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Maximizing the Impact of HR     HR’s Role in Executing       Business Strategy                          Patrick Fei       ...
What does it taketo become “WorldClass”?
8 Years23 per week10,000+
What does your CEO NOT wantyou to learnon the job?
Customized Simulations
- Winston Churchill    “I love to learn … I hate to be taught”6                Confidential. © BTS Asia 2012
Why simulations?                          Engaging           Instantly attractive for corporate learners                  ...
Objectives    ›   Walk a mile in the shoes of your executive        stakeholders to understand their key challenges    ›  ...
Guidelines    ›   Please finish each activity in the allotted time. We are        completing a 4 hour exercise in 1.5 hour...
Welcome to ACE Inc!10                 Confidential. © BTS Asia 2012
Our Mid-Range Plan     Today:     › A $6B firm with 10% Operating Profit Margin     In Three Years:     › A $12B firm with...
Hitting our Goals                    Revenues                     Profits
13   Confidential. © BTS Asia 2012
Ready?
15   Confidential. © BTS Asia 2012
Please have one person read the instruction card out loud for the group16                                  Confidential. ©...
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› What is your initial impression of ACE‟s current  situation and business model? What are some  potential challenges it m...
Consider … … how you would advise ACE‟s CEO.     1) Which of the seven aspects of        the business model need to       ...
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1 Minute00 59   00   01   02   03   04   05   06   07   08   09   10   11   12   13   14   15   16   17   18   19   20   2...
› What parts of ACE‟s business model need to change for  it to adapt to market trends? What parts are core to its  identit...
› We will now spend a few minutes to       explain the next activity. To ensure you       fully understand what to do, ple...
Step III – Making the Change                      You may now                       remove this                         st...
Step III – Making the Change                    The key areas of change                     are: Channel, Offering,       ...
Step III – Making the Change     ›   So, how do we make the change         in these four areas?     ›   As an example, we ...
Step III – Making the Change     ›   In your teams, you will read the         Challenge Card and evaluate the         thre...
Step III – Making the Change     ›   Then, you will decide which of the         three Options best aligns with ACE‟s      ...
Step III – Making the Change Finally, place the Option   you have selected in  the appropriate space        on the map.
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› What decision did you make in the four areas and why?  As HR leaders, why is it important for us to understand  these de...
› We will now look at how your strategic       choices impacted the organization. After       we explain how the activity ...
Step III – Making the Change
Step III – Making the Change
Step III – Making the Change› Assessing the impacts to the organization
Step III – Making the Change› Assessing the impacts to the organization
Step III – Making the Change
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› Which three HR initiatives did you prioritize and why?› What was the custom HR initiative that you developed and  why? W...
› The BTS facilitators will now come around to collect your  custom HR initiative card. We will consolidate all the  answe...
Who won?
The Final Results!       › Calculate the impact in each area and then add up your         total score.      Your Choice   ...
The Final Results!     › Which teams have more than 25 points? Raise your       hands        • On the slider on the right ...
We have a winner!87                 Confidential. © BTS Asia 2012
Key Takeaways     ›   What are your key learnings         and how will you use them         back on the job?     ›   We wo...
89   Confidential. © BTS Asia 2012
GOOD LUCK ON THE ROAD AHEAD!        Patrick.Fei@BTS.com
NASSCOM HR Summit 2012: Maximizing HR Impact: Role in Executing Business Strategy - Patrik Fei
NASSCOM HR Summit 2012: Maximizing HR Impact: Role in Executing Business Strategy - Patrik Fei
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NASSCOM HR Summit 2012: Maximizing HR Impact: Role in Executing Business Strategy - Patrik Fei

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NASSCOM HR Summit 2012: Maximizing HR Impact: Role in Executing Business Strategy - Patrik Fei

  1. 1. Maximizing the Impact of HR HR’s Role in Executing Business Strategy Patrick Fei Managing Director BTS Asia Pacific
  2. 2. What does it taketo become “WorldClass”?
  3. 3. 8 Years23 per week10,000+
  4. 4. What does your CEO NOT wantyou to learnon the job?
  5. 5. Customized Simulations
  6. 6. - Winston Churchill “I love to learn … I hate to be taught”6 Confidential. © BTS Asia 2012
  7. 7. Why simulations? Engaging Instantly attractive for corporate learners Experiential A chance to learn by doing and practice in a risk-free environment Effective Proven business impact from 3rd party studies7 Confidential. © BTS Asia 2012
  8. 8. Objectives › Walk a mile in the shoes of your executive stakeholders to understand their key challenges › Translate these challenges into HR initiatives that have the maximum relevancy and impact on your company‟s strategy › Make the shift from being a „business partner‟ to being „part of the business‟8 Confidential. © BTS Asia 2012
  9. 9. Guidelines › Please finish each activity in the allotted time. We are completing a 4 hour exercise in 1.5 hours. › As tempting as it may be, please do not look ahead at other materials until instructed to do so. › Use of the “F” word … FUN!9 Confidential. © BTS Asia 2012
  10. 10. Welcome to ACE Inc!10 Confidential. © BTS Asia 2012
  11. 11. Our Mid-Range Plan Today: › A $6B firm with 10% Operating Profit Margin In Three Years: › A $12B firm with a 10% Operating Profit Margin11 Confidential. © BTS Asia 2012
  12. 12. Hitting our Goals Revenues Profits
  13. 13. 13 Confidential. © BTS Asia 2012
  14. 14. Ready?
  15. 15. 15 Confidential. © BTS Asia 2012
  16. 16. Please have one person read the instruction card out loud for the group16 Confidential. © BTS Asia 2012
  17. 17. 06 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
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  22. 22. 2 Minutes01 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  23. 23. 1 Minute00 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  24. 24. › What is your initial impression of ACE‟s current situation and business model? What are some potential challenges it may be facing?› We would like to invite one group to share their insights.
  25. 25. Consider … … how you would advise ACE‟s CEO. 1) Which of the seven aspects of the business model need to change to respond to market trends? 2) What aspects of the business model are core to ACE‟s identity and should not change?26 Confidential. © BTS Asia 2012
  26. 26. 07 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
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  32. 32. 2 Minutes01 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  33. 33. 1 Minute00 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  34. 34. › What parts of ACE‟s business model need to change for it to adapt to market trends? What parts are core to its identity and should not change?› We would like to invite one group to share their insights.
  35. 35. › We will now spend a few minutes to explain the next activity. To ensure you fully understand what to do, please wait until we finish to start making decisions.36 Confidential. © BTS Asia 2012
  36. 36. Step III – Making the Change You may now remove this sticker
  37. 37. Step III – Making the Change The key areas of change are: Channel, Offering, Pricing and Operations
  38. 38. Step III – Making the Change › So, how do we make the change in these four areas? › As an example, we will look at the “Operations Decision Challenge Card” & “Options Cards” ?39 Confidential. © BTS Asia 2012
  39. 39. Step III – Making the Change › In your teams, you will read the Challenge Card and evaluate the three Options.40 Confidential. © BTS Asia 2012
  40. 40. Step III – Making the Change › Then, you will decide which of the three Options best aligns with ACE‟s future direction. › When deciding, please consider the impact on customers, employees and other areas of the company.41 Confidential. © BTS Asia 2012
  41. 41. Step III – Making the Change Finally, place the Option you have selected in the appropriate space on the map.
  42. 42. 12 minutes
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  50. 50. 5 Minutes04 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  51. 51. 4 Minutes03 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  52. 52. 3 Minutes02 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  53. 53. 2 Minutes01 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  54. 54. 1 Minute00 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  55. 55. › What decision did you make in the four areas and why? As HR leaders, why is it important for us to understand these decisions? Group 1 Group 2
  56. 56. › We will now look at how your strategic choices impacted the organization. After we explain how the activity works, you will receive a new handout used to calculate the organizational impact.57 Confidential. © BTS Asia 2012
  57. 57. Step III – Making the Change
  58. 58. Step III – Making the Change
  59. 59. Step III – Making the Change› Assessing the impacts to the organization
  60. 60. Step III – Making the Change› Assessing the impacts to the organization
  61. 61. Step III – Making the Change
  62. 62. 04 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58Back to Clock Home
  63. 63. 03 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58Back to Clock Home
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  67. 67. 12 minutes
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  76. 76. 4 Minutes03 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  77. 77. 3 Minutes02 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  78. 78. 2 Minutes01 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  79. 79. 1 Minute00 59 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58
  80. 80. › Which three HR initiatives did you prioritize and why?› What was the custom HR initiative that you developed and why? We would like to invite two groups to share their thoughts. Group 1 Group 2
  81. 81. › The BTS facilitators will now come around to collect your custom HR initiative card. We will consolidate all the answers and email them back to the group. If you wish to receive a copy, please include your email on the back of the card.
  82. 82. Who won?
  83. 83. The Final Results! › Calculate the impact in each area and then add up your total score. Your Choice Customer Efficiency/ Talent Fit Alignment/ HR Initiative # Value Productivity Engagement 1 +2 +2 +5 +2 2 +3 +5 +2 +2 3 +3 +4 +3 +5 4 +3 +2 +4 +1 5 +3 +4 +4 +2 6 +4 +4 +3 +3 7 +1 +2 +4 +285 Confidential. © BTS Asia 2012
  84. 84. The Final Results! › Which teams have more than 25 points? Raise your hands • On the slider on the right side of your map, add $4B revenue but reduce profits by 1% › …above 30? Keep you hands up! • Add another $2B in revenue and 1% to profit › …above 35? • Add 1% in profit for each point over 3586 Confidential. © BTS Asia 2012
  85. 85. We have a winner!87 Confidential. © BTS Asia 2012
  86. 86. Key Takeaways › What are your key learnings and how will you use them back on the job? › We would like to invite two groups to share their thoughts.88 Confidential. © BTS Asia 2012
  87. 87. 89 Confidential. © BTS Asia 2012
  88. 88. GOOD LUCK ON THE ROAD AHEAD! Patrick.Fei@BTS.com

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