Collaborative Knowledge Management in Organization from SECI model Framework


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A presentation file for TIIM conference 2010 Pattaya Thailand,
In the age of social collaboration and sharing that enables by Web 2.0 and Linked Data, many organizations adapt themselves into advantages of interactive, sharing, reusing, interoperability and collaboration on World Wide Web. Organizational learning which is sub of knowledge management also greatly gains benefit from this emerging collaboration culture too. It provides abilities to share valuable insights, to reduce redundant work, to avoid reinventing the wheel, to reduce training time for new employees, to retain intellectual capital as employee turnover in an organization, and to adapt to changing environments and markets.

However, user created content from Web 2.0 multiplying with published structure of data according to Linked Data concept will be a massive amount of data. It is inevitable facing the overwhelming of data. Traditional knowledge management is not designed to extract knowledge from social collaboration. We need a framework that fit for knowledge transfer in highly interaction environment.

SECI model which is a knowledge management based on collaborative knowledge transfer in organization seem to be the best candidate for navigating knowledge creation in this case. This study attempts to address how to apply SECI model to knowledge management system in collaborative organization.

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Collaborative Knowledge Management in Organization from SECI model Framework

  1. 1. Collaborative Knowledge Management in Organization fromSECI model Framework<br />Nataponecharsombut, Mr<br />Joint Researcher<br />School of Engineering and Technology<br />AIT - Asian Institute of Technology<br /><br />TIIM Conference 2010, 17 jun 10<br />1<br />
  2. 2. Outline<br />Objective<br />Concept of Knowledge Management<br />Roles of KM in organization<br />KM in the age of collaboration<br />SECI model framework<br />KM requirements from SECI model<br />System design<br />Case study<br />2<br />
  3. 3. Objective<br />To answer this question:<br />“ How can we manage the knowledge in the age of online collaboration ? ”<br />3<br />
  4. 4. Concept of Knowledge Management (KM)<br />The capability of an organization to<br /><ul><li>Create new knowledge
  5. 5. Disseminate through the organization
  6. 6. Embody into product, service and system</li></ul>[Nonaka & Takeuchi, 1995]<br />4<br />
  7. 7. Process of KM<br />Transformation between tacit and explicit knowledge<br />I know that …<br />(explicit)<br /><ul><li>Subject, act
  8. 8. Test score
  9. 9. Result</li></ul>I know how …<br />(tacit)<br /><ul><li>Teaching method
  10. 10. Personality
  11. 11. Process</li></ul>5<br />
  12. 12. Roles of KM in organization<br />As Knowledge transfer tool<br />To manage organizational learning<br />Benefits for applying KM<br />Encourage sharing of knowledge<br />Retain intellectual capital<br />Reduce training time<br />Reduce redundant work<br />6<br />
  13. 13. KM in the age of collaborative information<br />Knowledge not only be acquired and stored<br />But also concerns about how it is<br /><ul><li>created
  14. 14. shared
  15. 15. learned
  16. 16. Reused</li></ul>Effect from new technologies<br /><ul><li>Web 2.0
  17. 17. Linked Data</li></ul>7<br />
  18. 18. Web 2.0 Interactive Interface<br />Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design<br />From reader to author<br />8<br />
  19. 19. Web 2.0 Definition SLATES<br />Search: keyword matching search<br />Links:to connect information together using the model of web link<br />Authoring: the collaborative work of content, users can create, update and comment on the web<br />Tags: to categorize content by adding keyword, usually a single word description<br />Extensions: to extend web as an application platform<br />Signals: syndication technology that notify content updated<br />[McAfee, 2006]<br />9<br />
  20. 20. Publish through Linked Data structure<br />Linked Data provides structure of data that links shared data together as single global database<br /><br />10<br />
  21. 21. Rules of publishing Linked Data<br />Use URIs as names for things<br />Use HTTP URIs so that people can look up those names<br />When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL)<br />Include links to other URIs, so that they can discover more things<br />[Berners-Lee et. al., 2006]<br />11<br />
  22. 22. RDF example<br />The Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples.<br /><ul><li>Subject:
  23. 23. Predicate:
  24. 24. Object:</li></ul>The link states that a resource identified by the URI is member of another resource called<br />12<br />
  25. 25. SECI model framework<br />SECI model represent the spiral of knowledge conversion between tacit and explicit knowledge<br />* ( SECI : Socialization Externalization Combination Internalization)<br />13<br />
  26. 26. SECI model components<br />Socialization: to share tacit knowledge among people in “social interacting space”<br />Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable.<br />Combination: to integrate different kinds of knowledge<br />Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process.<br />SECI model emphasizes on collaborative learning in an organization<br />[Nonaka & Takeuchi, 1995]<br />14<br />
  27. 27. KM requirements for Socialization<br />15<br />Socialization requires: <br /><ul><li>virtual space for interaction</li></ul>Required features: <br /><ul><li>Virtual learning space
  28. 28. Social network</li></ul>Picture from Flickr by dkuropatwa<br />
  29. 29. KM requirements for Externalization <br />16<br />Externalization requires:<br /><ul><li>expression tools
  30. 30. repository to store explicit knowledge</li></ul>Required features: <br /><ul><li>learning object creator
  31. 31. Digital resource creator
  32. 32. Forum
  33. 33. Chat
  34. 34. Blog</li></ul>Picture from Flickr by dkuropatwa<br />
  35. 35. KM requirements for Combination<br />17<br />Combination requires<br /><ul><li>Interoperability, Sharing, Integration</li></ul>Required features: <br /><ul><li>Unified data structure</li></ul>Picture from Flickr<br />
  36. 36. KM requirements for Internalization<br />18<br />Internalization requires<br /><ul><li>Measurement tool to evaluate knowledge understanding and embodying </li></ul>Required features: <br /><ul><li>Assessment
  37. 37. Evaluation</li></ul>Picture from Flickr by dkuropatwa<br />
  38. 38. System Design<br />Built from Open source software<br />Integration of:<br />“Learning Management System (LMS) + Digital Library (DL)”<br />19<br />
  39. 39. Why LMS ?<br />Virtual learning space<br />Social network<br />Learning path<br />Course management<br />Assessment<br />Evaluation <br />20<br />
  40. 40. Why DL ?<br />Digital repository<br />Search & Retrieval<br />Well categorized<br />Well described<br />Well indexed<br />Resource workflow<br />21<br />
  41. 41. Why not CMS ?<br />Content Management System (CMS)<br /><ul><li>Manage document flow in collaborative environment
  42. 42. Create, Edit and Share resource
  43. 43. Access control
  44. 44. Version control</li></ul>All of main features are provided by LMS and DL<br />Lacks of capability in term of digital content long-term preservation, comparing to DL<br />22<br />
  45. 45. Abstract architecture of SECI model KM<br />23<br />
  46. 46. Application integration<br />LMS and DL cannot integrate directly<br />Apply Linked Data structure as an interface based on RDF<br />Implement LiLO: Linked Data Learning Object exchange<br />24<br />
  47. 47. Design of SECI model KM<br />25<br />
  48. 48. LiLO functions<br />Linked Data search<br />Linked Data browser<br />Linked Data editor<br />Linked Data publisher<br />Linked Data importer<br />26<br />
  49. 49. Case study<br />Project initiation: Enhanced Supply Chain Network<br />Objective: to define an appropriate tool for analyzing and developing logistic network<br />Development process: Brain Storming<br />Tool: SECI model KM with LiLO added on<br />27<br />
  50. 50. Socialization: discussion about the project<br />28<br />I<br />I know that …<br />(explicit)<br />I know that …<br />(explicit)<br />
  51. 51. Externalization: collaborate project proposal<br />Team create proposal together according to each member’s expertise<br />29<br />Project attributes show that the project is created by Engineering, IT and Finance Dep<br />
  52. 52. Combination: Import external resource from Wikipedia and MIT digital library<br />30<br /><ul><li>Wikipedia resource
  53. 53. MIT resource</li></li></ul><li>Internalization: evaluate project alternative<br />After team’s member have learned about pro & con of each alternative thoroughly<br />Team votes for the best solution<br />31<br />
  54. 54. Knowledge collaboration on Mobile Device<br />32<br />Future Work<br />
  55. 55. Time for Socialization!<br />Questions / Answers<br />33<br />