Km&kms

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Km&kms

  1. 1. Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues Alavi, M. and Leidner, D. E., 2001 MIS Quarterly v. 25 No. 1 pp. 107-136. Presenters: Kang, Sophia and Em, Natalia
  2. 2. Motivation and Objective IT Strategic management Organizational theory KMS research Existing literature
  3. 3. Knowledge and the Firm (1/2) <ul><li>Hierarchical: Data – Information – Knowledge </li></ul><ul><li>Alternative perspectives on knowledge </li></ul><ul><ul><li>E.g., state of mind or object </li></ul></ul><ul><li>Taxonomies </li></ul><ul><ul><li>E.g., tacit and explicit </li></ul></ul>
  4. 4. Knowledge and the Firm (2/2) <ul><li>Goals of KM in organizations </li></ul><ul><ul><li>Make knowledge visible </li></ul></ul><ul><ul><li>Develop knowledge-intensive culture </li></ul></ul><ul><ul><li>Build a knowledge infrastructure </li></ul></ul><ul><li>KMS applications </li></ul><ul><ul><li>Coding and sharing best practices </li></ul></ul><ul><ul><li>Creation of corporate directories </li></ul></ul><ul><ul><li>Creation of knowledge networks </li></ul></ul>
  5. 5. Organizational KM Processes <ul><li>Creation </li></ul><ul><li>Storage and Retrieval </li></ul><ul><li>Transfer </li></ul><ul><li>Application </li></ul>
  6. 6. Creation Modes Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Socialization Internalization Internalization Externalization Externalization Combination Storage (document, e-mail…) Storage (document, e-mail…)
  7. 7. Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Storage (document, e-mail…) Storage (document, e-mail…) Knowledge Application Knowledge Application INF 384C’s semantic memory INF 384C’s episodic memory Knowledge Applying Learning Transferring Transferring Knowledge Transfer among Individuals in a Group
  8. 8. Sophia’s Tacit Knowledge Natalia’s Tacit Knowledge Natalia’s Explicit Knowledge Sophia’s Explicit Knowledge Knowledge Application Knowledge Application INF 387C’s semantic memory INF 387C’s episodic memory Sharing INF 385K’s semantic memory INF 385K’s episodic memory Applying knowledge from group memory Individual learning becoming group’s episodic memory Web of KM Activities INF 384C’s semantic memory INF 384C’s episodic memory
  9. 9. <ul><li>Knowledge creation </li></ul><ul><li>Knowledge storage /retrieval </li></ul><ul><li>Knowledge transfer </li></ul><ul><li>Knowledge application </li></ul><ul><li>IT and the KM initiatives </li></ul>Research Issues in KM
  10. 10. Conclusion <ul><li>Different perspectives on knowledge given </li></ul><ul><li>KM basic processes described </li></ul><ul><li>KMS and role of IT discussed </li></ul><ul><li>Research questions presented </li></ul>

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