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The Naked Hospital<br />August 26, 2010<br />
The “new normal” of information transparency  has changed….<br />The way we live <br />What we expect from each other<br /...
“Social media is changing the<br />foundation of the ways we relate….it is changing our<br />  interpersonal psychology.”<...
“The fundamental rules that have governed how relationships work are being rewritten, because of easy, no-cost information...
“Gen X employees (born between 1965 to 1983) want frequent and real-time conversations and Gen Y (1984 or later) wants to ...
Gen X and Gen Y employees want…<br /><ul><li> A relationship with leadership
 Engagement
 Information and honesty
 Control</li></ul>They want to work “in partnership”<br />
Strong correlation between level of employee partnershipand…<br /><ul><li>Employee retention
Employee recommendation of the</li></ul>   hospital <br /><ul><li>Physician satisfaction
Patient satisfaction</li></ul>-- Press Ganey<br />
“Building a partnership with those who work in the hospital is the key…to higher employee retention, increased productivit...
“Building a partnership with those who work in the hospital is the key…to higher employee retention, increased productivit...
<ul><li> 49% are detached, </li></ul>   discontented and<br />   distanced<br /><ul><li> The closer to the</li></ul>   bed...
Two lessons from the world of politics…<br /><ul><li> How Can We Best Work Together?
 How Can Leaders Best Lead?</li></li></ul><li>
Physician relations is tied to marketing is tied to housekeeping is tied to reimbursement is tied to quality, etc.<br />Ea...
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David Jarrard- The Naked Hospital

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David Jarrard of Jarrard Phillips Cate & Hancock presentation at Naked Hospital 2010.

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David Jarrard- The Naked Hospital

  1. 1. The Naked Hospital<br />August 26, 2010<br />
  2. 2.
  3. 3.
  4. 4.
  5. 5.
  6. 6.
  7. 7.
  8. 8.
  9. 9. The “new normal” of information transparency has changed….<br />The way we live <br />What we expect from each other<br />What we expect from the companies we do business with<br />
  10. 10.
  11. 11. “Social media is changing the<br />foundation of the ways we relate….it is changing our<br /> interpersonal psychology.”<br />
  12. 12.
  13. 13. “The fundamental rules that have governed how relationships work are being rewritten, because of easy, no-cost information sharing.”<br />
  14. 14. “Gen X employees (born between 1965 to 1983) want frequent and real-time conversations and Gen Y (1984 or later) wants to continuously receive real-time information.<br /> <br />They both want to be involved in decisions. Gen X employees place more importance on managing themselves while Gen Y employees have high expectations for full participation and collaboration.”<br />-- Press Ganey, 2010 Pulse Report<br />
  15. 15.
  16. 16. Gen X and Gen Y employees want…<br /><ul><li> A relationship with leadership
  17. 17. Engagement
  18. 18. Information and honesty
  19. 19. Control</li></ul>They want to work “in partnership”<br />
  20. 20. Strong correlation between level of employee partnershipand…<br /><ul><li>Employee retention
  21. 21. Employee recommendation of the</li></ul> hospital <br /><ul><li>Physician satisfaction
  22. 22. Patient satisfaction</li></ul>-- Press Ganey<br />
  23. 23. “Building a partnership with those who work in the hospital is the key…to higher employee retention, increased productivity and improved quality of care.” – Press Ganey<br />
  24. 24. “Building a partnership with those who work in the hospital is the key…to higher employee retention, increased productivity and improved quality of care.” – Press Ganey<br />
  25. 25. <ul><li> 49% are detached, </li></ul> discontented and<br /> distanced<br /><ul><li> The closer to the</li></ul> bedside the worse it<br /> gets<br /><ul><li> The Gen X employees</li></ul> are the least satisfied<br /> of the bunch.<br />
  26. 26.
  27. 27.
  28. 28.
  29. 29. Two lessons from the world of politics…<br /><ul><li> How Can We Best Work Together?
  30. 30. How Can Leaders Best Lead?</li></li></ul><li>
  31. 31.
  32. 32. Physician relations is tied to marketing is tied to housekeeping is tied to reimbursement is tied to quality, etc.<br />Each brings something valuable to the direction of the hospital.<br /> <br />
  33. 33.
  34. 34.
  35. 35.
  36. 36.
  37. 37.
  38. 38. It’s Not about You<br />
  39. 39. “The fundamental rules that have governed how relationships work are being rewritten”<br />

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