Effective communication

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Effective communication

  1. 1. MANAGRIAL COMMUNICATIONIn a supervision ofMISS.EARNITAHaving a Presentation OnEFFECTIVE COMMUNICATIONGIVEN BYANUM SHEHZAD77041
  2. 2. 2
  3. 3. COMMUNICATIONThe transmission of informationand understanding through theuse of common symbols fromone person or group toanother.Communication is the glue thatholds organizations together.3
  4. 4. The Communication ProcessThe Communication ProcessMessageMessage MediumMedium ReceiverReceiverFeedbackFeedbackCommunicatorCommunicatorWho... says what... in what way... to whom......with what effect?4
  5. 5. CommunicatorCommunicator or sender is theperson who communicates theidea, understandings andinformation. A sender makesuse of symbols to convey themessage and produce therequired response.5
  6. 6. MessageMessage is the encoded ideatransmitted by sender.communication process beginswith deciding about themessage to be conveyed. Itmust be ensured that the mainobjective of the message isclear.6
  7. 7. MediumMedium is a means used to exchange /transmit the message. The sender mustchoose an appropriate medium fortransmitting the message. The choice ofappropriate medium of communicationis essential for making the messageeffective and correctly interpreted bythe recipient.7
  8. 8. ReceiverReceiver or Decoder is a person forwhom the message isintended. The degree to which thedecoder understands the messageis dependent upon various factorssuch as knowledge of recipient,their responsiveness to themessage etc.8
  9. 9. FeedbackFeedback is the main component ofcommunication process. Feedbackmay be verbal (through words) ornon-verbal (in form of smiles,sighs, etc.). It may take writtenform also in form of memos,reports, etc.9
  10. 10. Nonverbal communication–– Messages sent with bodyposture, facial expressions,and head and eye movements.It is as important as verbalcommunication..10
  11. 11. Barriers to CommunicationPhysical barriers- yelling across thehall, communicating from differentlocationsPerceptual barriers- we all see theworld differentlyCultural barriers- group behaviorsLanguage barriers- not everyone isfamiliar with all languages or jargon11
  12. 12. 1. CLARITY2. CORRECTNESS3. CONCISENESS4. COURTESY5. CONSIDERATION6. COMPLETENESS7. CONCRETENESS7Cs OF COMMUNICATION12
  13. 13. CLARITYDefinite purpose of writingClearly communicatedCorrect sentencesReadable and understandableInsert examplesShort and familiar words13
  14. 14. CORRECTNESSNo mistake of grammarNo mistake of punctuationsNo mistake of spellingsInformation should be accurateNeat and clean handwritingParagraph should be in propersequence14
  15. 15. CONCISENESSTo shrinkFewest wordsUnnecessary repetitionRelevant factsLogical15
  16. 16. COURTESYCourteous wordsOn timeTruly tactfulNot to lose temperRespect the present relation16
  17. 17. CONSIDERATIONVisualize the readerYou attitudeConvey truthWithout error17
  18. 18. COMPLETENESSCompleteInclude all informationUse examplesNo partial information5 W’sAdditional information18
  19. 19. CONCRETENESSCreativeUse different methodsAnswer formatPresentation formatGraph format19
  20. 20. PresentedPresentedby:by:Anum ShehzadAnum ShehzadThank You20

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