4. INTRODUCTION Well groom is most important aspect for to become a successful in professional life. This will help to have good connection with others. In our Grooming session I have learnt so many important factors which will helps me to be a better person in respect of External appearance. I giving lot of Thanks to Ms. Nina mam under her observation I am preparing myself. Service Industry higher those people who has good ability of external and internal appearance. And I will apply my all efforts in it to get into this.
5. PERSONAL QUALITIES REQUIRED FOR THE AVIATION AND HOSPITALITY INDUSTRY PATIENCE WELL GROOMED HUMBLE CONFIDENT PHYSICALLY FIT
6. PATIENCE A person who is working in the Hospitality industry has to be patient at all times. Hehe may many a times come across a person who may be irritated for some reason or another and may remove all the frustration on the one who is serving.
7. HUMBLE A person who is working in the hospitality industry must be very humble as he has to constantly deal with guests and has to make sure that every guest that he deals with feels comfortable in hiser presence.
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9. WELL GROOMED A person who is working in the hospitality industry has to make sure that hehe is well groomed and looks presentable at any given point of time may it be at the start of the shifts or the end of .
10. CONFIDENT A person who is working in the hospitality industry has to be very confident while dealing with a guest He /She must be able to answer the questions that a guest may ask and while answering these questions one must be clear and understandable. A person who is working in the hospitality industry has to be very confident while dealing with a guest He /She must be able to answer the questions that a guest may ask and while answering these questions one must be clear and understandable.
11. Working in the hospitality industry may include Working for long and odd hours a person may Even have to work for 12-14 hours if situation arises
12. My Personal Qualities Confidence:- is the Success key to achieve what you want and its my positive strength Good Attire:- it’s makes your first impression. And it’s a part of service industry . Communication Skill:- It’s a skill of dealing the verbal and non verbal transaction between one or two effectively. that is Good communication Time Management:- if your time management in place so you can become trustworthy of particular organization.
13. Manners & Etiquettes:- helps to make your relations good with others. And shows how you are ethical Reasonable Eye contact:- making a reasonable eye contact while talking with others its shows how you are confident. Smile:- Is the success key to get in service industry. And its make happy to others.
15. Types of skin * Dry skin * Combination skin * Oily skin * Sensitive skin * Normal skin
16. DRY SKIN Winter is your enemy, isn't it? Your skin always feels tight and you're probably able to dust away a layer of flakes, any time you please. Dry skin is usually thin, dull, easily irritated, and rough to the touch.
17. COMBINATION SKIN Combination skin actually refers to the skin on your face and not the skin that covers the rest of your carcass. Most combination skin consists of an oily "T" zone (forehead, nose, and chin) with dry cheeks and eye areas
18. Oily skin is typically thicker and firmer than normal skin, with less sensitivity to chemicals, detergents, or perfumes
19. SENSITIVE SKIN If you have sensitive skin, then I'm sure you already know it by now. You have moderate to severe reactions to the sun, the wind, temperature extremes, cheaper shave creams, fragrances, perfumed soaps, alcohol-based deodorants The list goes on. You burn very easily when out in the sun
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