Worksample managed it_solutions

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  • Thank you, my name is Dharam Khalsa, I am the President of BlueLink IT Solutions. I’ve been raised here in New Mexico, and after working in the IT field in Silicon Valley I’m Back.
  • Complete outages aren’t regular occurrences, at least they shouldn’t be.
    You should be aware of the impact caused by unscheduled outages, and how it affects you financially, but there is a much more costly waste of time that most people are not paying attention to.
    TrackVia did a 300 person opt-in survey and the results showed that after social media, computer related issues are considered the highest waste of time in the work place. TrackVia found that, on average, 11 percent of the work day is consumed by employees trying to solve their own technology problems.
  • Worksample managed it_solutions

    1. 1. Managed IT Services BlueLink IT Solutions Putting Integrity in ‘IT’ Dharam Khalsa info@bluelink-it.com 505-629-1689 B
    2. 2. Agenda…  Typical IT Support Theory  Why BlueLink IT Solutions?  About BlueLink IT Solutions  How to justify?  Details of the Managed IT Solution  Managed IT Services  Next Steps Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 2
    3. 3. Typical IT Support Theory…  The most common IT support model for organizations is often referred to as a ‘Break Fix’ solution, where if something breaks, you call someone and they come and fix it.  This causes many problems such as spending more money on support at the same time suffering from frequent IT related disruptions  Just like your car, your computer systems benefit from regular maintenance and inspections Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 3
    4. 4. Typical IT Support Theory (Continued)… Pitfalls of ‘Break Fix’ Support Model Frustration Cause Lack of accountability No single, responsible entity for IT management and planning -No service agreements -Multiple providers and vendors Unpredictable IT costs You can’t predict your computer problems, so you can’t predict your costs -All IT services incur separate charges Chronic IT issues Similar incidents happen again and again -No problem management system -No personal history recorded Downtime costs IT interruptions or failures cost time, money and productivity -Improper or no preventative maintenance plan -‘Best Practices’ not employed Misaligned objectives IT provider and client’s business needs don’t match -Service provider benefits from a network that keeps breaking and requires reactive support Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 4
    5. 5. Typical IT Support Theory (Continued)… One solution to all frustrations Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 5
    6. 6. Why BlueLink IT Solution? BlueLink is proud to offer Managed Services support contracts! Reliable monthly IT cost Full coverage (This includes maintenance tasks that don’t usually occur under Break Fix scenarios) IT Planning Services (Including hardware and software selection) Reduced downtime! Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 6
    7. 7. About BlueLink IT Solutions…  Dharam Khalsa President, BlueLink IT Solutions  Raised in New Mexico  Started IT career in Espanola, enhanced it in Silicon Valley, fulfilling in Northern New Mexico Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 7
    8. 8. About BlueLink IT Solutions (Continued)…  Locally owned and operated  Dedicated to providing reliable IT services in Espanola and surrounding areas  Providing service to over 200 commercial, not for profit, and residential customers  Providing service for over 5 years  Certified in VMWare, Microsoft, Citrix, Cisco and more  Hardware and software sales “BlueLink IT Managed Services support contract actually SAVES YOU MONEY!” Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 8
    9. 9. About BlueLink IT Solutions (Continued)… Remote Management & Monitoring Remote& Onsite Support Helpdesk Capabilities Hardware/Sof tware purchases Remote Support Help desk and IT support Maintain network infrastructure Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 9
    10. 10. How To Justify?...  Several ways which IT costs add up Work Station & Server Failure Adding new computers Scheduled Costs UnScheduled Costs Hidden Costs Employees taking time to fix their own computer problems A survey performed by TrackVia found that computer glitches, on average consume 11 percent of the average work day! IT Costs Add up Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 10
    11. 11. How To Justify?(Continued)...  Reactive Solution Cost Vs Managed Solution Cost *Estimated monthly cost for 10 Workstations, 1 servers and 3 printers Low commitment Little included IT partnership contract for a fully managed solution Required items such as user support, desktop support, and network management All response activities are included with the contract Little or no preventative maintenance means downtime isn’t avoided. One incident can cost hundreds. Maintenance and optimization reduce downtime failures by 85% All required emergency support is included with the contract Emergency response is 100% billable, and often at inflated hourly rates All figures above are monthly Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 11
    12. 12. How To Justify?(Continued)... Downtime Cost (Unscheduled)… Downtime Illustration Example:  File server failure at a 10-user design firm:  For four hours, employees do not have access to their client records or email  During the course of this failure, they can only work at 20% of the normal level of productivity  Service provider begins remediation two hours after failure and takes 2 hours  Average employee annual salary is $40,000  Downtime Incident Cost Calculations: o 2 hrs of technician time to fix the server: o 10 employees at 20% utilization: $300 $615 TOTAL COST OF DOWNTIME INCIDENT: Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. $915 12
    13. 13. Well, that’s not so bad… o Complete outages aren’t so common anymore o Understand the impact of a full outage but there are bigger concerns o What is the biggest distraction from actual productivity in the workplace? o After social media, computer related issues were identified as the highest waste of time in the work place. Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 13
    14. 14.  Using the same company example as before, assuming 10 employees with an average salary of $40,000 and at a loss of 11% productivity, your company is losing $3,615 monthly!  Math: A $40,000 salary comes out to approximately $19 hourly. $19 per hour at 173 hours per month is $3287. With 10 employees total monthly salary is $32870, at 11% waste you lose $3615 In other words, every morning after you brush your teeth, take a $100 bill and drop it in the blender…best served cold. Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 14
    15. 15. Managed IT Services -The Solution…  One monthly fee for total IT support  A true IT partnership  A comprehensive solution to manage devices, network, users, desktops, security and data  Structured response and maintenance agreement  Constant information from the network  Support plan that is tailored to customer needs  Strategic approach to IT management, built on a solid tactical execution  Total alignment of client and provider’s goals Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 15
    16. 16. Managed IT Services – Benefits… Total cost predictability o Focus on your core competence and not your network o Less than hiring an IT staff internally A complete, outsourced IT management solution o A single monthly fee gets you a complete IT solution o Lower total cost of ownership and management System reliability and performance Benefits o Prevents issues, reduces downtime impact and duration Improved security o Minimize risk of intrusion, data theft and lost productivity IT spending focused on issue avoidance & service optimization rather than ‘fighting fires’ Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. o Through unlimited preventative maintenance o When needed, highest level of response to issues 16
    17. 17. Managed IT Services – About…  Managed IT Services Solution: o Customized solution to best support your business needs o Initial project to stabilize and baseline IT resources o 24x7 performance monitoring of your key devices, applications and IT resources o Remote and onsite maintenance services o Highest call priority over standard customers o Comprehensive reporting, analysis and consultation o Greater transparency into IT performance, trends and planning  Addresses: o Network and system stability and safety o Security plan and services o Desktop services o Helpdesk services for users o Data protection through backup solution o Effective planning for functionality and capacity and performance o Application support with 3rd party vendors Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 17
    18. 18. Managed IT Services – How It Works… Click below to expand Unlimited Support Advanced Security Management Storage & Recovery Management Virtual CIO Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 18
    19. 19. Managed IT Services – Offering Feature Details(Continued).. Click below to expand Preventative Maintenance Security Monitoring Desktop Management Data Protection Outsourced CIO & Reporting Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 19
    20. 20. Can You Afford Not To?...  Increase o Client and user service level and quality o System uptime and performance o Staff productivity o Cost predictability o Alignment of IT to business needs o Transparency into IT performance  Reduce o Total cost of IT management o Security and compliance exposure o Risk of catastrophic data loss o Emergency IT issues o Downtime and lost productivity costs Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 20
    21. 21. Next Steps…  Technology and business IT assessment  Network downtime cost analysis  Solution proposal Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 21
    22. 22. Thank you!
    23. 23. Unlimited Support... • Preventative maintenance plan on servers, workstations and all network devices • Response to any network issues that arise • Emergency rapid response and after hours availability • End-user access to our highly-trained technical support staff Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 23
    24. 24. Advanced Security Management… • Firewall and Perimeter Management • Antivirus Management • Spam and Virus Mail Filtering • Vulnerability Scanning and Remediation Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 24
    25. 25. Storage & Recovery Management… • Backup Management • Remote Data Vaulting and Other Custom Storage Solutions Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 25
    26. 26. Virtual CIO… • Report and recommend on chronic and acute issues • Planning for avoidance of both acute and chronic issues • Incident and maintenance review • Capacity, migration, asset refresh strategy and planning • On going IT budgeting assistance and consulting • Recommendations for changes to support plan Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 26
    27. 27. Preventative Maintenance… Unlimited Maintenance Scheduled maintenance activities on servers, desktops as well as other devices and applications. Benefits Minimized downtime incidents, optimal stability and reduced security risks. Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 27
    28. 28. Monitoring… 24x7 Performance Monitoring Continuous monitoring of selected devices and applications alerts us to impending problems and allows for thorough analysis of issues. Benefits Avoid many disruptive incidents and reduce remediation times. Build data for trending and analysis. Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 28
    29. 29. Data Protection… Backup and Recovery Services Comprehensive managed data protection plan. Benefits Protects and quickly restores your corporate data. Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 29
    30. 30. Security… Security Services Security configuration, firewall management, policy enforcement, antivirus, anti-spam, vulnerability scanning, data encryption, secure email and other security services. Benefits A secure perimeter, safe data and an ongoing and adaptive IT security plan. Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 30
    31. 31. Desktop Management… Desktop Management Optimal configuration, preventative maintenance, performance monitoring, application compliance and response to issues. Benefits Stable, secure desktops that keep users productive and their data safe. Close Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. 31
    32. 32. Outsourced CIO & Reporting…  Business services examples o o o o o Emailing clients Sales Accessing client files Accounting and receivables Graphic design  Technology that supports business services o o o o o Hardware Operating systems Applications Network environment Users  Areas to make changes  Link IT performance to business impact  Strategic IT planning Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. Next 32
    33. 33. BlueLink IT - Executive Summary Date Range: 10/16/2012 - 11/16/2012 Previous Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. Next 33
    34. 34. BlueLink IT - Executive Summary Date Range: 10/16/2012 - 11/16/2012 Previous Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. Next 34
    35. 35. BlueLink IT - Executive Summary Date Range: 10/16/2012 - 11/16/2012 Previous Copyright © 2012 BlueLink IT Solutions LLC. All rights reserved. Next 35

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