Smsvn pmp training_slides_chapter_8

605 views

Published on

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
605
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
96
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Chất lượng là mức độ dự án đáp ứng yêu cầu Quản lý chất lượng là việc tạo ra & theo đuổi các chính sách và thủ tục để chắc chắn rằng dự án đáp ứng các yêu cầu đã đặt ra (theo quan điểm của KH) Là việc hoàn thành dự án mà không có sai lệch so với các yêu cầu của dự án
  • Quality: mức độ mà một tập hợp các đặc tính vốn có đáp ứng yêu cầu
  • Just in time: Preparing
  • Process boundariesDescribes the purpose of processes, their start and end, their inputs/outputs, the data required, the owner, and the stakeholdersProcess configurationA graphic depiction of processes, with interfaces identified, used to facilitate analysisProcess metricAlong with control limits, allows analysis of process efficiencyTarget for improved performanceGuide the process improvement activities
  • Quá trình chính thức hóa sự chấp nhận của các phân phôi dự án hoàn thành.Các lợi ích quan trọng của quá trình này là nó mang tính khách quan cho quá trình chấp nhận và làm tăng cơ hội của sản phẩm cuối cùng, dịch vụ, hoặc chấp nhận kết quả bằng cách xác mỗi deliverable.
  • Quá trình chính thức hóa sự chấp nhận của các phân phôi dự án hoàn thành.Các lợi ích quan trọng của quá trình này là nó mang tính khách quan cho quá trình chấp nhận và làm tăng cơ hội của sản phẩm cuối cùng, dịch vụ, hoặc chấp nhận kết quả bằng cách xác mỗi deliverable.
  • Smsvn pmp training_slides_chapter_8

    1. 1. PROJECT QUALITY MANAGEMENT 1
    2. 2. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 PROJECT QUALITY MANAGEMENT 2 Knowledge Area Process Initiating Planning Executing Monitoring & Contol Closing Quality Plan Quality Management Perform Quality – Assurance Control Quality Enter phase/ Start project Exit phase/ End project Initiating Processes Closing Processes Planning Processes Executing Processes Monitoring & Controlling Processes
    3. 3. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 PROJECT QUALITY MANAGEMENT  Quality is degree to which the project fulfills requirements  Quality Management includes creating and following policies and procedures to ensure that a project meet the defined needs (from the customer’s perspective).  Completing project without deviations from the project requirements. 3
    4. 4. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY CONCEPTS  Quality vs. Grade  Quality: the degree to which a set of inherent characteristics fulfill requirements  Quality level that fails to meet quality requirements is always a PROBLEM  Grade: a category assigned to product or service having the same functional use but different technical characteristics  Low grade may not be a problem 4
    5. 5. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY CONCEPTS  Gold Plating: giving the customer extras  This practice is not recommended  Marginal Analysis: looking for the point where.. benefits/revenue to be received from improving quality EQUALS the incremental cost to achieve that quality  Just in Time (JIT): just when they are needed or just before they are needed.  It forces attention on quality practices.  Total Quality Management (TQM)  Company & their employees focus on finding ways to continuous improve the quality of their business practices & products. 5
    6. 6. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY MANAGEMENT: IMPORTANT POINTS • Customer satisfaction • Conformance to requirement • Fitness for use: product/service produced must satisfy real needs • Prevention over inspection • Cost of preventing mistakes < cost of correcting • Continuous improvement (Kaizen) • Based on PDCA cycle • Using quality improvement initiatives e.g. TQM, 6 sigma • Using process improvement models e.g. OPM3, CMMI, Malcolm Baldrige • Management responsibility • To provide the resource needed to succeed 6
    7. 7. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 8.1 PLAN QUALITY MANAGEMENT 7  The process of identifying requirement and/or standards for the project and product and documenting how the project will demonstrate compliance.  What is quality? How will we ensure it? Inputs 1. PMP 2. Stakeholder register 3. Risk register 4. Requirements documentation 5. EEF 6. OPA Tools & Techniques 1. Cost benefit analysis 2. Cost of Quality (CoQ) 3. Seven basic quality tools 4. Benchmarking 5. Design of experiments 6. Statistical sampling 7. Additional quality planning tools 8. Meetings Outputs 1. Quality management plan 2. Process improvement plan 3. Quality metrics 4. Quality checklists 5. Project document updates
    8. 8. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY PLANNING TECHNIQUES 8  Cost benefit analysis  Weight the benefits versus the cost of meeting quality requirements  Design of Experiments (DOE)  Use experimentation to statistically determine what variable will improve quality  Systematically changing all of the important factors, rather than changing the factors one at a time  Benchmarking  Statistical sampling  We need it since studying entire population would take too long, too much cost, be too destructive  Additional Quality Planning Tools  Brainstorming - Nominal group technique  Force field analysis - Quality management and control cost  Meeting
    9. 9. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 COST OF QUALITY 9  Cost of quality (CoQ)  Looking at what the cost of conformance and nonconformance to quality and creating an appropriate balance < .. should be less then..
    10. 10. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 SEVEN BASIC QUALITY TOOLS  Cause-and-effect diagrams  Also known as fishbone diagrams or as Ishikawa diagrams.  Flowcharts  Show the activities, decision points, branching loops, parallel paths, and the overall order of processing.  Checksheets  Are used to organize facts in a manner that will facilitate the effective collection of useful data about a potential quality problem.  Pareto diagrams  The categories shown on the horizontal axis exist as a valid probality distribution that accounts for 100% of the possible observations. 10
    11. 11. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 SEVEN BASIC QUALITY TOOLS  Histograms  Are a special form of bar chart and used to the central tendency, dispersion and shape of statistical distribution.  Control charts  Used to determine whether or not a process is stable or has predictable performance.  Scatter diagrams  Plot ordered pairs (X, Y) and are sometimes called correlation charts 11
    12. 12. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 SEVEN BASIC QUALITY TOOLS 12
    13. 13. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 OUTPUT 13  Quality Management Plan  Process Improvement Plan:  Process boundaries  Process configuration  Process metrics  Target for improved performance  Quality metrics  An operational that describes how quality control process will measure it.  What are things that important to measure and decide what measurement is acceptable  Quality checklists  A list of items to inspect, step to be performed and note if any defects found  Project documents updates  Stakeholder register  Responsibility assignment matrix  WBS and WBS dictionary Quality metrics is input for • Quality Assurance AND • Quality Control Quality checklist is input for • Quality Control ONLY
    14. 14. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 8.2 PERFORM QUALITY ASSURANCE 14  The process of auditing the quality requirement and the result of quality control measurements to ensure appropriate quality standards and operational definitions are used. Inputs 1. Quality management plan 2. Process improvement plan 3. Quality metrics 4. Quality control measurements 5. Project documents Tools & Techniques 1. Quality management and control tools 2. Quality audits 3. Process analysis Outputs 1. Change requests 2. Project management plan updates 3. Project document updates 4. OPA updates
    15. 15. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY ASSURANCE Are we using the standard? Can we improve the standard?  Quality Audits  To see if you are complying with company policies, standards & procedures  Determine whether they are used efficiently & effectively  Identify all the good practices being implemented  Identify all the gaps/shortcomings  Look for new lesson learned & good practices  Process Analysis  Includes root cause analysis 15
    16. 16. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 QUALITY MANAGEMENT AND CONTROL TOOLS 16
    17. 17. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 CONTROL QUALITY  Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the customer).  Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is rated on a continuous scale that measures the degree of conformity)  Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of common variation in a statistically stable process or process performance). 18
    18. 18. SMSVN – PMP Training Course 2013 – Chapter 8 Prepared by Luong Tri Tien - 29/07/2013 IMPORTANT TERMS  Mutual Exclusive: if two events cannot both occur in a single trial  Probability: something will occur  Normal Distribution: common probability density distribution chart  Statistical independence: the probability of one event occurring does not affect the probability of another event occurring  Standard deviation (or Sigma): how far you are from the mean  3 or 6 sigma  Represent the level of quality has decided to try to achieve  6σ is higher quality standard than 3σ  Used to calculate the upper and lower control limits in a control chart 19
    19. 19. 20 Thank You NEXT TOPIC: PROJECT HUMAN RESOURCE MANAGEMENT

    ×