SlideShare a Scribd company logo
1 of 3
Survey on Consumer Behaviour Towards
Indian Railways
Dear Respondent,
This is an academic survey questionnaire which is aimed at performance standards of Indian
Railways and collecting data about the experience of passengers of the Railway
transportation system. Your kind and objective response will significantly highlight these
perspectives and contribute to finding practical solution to this problem.
This is purely an academic exercise and any information given would not be disclosed.
Section A: General information
1) Name of the person : __________________________________
2) Age : ________
3) Gender : Œ□ male Œ□ female
4) Qualification : ___________________________________
5) Occupation : ___________________________________
6) Income range :
⃝ Less than 10000
⃝ 10000 – 20000
⃝ 20000 – 35000
⃝ 35000 – 50000
⃝ More than 50000
Section B: The following questions relate to your experience in Indian Railways
7) What means do you prefer to book your railway tickets?
⃝ Ticket booking counter in the Railway Station
⃝ IRCTC website
⃝ 3rd party agents
⃝ Mobile ticket booking
8) What form of the ticket do you generally carry in the train?
⃝ Printed e-ticket
⃝ Mobile ticket
9) With whom do you travel generally?
⃝ Family
⃝ Friends
⃝ Colleagues
⃝ Others
10) How frequently do you use the railway service?
⃝ Everyday
⃝ Once in a week
⃝ Once in a month
⃝ More than once in a month
⃝ Once in 3 months
⃝ Once in 6 months
⃝ Once in a year
⃝ Rarely
11) According to you, how much would you rate the following?
1. Highly dissatisfied 2. Dissatisfied 3. Neutral 4.Satisfied 5.Highly Satisfied
1 2 3 4 5
A. Services ⃝ ⃝ ⃝ ⃝ ⃝
B. Timing ⃝ ⃝ ⃝ ⃝ ⃝
C. Price ⃝ ⃝ ⃝ ⃝ ⃝
D. Performance ⃝ ⃝ ⃝ ⃝ ⃝
E. Cleanliness at station premises ⃝ ⃝ ⃝ ⃝ ⃝
F. Availability of ticket counters ⃝ ⃝ ⃝ ⃝ ⃝
G. Prompt services ⃝ ⃝ ⃝ ⃝ ⃝
H. Quality of refreshment stalls ⃝ ⃝ ⃝ ⃝ ⃝
I. Food Quality ⃝ ⃝ ⃝ ⃝ ⃝
J. Berth Comfort ⃝ ⃝ ⃝ ⃝ ⃝
K. Medical Services ⃝ ⃝ ⃝ ⃝ ⃝
L. Cleanliness in the coach ⃝ ⃝ ⃝ ⃝ ⃝
M. Cleanliness of toilets ⃝ ⃝ ⃝ ⃝ ⃝
12) According to you, how much would you rate the services of Indian railways?
I. Excellent
II. Good
III. Average
IV. Poor
V. Very poor

More Related Content

What's hot

Summer internship project report
Summer internship project reportSummer internship project report
Summer internship project report
Manish Singh
 

What's hot (20)

Product mix of tata industries
Product mix of tata industriesProduct mix of tata industries
Product mix of tata industries
 
A STUDY ON CONSUMER SATISFICATION ON TVS BIKES
A STUDY ON CONSUMER SATISFICATION ON TVS BIKESA STUDY ON CONSUMER SATISFICATION ON TVS BIKES
A STUDY ON CONSUMER SATISFICATION ON TVS BIKES
 
Marketing Strategies of Tata motors
Marketing Strategies of Tata motorsMarketing Strategies of Tata motors
Marketing Strategies of Tata motors
 
Marketing Strategies of HUL
Marketing Strategies of HULMarketing Strategies of HUL
Marketing Strategies of HUL
 
Fmcg preference questionnaire
Fmcg preference questionnaireFmcg preference questionnaire
Fmcg preference questionnaire
 
Bajaj hr policies
Bajaj hr policiesBajaj hr policies
Bajaj hr policies
 
Csr activity done by tata group
Csr activity done by tata groupCsr activity done by tata group
Csr activity done by tata group
 
Summer internship project report
Summer internship project reportSummer internship project report
Summer internship project report
 
Marketing Strategies of Airtel - Project Report
Marketing Strategies of Airtel - Project ReportMarketing Strategies of Airtel - Project Report
Marketing Strategies of Airtel - Project Report
 
A study of consumer perception of car market & buying behavior
A study of consumer perception of car market & buying behaviorA study of consumer perception of car market & buying behavior
A study of consumer perception of car market & buying behavior
 
general management project
general management project general management project
general management project
 
Marketing management project of OLA Cabs
Marketing management project of OLA Cabs Marketing management project of OLA Cabs
Marketing management project of OLA Cabs
 
A study on customer interaction and customer satisfaction at pantaloons
A study on customer interaction and customer satisfaction at pantaloonsA study on customer interaction and customer satisfaction at pantaloons
A study on customer interaction and customer satisfaction at pantaloons
 
Rural Marketing Strategies, Distribution Strategies
Rural Marketing Strategies, Distribution Strategies Rural Marketing Strategies, Distribution Strategies
Rural Marketing Strategies, Distribution Strategies
 
A study on customer satisfaction and customer service at pantaloons
A study on customer satisfaction and customer service at pantaloonsA study on customer satisfaction and customer service at pantaloons
A study on customer satisfaction and customer service at pantaloons
 
Swot analysis of logistics sector in india
Swot analysis of logistics sector in indiaSwot analysis of logistics sector in india
Swot analysis of logistics sector in india
 
MBA Summer Internship Project Report
MBA Summer Internship Project ReportMBA Summer Internship Project Report
MBA Summer Internship Project Report
 
HR practices in TCS
HR practices in TCSHR practices in TCS
HR practices in TCS
 
A STUDY ON CUSTOMERS SATISFACTION OF MARUTI SUZUKI CARS IN TIRUPUR CITY BY AJITH
A STUDY ON CUSTOMERS SATISFACTION OF MARUTI SUZUKI CARS IN TIRUPUR CITY BY AJITHA STUDY ON CUSTOMERS SATISFACTION OF MARUTI SUZUKI CARS IN TIRUPUR CITY BY AJITH
A STUDY ON CUSTOMERS SATISFACTION OF MARUTI SUZUKI CARS IN TIRUPUR CITY BY AJITH
 
A project report on itc
A project report on itcA project report on itc
A project report on itc
 

Viewers also liked

project report on customer satisfaction toward cement product.
project report on customer satisfaction toward cement product.project report on customer satisfaction toward cement product.
project report on customer satisfaction toward cement product.
Mohd Ahmed
 
Thesis questionnaire
Thesis questionnaireThesis questionnaire
Thesis questionnaire
Maliha Ahmed
 
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORYFACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
Scarion Anatory
 
Survey_Questionnaire
Survey_QuestionnaireSurvey_Questionnaire
Survey_Questionnaire
Digit Class
 

Viewers also liked (20)

Questionnaire survey
Questionnaire surveyQuestionnaire survey
Questionnaire survey
 
A study on passenger’s satisfaction towards railway services in erode junction
A study on passenger’s satisfaction towards railway services in erode junctionA study on passenger’s satisfaction towards railway services in erode junction
A study on passenger’s satisfaction towards railway services in erode junction
 
Passengers satisfaction towards irctc online reservation facility at durg and...
Passengers satisfaction towards irctc online reservation facility at durg and...Passengers satisfaction towards irctc online reservation facility at durg and...
Passengers satisfaction towards irctc online reservation facility at durg and...
 
Questionnaire
QuestionnaireQuestionnaire
Questionnaire
 
Questionnaire
QuestionnaireQuestionnaire
Questionnaire
 
Indian railways
Indian railwaysIndian railways
Indian railways
 
Survey report on GSRTC customers' satisfaction.
Survey report on GSRTC customers' satisfaction. Survey report on GSRTC customers' satisfaction.
Survey report on GSRTC customers' satisfaction.
 
A project report on consumer satisfaction level of bajaj bike project report
A project report on consumer satisfaction level of bajaj bike project reportA project report on consumer satisfaction level of bajaj bike project report
A project report on consumer satisfaction level of bajaj bike project report
 
Questionnaire for print
Questionnaire for printQuestionnaire for print
Questionnaire for print
 
project report on customer satisfaction toward cement product.
project report on customer satisfaction toward cement product.project report on customer satisfaction toward cement product.
project report on customer satisfaction toward cement product.
 
srs for railway reservation system
 srs for railway reservation system srs for railway reservation system
srs for railway reservation system
 
Thesis questionnaire
Thesis questionnaireThesis questionnaire
Thesis questionnaire
 
Questionaire
QuestionaireQuestionaire
Questionaire
 
Questionnaire for the survey of electronics market(for school/college projects)
Questionnaire for the survey of electronics market(for school/college projects)Questionnaire for the survey of electronics market(for school/college projects)
Questionnaire for the survey of electronics market(for school/college projects)
 
Indian Railways ppt.
Indian Railways ppt.Indian Railways ppt.
Indian Railways ppt.
 
Sample Questionnaire
Sample QuestionnaireSample Questionnaire
Sample Questionnaire
 
Project report RAILWAY TICKET RESERVATION SYSTEM SAD
Project report RAILWAY TICKET RESERVATION SYSTEM SADProject report RAILWAY TICKET RESERVATION SYSTEM SAD
Project report RAILWAY TICKET RESERVATION SYSTEM SAD
 
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORYFACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
FACTORS HINDERING WOMEN'S ACCESS TO MICROCREDIT-BY SCARION ANATORY
 
Survey_Questionnaire
Survey_QuestionnaireSurvey_Questionnaire
Survey_Questionnaire
 
IMRB KANTAR
IMRB KANTARIMRB KANTAR
IMRB KANTAR
 

Similar to Survey on consumer behaviour towards indian railways Report

Tours and travell
Tours and travellTours and travell
Tours and travell
Kiran N
 
Training Need Assessment· Department· Date· Department Sup.docx
Training Need Assessment· Department· Date· Department Sup.docxTraining Need Assessment· Department· Date· Department Sup.docx
Training Need Assessment· Department· Date· Department Sup.docx
edwardmarivel
 
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
inventionjournals
 

Similar to Survey on consumer behaviour towards indian railways Report (16)

My Thesis Presentation
My Thesis PresentationMy Thesis Presentation
My Thesis Presentation
 
CTSEM2014 118
CTSEM2014 118CTSEM2014 118
CTSEM2014 118
 
BRTC-measuring service availability of using servqual model
BRTC-measuring service availability of using servqual modelBRTC-measuring service availability of using servqual model
BRTC-measuring service availability of using servqual model
 
Brand Performance of Jeans Trouser
Brand Performance of Jeans TrouserBrand Performance of Jeans Trouser
Brand Performance of Jeans Trouser
 
Level of passengers’ satisfaction of metro mass transit ltd.’s service delive...
Level of passengers’ satisfaction of metro mass transit ltd.’s service delive...Level of passengers’ satisfaction of metro mass transit ltd.’s service delive...
Level of passengers’ satisfaction of metro mass transit ltd.’s service delive...
 
Service Quality and Passengers Satisfaction of Southern Railways by SERVQUAL ...
Service Quality and Passengers Satisfaction of Southern Railways by SERVQUAL ...Service Quality and Passengers Satisfaction of Southern Railways by SERVQUAL ...
Service Quality and Passengers Satisfaction of Southern Railways by SERVQUAL ...
 
Analysis Factors of Hospital Services Quality and User Satisfaction
Analysis Factors of Hospital Services Quality and User SatisfactionAnalysis Factors of Hospital Services Quality and User Satisfaction
Analysis Factors of Hospital Services Quality and User Satisfaction
 
research on Pakistani banks
research on Pakistani banks research on Pakistani banks
research on Pakistani banks
 
babu.pptx
babu.pptxbabu.pptx
babu.pptx
 
7
77
7
 
Attitude Scales
Attitude ScalesAttitude Scales
Attitude Scales
 
Tours and travell
Tours and travellTours and travell
Tours and travell
 
Customer satisfaction with the quality of services(1)
Customer satisfaction with the quality of services(1)Customer satisfaction with the quality of services(1)
Customer satisfaction with the quality of services(1)
 
Training Need Assessment· Department· Date· Department Sup.docx
Training Need Assessment· Department· Date· Department Sup.docxTraining Need Assessment· Department· Date· Department Sup.docx
Training Need Assessment· Department· Date· Department Sup.docx
 
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
Identify factors affecting customer`s satisfaction: the Case study of Post Ba...
 
Survey on BEST buses Mumbai
Survey on BEST  buses MumbaiSurvey on BEST  buses Mumbai
Survey on BEST buses Mumbai
 

More from Brandix India Apparel City Pvt Ltd.

More from Brandix India Apparel City Pvt Ltd. (20)

Impact of gender and generational differences in Arab culture report
Impact of gender and generational differences in Arab culture report Impact of gender and generational differences in Arab culture report
Impact of gender and generational differences in Arab culture report
 
Disney in euro failure
Disney in euro failure Disney in euro failure
Disney in euro failure
 
Luxembourg caffe vergnano 1882 report
Luxembourg caffe vergnano 1882 reportLuxembourg caffe vergnano 1882 report
Luxembourg caffe vergnano 1882 report
 
caffe vergnano 1882 Luxembourg
caffe vergnano 1882 Luxembourg caffe vergnano 1882 Luxembourg
caffe vergnano 1882 Luxembourg
 
Impact of gender and generational differences in Arab culture
Impact of gender and generational differences in Arab culture Impact of gender and generational differences in Arab culture
Impact of gender and generational differences in Arab culture
 
Taxi service aggregation
Taxi service aggregationTaxi service aggregation
Taxi service aggregation
 
Role of 3rd party logistics in Haier warehouse Hyderabad
Role of 3rd party logistics  in Haier warehouse Hyderabad Role of 3rd party logistics  in Haier warehouse Hyderabad
Role of 3rd party logistics in Haier warehouse Hyderabad
 
GWE case study
GWE case study GWE case study
GWE case study
 
public vs private warehousing case study
public vs private warehousing case study public vs private warehousing case study
public vs private warehousing case study
 
Reckitt Benckiser (India) Ltd vs. Wyeth Limited Case study
Reckitt Benckiser (India) Ltd vs. Wyeth Limited Case studyReckitt Benckiser (India) Ltd vs. Wyeth Limited Case study
Reckitt Benckiser (India) Ltd vs. Wyeth Limited Case study
 
Challenges of IP protection in era of cloud computing
Challenges of IP protection in era of cloud computingChallenges of IP protection in era of cloud computing
Challenges of IP protection in era of cloud computing
 
Porsche, Volkswagen and CSX Cars, Trains & Derivatives
Porsche, Volkswagen and CSXCars, Trains & Derivatives Porsche, Volkswagen and CSXCars, Trains & Derivatives
Porsche, Volkswagen and CSX Cars, Trains & Derivatives
 
Ben and jerry case study
Ben and jerry case study Ben and jerry case study
Ben and jerry case study
 
Rajarshi leadership and team work
Rajarshi leadership and team workRajarshi leadership and team work
Rajarshi leadership and team work
 
Enterprise risk management Hospitality
Enterprise risk management  HospitalityEnterprise risk management  Hospitality
Enterprise risk management Hospitality
 
New generation of warehousing systems operations
New generation of warehousing systems operationsNew generation of warehousing systems operations
New generation of warehousing systems operations
 
Measuring and evaluating port performance and productivity
Measuring and evaluating port performance and productivityMeasuring and evaluating port performance and productivity
Measuring and evaluating port performance and productivity
 
Fundamental and techincal analysis of crude oil
Fundamental and techincal analysis of crude oilFundamental and techincal analysis of crude oil
Fundamental and techincal analysis of crude oil
 
Supply chain and logistics issues of crude oil in india
Supply chain and logistics issues of crude oil in indiaSupply chain and logistics issues of crude oil in india
Supply chain and logistics issues of crude oil in india
 
Ikea human resources innovation practices case study
Ikea human resources innovation practices case study  Ikea human resources innovation practices case study
Ikea human resources innovation practices case study
 

Recently uploaded

SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project research
CaitlinCummins3
 
SPLICE Working Group: Reusable Code Examples
SPLICE Working Group:Reusable Code ExamplesSPLICE Working Group:Reusable Code Examples
SPLICE Working Group: Reusable Code Examples
Peter Brusilovsky
 

Recently uploaded (20)

SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project research
 
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdfFICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
 
Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...Andreas Schleicher presents at the launch of What does child empowerment mean...
Andreas Schleicher presents at the launch of What does child empowerment mean...
 
8 Tips for Effective Working Capital Management
8 Tips for Effective Working Capital Management8 Tips for Effective Working Capital Management
8 Tips for Effective Working Capital Management
 
VAMOS CUIDAR DO NOSSO PLANETA! .
VAMOS CUIDAR DO NOSSO PLANETA!                    .VAMOS CUIDAR DO NOSSO PLANETA!                    .
VAMOS CUIDAR DO NOSSO PLANETA! .
 
Observing-Correct-Grammar-in-Making-Definitions.pptx
Observing-Correct-Grammar-in-Making-Definitions.pptxObserving-Correct-Grammar-in-Making-Definitions.pptx
Observing-Correct-Grammar-in-Making-Definitions.pptx
 
FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024
 
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptxHMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
Graduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxGraduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptx
 
SPLICE Working Group: Reusable Code Examples
SPLICE Working Group:Reusable Code ExamplesSPLICE Working Group:Reusable Code Examples
SPLICE Working Group: Reusable Code Examples
 
How to Send Pro Forma Invoice to Your Customers in Odoo 17
How to Send Pro Forma Invoice to Your Customers in Odoo 17How to Send Pro Forma Invoice to Your Customers in Odoo 17
How to Send Pro Forma Invoice to Your Customers in Odoo 17
 
Rich Dad Poor Dad ( PDFDrive.com )--.pdf
Rich Dad Poor Dad ( PDFDrive.com )--.pdfRich Dad Poor Dad ( PDFDrive.com )--.pdf
Rich Dad Poor Dad ( PDFDrive.com )--.pdf
 
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxCOMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
 
OSCM Unit 2_Operations Processes & Systems
OSCM Unit 2_Operations Processes & SystemsOSCM Unit 2_Operations Processes & Systems
OSCM Unit 2_Operations Processes & Systems
 
How to Manage Call for Tendor in Odoo 17
How to Manage Call for Tendor in Odoo 17How to Manage Call for Tendor in Odoo 17
How to Manage Call for Tendor in Odoo 17
 
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUMDEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
 
Ernest Hemingway's For Whom the Bell Tolls
Ernest Hemingway's For Whom the Bell TollsErnest Hemingway's For Whom the Bell Tolls
Ernest Hemingway's For Whom the Bell Tolls
 
Model Attribute _rec_name in the Odoo 17
Model Attribute _rec_name in the Odoo 17Model Attribute _rec_name in the Odoo 17
Model Attribute _rec_name in the Odoo 17
 
UGC NET Paper 1 Unit 7 DATA INTERPRETATION.pdf
UGC NET Paper 1 Unit 7 DATA INTERPRETATION.pdfUGC NET Paper 1 Unit 7 DATA INTERPRETATION.pdf
UGC NET Paper 1 Unit 7 DATA INTERPRETATION.pdf
 

Survey on consumer behaviour towards indian railways Report

  • 1. Survey on Consumer Behaviour Towards Indian Railways Dear Respondent, This is an academic survey questionnaire which is aimed at performance standards of Indian Railways and collecting data about the experience of passengers of the Railway transportation system. Your kind and objective response will significantly highlight these perspectives and contribute to finding practical solution to this problem. This is purely an academic exercise and any information given would not be disclosed. Section A: General information 1) Name of the person : __________________________________ 2) Age : ________ 3) Gender : Œ□ male Œ□ female 4) Qualification : ___________________________________ 5) Occupation : ___________________________________ 6) Income range : ⃝ Less than 10000 ⃝ 10000 – 20000 ⃝ 20000 – 35000 ⃝ 35000 – 50000 ⃝ More than 50000
  • 2. Section B: The following questions relate to your experience in Indian Railways 7) What means do you prefer to book your railway tickets? ⃝ Ticket booking counter in the Railway Station ⃝ IRCTC website ⃝ 3rd party agents ⃝ Mobile ticket booking 8) What form of the ticket do you generally carry in the train? ⃝ Printed e-ticket ⃝ Mobile ticket 9) With whom do you travel generally? ⃝ Family ⃝ Friends ⃝ Colleagues ⃝ Others 10) How frequently do you use the railway service? ⃝ Everyday ⃝ Once in a week ⃝ Once in a month ⃝ More than once in a month ⃝ Once in 3 months ⃝ Once in 6 months ⃝ Once in a year ⃝ Rarely
  • 3. 11) According to you, how much would you rate the following? 1. Highly dissatisfied 2. Dissatisfied 3. Neutral 4.Satisfied 5.Highly Satisfied 1 2 3 4 5 A. Services ⃝ ⃝ ⃝ ⃝ ⃝ B. Timing ⃝ ⃝ ⃝ ⃝ ⃝ C. Price ⃝ ⃝ ⃝ ⃝ ⃝ D. Performance ⃝ ⃝ ⃝ ⃝ ⃝ E. Cleanliness at station premises ⃝ ⃝ ⃝ ⃝ ⃝ F. Availability of ticket counters ⃝ ⃝ ⃝ ⃝ ⃝ G. Prompt services ⃝ ⃝ ⃝ ⃝ ⃝ H. Quality of refreshment stalls ⃝ ⃝ ⃝ ⃝ ⃝ I. Food Quality ⃝ ⃝ ⃝ ⃝ ⃝ J. Berth Comfort ⃝ ⃝ ⃝ ⃝ ⃝ K. Medical Services ⃝ ⃝ ⃝ ⃝ ⃝ L. Cleanliness in the coach ⃝ ⃝ ⃝ ⃝ ⃝ M. Cleanliness of toilets ⃝ ⃝ ⃝ ⃝ ⃝ 12) According to you, how much would you rate the services of Indian railways? I. Excellent II. Good III. Average IV. Poor V. Very poor