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Know it’s Broke Before Your Customers Do.  David Thomas [email_address]
Acknowledgements ,[object Object],[object Object],[object Object],2011
A little about me, and what I do. David Thomas Director of Information Technology and Emergency Communications Sandoval County, State of New Mexico Over 20 years in the IT field, certified ITIL, Six Sigma, HDI and a bunch of other stuff.
Sandoval County ,[object Object],2011 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5 National Protected Areas The county is also flanked by two national laboratories  ,[object Object],[object Object],Numerous nuclear waste and weapons transportation routes run through the Sandoval County as well.
Sandoval County ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2011
Sandoval County Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2011 Know it’s Broke Before Your Customers Do.
Sandoval County Network 2011 Pretty typical midsize network
Here is where it get’s interesting!  2011 Talk about terrain we start on a hill shoot across the river valley back over the river valley up to a mountain peak to get to Cuba, NM 75 miles from Bernalillo, NM where we started. Not much of a chose if we are to get high speed networks to the far reaches  of the county.
So Much for the background. ,[object Object],[object Object],[object Object],2011
Real emergencies in need of real solutions ,[object Object],[object Object],[object Object],2011 Nagios played a pivotal role in the successful  emergency operations of  Sandoval County during these events!
Regional wide natural gas outage ,[object Object],2011 During a record breaking cold spell demand was such that gas companies made the decision  to cut gas to less populated areas so urban areas would not be affected. The result was a  sudden lost of gas for many areas across the desert southwest. What did Sandoval County Information Technology and Emergency Communications do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Los Conches Fire ,[object Object],2011 Down power line turns into largest wildfire in New Mexico history.  What did Sandoval County Information Technology and Emergency Communications do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Smoke plumes from my backyard. 2011 This image showing the Las Conchas wildfire raging in the Jemez Mountains of the Santa Fe National Forest  in north-central New Mexico the was taken by a crew member aboard the ISS on June 27 Residences:  63 destroyed  Outbuildings:   49  destroyed;  2  damaged  Injuries to Date:   15 Size:   156,593  acres
The Role Nagios Played and it’s a big role ,[object Object],2011 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nagios played a vital roll: 2011 Know it’s Broke Before Your Customers Do. Or If it’s frozen or burning down Use advanced monitoring tools to help Save lives and property.  David Thomas [email_address] Nagios played a vital roll and will be a tool we use time and again in emergency situations and the day-to-day operations of Sandoval County, NM

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Nagios Conference 2011 - David Thomas - Know Its Broke Before Your Customers Do

  • 1. Know it’s Broke Before Your Customers Do. David Thomas [email_address]
  • 2.
  • 3. A little about me, and what I do. David Thomas Director of Information Technology and Emergency Communications Sandoval County, State of New Mexico Over 20 years in the IT field, certified ITIL, Six Sigma, HDI and a bunch of other stuff.
  • 4.
  • 5.
  • 6.
  • 7. Sandoval County Network 2011 Pretty typical midsize network
  • 8. Here is where it get’s interesting! 2011 Talk about terrain we start on a hill shoot across the river valley back over the river valley up to a mountain peak to get to Cuba, NM 75 miles from Bernalillo, NM where we started. Not much of a chose if we are to get high speed networks to the far reaches of the county.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Smoke plumes from my backyard. 2011 This image showing the Las Conchas wildfire raging in the Jemez Mountains of the Santa Fe National Forest in north-central New Mexico the was taken by a crew member aboard the ISS on June 27 Residences: 63 destroyed Outbuildings: 49 destroyed; 2 damaged Injuries to Date: 15 Size: 156,593 acres
  • 14.
  • 15. Nagios played a vital roll: 2011 Know it’s Broke Before Your Customers Do. Or If it’s frozen or burning down Use advanced monitoring tools to help Save lives and property. David Thomas [email_address] Nagios played a vital roll and will be a tool we use time and again in emergency situations and the day-to-day operations of Sandoval County, NM