know how whenyou see someone from across the room you might get afeeling about that person and form an impression ofthem based on nothing logical or easy to explain. This isintuition or a “gut” feeling. Behind the scenes it usually has to do with facialmannerisms, body language and vocal queues alongwith experience from previous interactions with thesevariables. This is hard to even call a calculationbecause of the number of variables involved and the factthat we would have a hard time laying them all out andfollowing the logic. In other words we would have a hardtime teaching this to a computer. These are brain 66
  67. 67. functions which are far to complicated to logically thinkabout but somehow most people seem to be able tointerpret them. The information and variables are so vast yetpeople’s interpretations can sometimes be universal.Thats why there are entire fields of study centered onthis concept. However you look at it people have theability to look at situations and sometimes derive muchmore information about them than we can program into acomputer or easily explain. Many of these abilities arecommon among the majority of people in our society.This is something the computer cannot really understandbut can leverage if it is taught how to communicate withhumans effectively. These are sometimes not signalsthat can explained with equations. This right brain is often associated with artisticand creative expressions. At first it seems it would bepointless to try to teach a computer to have an intuitivemind. That part is true; we dont want to try to teach acomputer to have a right brain, just to be able tocommunicate to ours. What does intuition have to dowith running an efficient, safe and productive facility?Well, maybe you dont need to start a band in the controlroom or contemplate just the right mix of colors to create 67
  68. 68. the aesthetic you want for the label on the pipe. Thatdoesnt mean this additional mental capacity cannot beused by the computer much more than it commonly is.Sure; it might make us more likely to daydream of beingsomewhere else and that is a safety and productivityissue but it does many other functions as well that canbe useful to the process. Human operators are far morethan adaptable robots to carry out tasks there isn’texisting equipment for. Maybe the value of this other half isnt apparentjust yet but we do need to recognize that it is there as itworks hand in hand with the logical part of our brain. Itis present in everybody regardless of how noticeable itis; I assure you it’s there. Humans are not alwaysrational and logical; we need to understand that. Wemay have logic that can function similar to a computer,but we also have irrationality that works sometimes inopposition to our rational mind. We have already established that humans aremost certainly necessary to the process due at aminimum to a humans extreme adaptability to manyspecialized tasks. We’re the ultimate in multipurposetools. We have many other qualities and capacitiesbeyond being a biological Swiss Army knife. We are 68
  69. 69. logical and can make very organized rational decisions;but we are also intuitive and can make decisionssometimes that are hard to pinpoint the exact logic eventhought he purpose might be clear. We can make leapsof understanding that may not always have a clear pathof reason even though they sometimes are so universalthat we consider them common sense. All automated facilities have some level ofbalance of responsibilities between man and machines.The optimum balance is different from one place toanother but the greatest efficiency is in striking the rightbalance for that scenario and in optimizingcommunication between the two. People can learn machines. Maybe notcompletely; nobody understands every last thing about acomplex machine like a SCADA DCS. Just like gettingto know another person, however, the longer someoneworks with a machine the more they get to know how itfunctions. Like riding a bike or driving a car; it takes alittle practice and with some education and experiencewe can learn to work with it to achieve the intended goal. We always have to talk to the computer in thelanguage it understands though. It understands logic.We have to talk to it using our logical “left” brain 69
  70. 70. primarily. Input value here, push a button there andopen a valve there. Unfortunately, it talks to us only inthis language as well. It only generally gives us logicbased values and options. Which works alright. After allwe do have fairly logical brains and we are able tocommunicate relatively effectively in this way. Imagine now the possibility of it being able to talkto us using both portions of our brains; our logical sideand our intuitive side. The intuitive side can do thingsour logical side cannot or at least not as efficiently. Itcan glance at a picture and immediately know if there isdanger or something needing attention right away.Instead of our left brain’s technique of looking orscanning through values and comparing them to whatthey should be to see if something is abnormal.Sometimes also relying solely on our proceduralreactions to the computers outputs. An example of this is running a plant by reaction,as many plants do. The operators do their routine tasksand an alarm from the automation system lets themknow when they need to do something. As inefficient asthis should seem, its the way many facilities operate.No driver, just operators reacting to the automatedsystem. This can happen either by intentional design or 70
  71. 71. an operating culture can migrate to this because thecomputer is communicating to them in such a way thatthey are unable to use their intuition or even their logic to“drive” the plant. They are forced to just react when theyare told. Thus needing a driver seems a waste if theyare not really driving anything just reacting. In a multi-station SCADA environment there canbe several drivers that are all driving at the same time.More typical is each driving a different part but workingtogether. Think of the tiller ladder fire engines that havea front and rear driver that work together. It is important to know that just like in many otherenvironments communication is as important as capacityor skill level. You must be able to communicate in bothdirections effectively with the people or machines youhave to work with to really operate as safely andefficiently as possible. 71
  72. 72. Chapter 6 Communicating with Computers Anybody speak binary? Anybody have networkports, serial ports or USB ports? OK, so we all realizecomputers don’t speak our languages directly and wedon’t speak their language directly yet we stillcommunicate. We use a basic mouse and keyboardprimarily to communicate to the computer. Occasionallyother means but those are the two primary means andwe will assume that’s our mechanism for talking to thecomputer. A lot of research and development has goneinto the modern keyboard and mouse even though theymay seem ordinary. Many people are still not convinced in theadequacy of these primitive input devices and arepushing many new technologies. For instance, gesturerecognition is making some good headway and I knowthere is a lot of excitement about employing it in thingslike HMI’s. This idea is thanks in part to it being put intomovies as the future of tech. Directors use them 72
  73. 73. because they look cool. I have to agree they look very“future tech.” Being a geek at heart I really would likethem to be a viable option because they look cool. Thetruth is that for use by anyone spending much of theirtime working at a workstation like a SCADA HMI, it justisn’t ergonomically viable nor is the most efficient. Thatis not to say that it has no place in industrial controls. Ithink there is some possibilities for this technology butnot as the primary supervisory control of a plant. This isnewer technology but due to things like Gorilla ArmSyndrome it is not a viable option. Gorilla Arm Syndrome is a condition where ahuman holding or moving their arms in an elevatedposition for prolonged periods of time suffers severalunwanted side effects. The biggest side effect is clearlyfatigue, which is uncomfortable; but also quickly resultsin lack of fine motor control. For a gestural interface thatwill cause issues of precision control. This wouldbecome frustrating and greatly reduce plant safety andefficiency. It would be impossible for anyone to usegesture controls for hours on end the way operatorsneed to use the interface systems of the SCADA. Dueto fatigue issues and a general lack of precision; gesturalcontrols are just plain not suited for this application. 73
  74. 74. When it comes to talking to the computer it turnsout that for now the old reliable keyboard and mouse isthe best we seem to have right now. Direct mindinterfaces are still decades or more away for this type ofapplication and I would guess their precision will still notbe accurate enough for implementation in a processcontrol system. A mouse and keyboard are still theprimary controls and my prediction is that they willremain the most efficient means of communicating to theSCADA for quite a while. Personally I think it is likely that their value andefficiency will actually increase in the coming decades.Previous generations didn’t grow up with a mouse in onehand and their other laying on a keyboard. I didn’t evenreally touch these until I was in grade school and eventhen only for about ten minutes a week during “computertime” on the old monochrome text display screens. Nowdecades later and after having spent much of myworking life sitting at one the information flows from meto the computer by these instruments without my evenconsciously thinking about it most of the time. It takesalmost as much effort for me to arrange my sentences inspeaking to other humans as is does for me to use akeyboard and mouse. Coming generations that will soon 74
  75. 75. be running these plants will have users who will havegrown up with a keyboard and mouse and it will not bethe cumbersome tools perceived by many people thatare experienced in the field now. Rather just a functionalextension of our hands. Think of an automobile’s steering wheel, pedalsand shifter. They could certainly be made “easier” touse or at least apparently easier to use. The technologyexists for a driver to just sit there and look at a turn oreven just think about it and the car could steer itselfthere. More practically would be just holding onto atransmitter and tilting side to side, front to back or lots ofother movements like playing a Wii. Certainly that wouldbe less complicated than our old fashioned steeringwheels, pedals, shifters and all that, right? Becausethese interfaces are familiar to us and we have grown soaccustomed to them anything else would be difficult andjust plain dangerous to use until it became secondnature as our standard automobile primary controlmechanisms are now. Now say a Formula One driver is told that for thenext race all they have to do is hold this little thing andmanipulate it to control the car. Simple; just tilt it or twistit to tell the car what to do. It sounds so easy but you 75
  76. 76. can bet that driver would come in last if even finishingthe race. Even after a little familiarity and practice I havea hard time believing it would compete with a traditionaldriving interface. In short, I know people rave about gesturecontrols and I’m not discounting the technology. InSCADA HMI’s we must think about it before we justthrow in the newest technology though. Of course itscreators and proponents will push it and tout itssuperiority just like any product marketing but thatdoesn’t mean it should be accepted for every applicationit is available for. Common keyboard and mouse it is for now, atleast in my experience and opinion. Please feel free towrite me with any real world installation of other controlmethods. I would be excited to read the results of theimplementation and if the findings are beneficial, I mayrevise this section for future printings with more optionsand feedback. Back to communication now. Dont worry, we willnot be getting into the specific languages that are usedin computer programming. That’s an entire science thatI’m glad there are other qualified professionals workingin. Those languages evolve so fast that by the time you 76
  77. 77. read this book they could be obsolete or at least portionsof them. There is programming involved, but primarilywe just use a mouse and keyboard to communicate withthe computer. A working relationship between a human and amachine is like a relationship between people. Effectivetwo way communication is the key to all relationshipsbetween people. Likewise, the computers must not onlyreceive instructions from humans, it must communicateback with humans. Clearly it can’t talk to us directly. Itmust use other means to translate its needs, intentionsand questions to its users. Mostly this is done by way ofa monitor that displays pictures, data and messagesfrom the machine. This display is commonly referred toas a Graphical User Interface or GUI. Often this islumped together with the inputs and called a HumanMachine Interface or HMI. HMI design is a far reaching term that refers toany time a human and machine must work together.Examples of interactions by way of HMIs include usingan ATM, driving a car, using your mobile phone, usingyour home computer or even using a lawnmower. Whileit does apply to these and other applications as well; it isalso the primary term used to describe the interface 77
  78. 78. between the operator and the DCS or SCADA system;although you may also see it referred to as a MMI, HCIor others listed in the glossary. Designing these interface graphics is the realfocus of this book. They are how the machinecommunicates with the human. This is why we spent somuch time so far discussing some of the capacities,strengths and weaknesses of the humans and themachines. We already know that a picture is worth athousand words but what we forget sometimes is thatthose pictures need to be speaking a thousand words inthe right language. Maybe sometimes that is to much,we may only want to speak five words instead. Pictures,like words can ramble and be filled with fluff. Similar toan entertainment news program that makes you have todig through it to find anything remotely informative ornews worthy. Pictures can be redundant; stealing yourattention long after the useful information was conveyed,or obscuring it. Pictures can be confusing like trying tofind Waldo. What you’re looking for may not beparticularly hard to find nor is the picture inherentlytricky. It’s just that the task of having to look at hundreds 78
  79. 79. of the wrong thing that are similar can make it difficult tofind what you are looking for. The similarities make ittake more time to analyze. Its easy for a computer tocheck differences. It has specialized shortcuts just forthat. We don’t always have the same shortcuts in ourminds. Pictures are great because they can show a lot ofinformation all at once instead of sequentially addingdata to a train of thought like reading text. Sequentialdata transmission is the way computers think, but wehave designed them to turn that into pictures to make itfaster for us to get the information we need. This canallow whatever information is needed to be foundquickly. Similar to looking at a map. Reading a map intext would be confusing. As a map, however, it can bevery useful. Maps are great because you can put loadsof data in a small area and it can be very useful andunderstood quickly in our human minds by drawing onour visual memory and organization methods. Pictures on HMI screens for monitoring SCADAand plant operations are not static. They are dynamicand dynamic pictures are generally referred to asgraphics. Graphics have data values that are changing,equipment diagrams that sometimes change with state 79
  80. 80. and conditional changes and so on. Graphics are morelike video games in that they change in reaction to whatinputs are given to them. Unlike video games, however,the equipment represented is real with very real actionscontrolled by it. Again, the purpose of the interface isnot entertainment, I cant say that enough. In fact if it istoo engaging and difficult, like a video game, valuableinformation can be missed or misinterpreted.Misunderstanding an HMI can have seriousconsequences. That said, video games are still probablythe closest analogy to the function of graphics. Just as we have alternative input mechanisms,like gesture controls, there are alternativecommunications for HMI faces also. Translucent screens and holograms are the mostpopular. Practical holograms are still a long ways off,maybe they’ll have application eventually, but they arenot a viable option right now. 3D monitors are feasiblealso but don’t have high levels of software available yet.I have yet to see true 3D software for rendering ofprocess control graphics. I’m sure they are coming and Ican’t honestly say it’s a terrible idea but it should bethoughtfully implemented when they do come, notrushed out as soon as it’s available. For now, true 3D 80
  81. 81. interfaces for SCADA remain undeveloped, so they arenot a viable option yet either. Even if they do come,most of the topics covered here will still be applicable.Maybe in future editions I will be able to address theseafter we have something to actually kick around and test. For now, traditional tube displays and flat panelsare the most common. Obviously tube monitors are onthe way out. They are heavy, energy intensive and justplain bulky. A little more subtle reason is that we don’tfeel high tech using them and consequently wesubconsciously engage with them less. Illogical, but itsthe way we are. LCD panels are probably the bestcurrent option and the most widely implemented today.They are relatively cheap, have high resolutions, highrefresh rates and come in many sizes and aspect ratios.This is a field of high technology turnover andprogression and this paragraph can probably be ignored,you now what’s out there now and what will work forthese graphics. I have to cover one more thing though. Lately,Hollywood has been in love with translucent monitors.They are in everything from Minority Report to Avatarand even into comedies like Date Night. It’s always withthe assumption that this is the future of tech; that high 81
  82. 82. tech systems will have these. I’m not going to lie to youhere either. The geek in me wants one too. It doesn’tget too much cooler than that. The soft blue glow fromthe back lighting to the sleekness of the display thatlooks like a sheet of glass with a thin surround. Evenbetter is knowing this tech is completely available. In anenvironment where undue distraction should be avoidedat almost all costs; being able to see through them to theother side is just one distraction after another waiting tohappen. Do you remember the way movies used to havepeople drawing on glass with dry erase markers so itcould be seen from both sides? It wasn’t that long ago.Low tech but it kind of looked cool at the time for centralcontrol headquarters. Notice that today old school whiteboards are still being used despite the fact that a pane ofglass wouldn’t really cost much more. Its the same ideawith translucent LCD panels, they’re just not ideal forinformation communication no matter how cool theylook. We’ve covered the HMI hardware you’ll probablyuse, or at least some of the considerations to think aboutwhen choosing them. That’s just the physical face of themachine. Like a blank human face. Without 82
  83. 83. expressions, nothing has been communicated. It is hardto read someones face who isnt making anyexpressions. In the coming chapters well get into givingthe machine expressions for its face, instead of justteaching it speech structure, or establishing its features. 83
  84. 84. Chapter 7 Communicating with Humans Computers are well suited to gather, store andprocess large amounts of data. The data they store is inons or offs; signified by ones and zeros. This iscommonly referred to as binary. This simple functionallows it to be processed at a very high rate by digitalprocessors. The computer gathers this data, processesit and then controls outputs or stores it for futureprocessing. Maybe a millisecond later or maybe a yearlater. Thats a computer at its core; a complex databaseof ones and zeros that process sequentially. Combinations of these binary codes create basiclanguages, like our letters create our words. Thecomputer can then use these languages to calculate andstore huge amounts of information mind bogglingly fast.I’m not sure we’re readily capable of even understandingthe speed these are carried out at. Humans on the otherhand may not process raw calculations anywhere nearlyas fast, but we can often process targeted information 84

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