The new model in the CMMI stable, CMMI for Services (CMMI-SVC), is starting to generate increasing interest in the process management community, especially in the IT industry.
CMMI-SVC has been designed to provide a robust framework for organizations in the service industry (which accounts for around 80% of the world economy). Like the other CMM based models CMMI-SVC has been designed to help service providers to reduce cost, manage cycle times and improve the quality of the service.
this presentation provides an overview of the model, highlighting the common elements and the new elements of the services model with respect to CMMI DEV.
The presentation explores opportunities this model opens up IT companies to enhance the performance of their own services as well as the services of their customers.
This presentation was used for a plenary session delivered at the High Maturity Best Practices Colloquium held at Bangalore on May 21, 2010.