HEARTH Academy: Performance Improvement

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The HEARTH Academy webinar PPT from the 10-13-2010 online presentation.

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HEARTH Academy: Performance Improvement

  1. 1. The National Alliance to End Homelessness presents The HEARTH Academy Training and tools to help your community achieve the goals of the HEARTH Act
  2. 2. <ul><li>Federal Goal </li></ul><ul><li>Nobody is homeless longer than 30 days </li></ul><ul><li>Performance Measures </li></ul><ul><li>Reducing lengths of homeless episodes </li></ul><ul><li>Reducing new and return entries into homelessness </li></ul>The HEARTH Act <ul><li>Assess how your community performs </li></ul><ul><li>Receive tools to help you implement proven strategies </li></ul><ul><li>Create an action plan for reshaping homelessness assistance </li></ul>The HEARTH Academy
  3. 3. Implementing proven strategies to end homelessness HEARTH Academy Implementation Clinic Participants in this 1.5 day clinic will assess the performance of their homelessness assistance and implement community-wide strategies to better achieve the goals of the HEARTH Act. Individualized Consulting The Alliance’s Center for Capacity Building and other expert consultants will be available to provide customized assistance. Webinars and Tools Webinars, tools, and training materials will help communities prepare for the Implementation Clinic and learn about and implement the strategies that help prevent and end homelessness.
  4. 4. Aisha Williams Center for Capacity Building National Alliance to End Homelessness [email_address] 202-942-8298 If you are interested in participating or would like more information, please contact: Note: The HEARTH Academy is not sponsored by or affiliated with the Department of Housing and Urban Development (HUD) or any other federal agency. The HEARTH Academy is a project of the National Alliance to End Homelessness.
  5. 5. The HEARTH Academy Performance Improvement Strategies HEARTH Academy Sep 2010 - Apr 2011
  6. 6. Performance Improvement Agenda Introduce the HEARTH performance measures Understand key measures, programs, and overall impact How to measure at a system level Successful performance improvement strategies Define performance measurement and improvement
  7. 7. Available at www.endhomelessness.org
  8. 8. Performance improvement requires systematic evaluation of your programs and system to determine their impact and guide efforts to improve results.
  9. 9. HEARTH Act Performance Measures Reduce the number of people who become homeless Reduce length of homelessness Reduce returns to homelessness Reduce overall homelessness Increase jobs and income Thoroughness in reaching homeless population Other accomplishments related to reducing homelessness
  10. 10. Core HEARTH measures Reduce new episodes of homelessness Reduce lengths of homeless episodes Reduce returns to homelessness
  11. 13. Measures of Homelessness Average number of homeless people at any time = Number of people who newly become homeless each day x Average length (days) of homeless episodes + Number of people who return to homelessness each day 25 1 40 1,040
  12. 14. Measures of Homelessness Average number of homeless people at any time = Number of people who newly become homeless each day x Average length (days) of homeless episodes + Number of people who return to homelessness each day 25 1 36 936
  13. 15. Homelessness Assistance Programs Program Program Program Program Program Program Evaluation
  14. 16. Homelessness Assistance S ystem Program Program Program Program Program Program Evaluation
  15. 17. System Measurement Challenges Program Program Program Program Program Program Program Program
  16. 18. <ul><li>Columbus, Ohio </li></ul>
  17. 19. Columbus: Performance on Key Outcomes 0% 59 32% 6% Families 1% Reentries 49 Length of Stay 13% Diversion 4% Reductions in homelessness Singles 2009 Performance
  18. 20. Columbus, Ohio: A Data Driven System <ul><li>Performance-Based Contracts </li></ul><ul><li>Pay for performance </li></ul><ul><li>Reward strong outcomes </li></ul><ul><li>Support and expand effective programs </li></ul>
  19. 21. Columbus, Ohio: A Data Driven System <ul><li>Contracts and Data Quality </li></ul><ul><li>Participation </li></ul><ul><li>Completeness </li></ul><ul><li>Accuracy </li></ul>
  20. 22. Columbus, Ohio: A Data Driven System New and Unassigned Goals N/A Less than 90% or not within 5% NO 90% or more or within 5% of numerical goal YES Individual Outcome Performance Scores Less than 50% overall outcomes LOW 50% to 74% overall outcomes MED 75% overall outcomes or better HIGH System/Program Evaluation Ratings
  21. 23. Columbus, Ohio: A Data Driven System <ul><li>Quality Improvement Intervention </li></ul><ul><li>Problem Assessment </li></ul><ul><li>Collaborative Goal Setting and Planning </li></ul><ul><li>Regular Follow Up </li></ul>
  22. 24. Additional Resources
  23. 25. <ul><li>What now? </li></ul>
  24. 26. Examples of What to Measure Length of Stay <ul><li>% exiting shelter (for permanent housing) within 30,60, 90 days </li></ul>Return to homelessness <ul><li>% clients re-presenting at or entering shelter within 3, 6, 9, or 12 months of program completion </li></ul>Prevention / Diversion <ul><li>% clients diverted from shelter </li></ul><ul><li>% clients prevented from homelessness </li></ul><ul><li>% clients entering shelter within 1, 3, 6, 9, or 12 months of diversion/ prevention </li></ul>
  25. 27. Challenges and Tips <ul><li>Compare permanent housing exits from one period with new entries in another period </li></ul><ul><li>Compare HMIS ID’s for old and new entries </li></ul>Length of Stay <ul><li>Examine length of stay for each program </li></ul><ul><li>Track persons with multiple program entries </li></ul><ul><li>Use AHAR data for LOS in shelter and transitional housing </li></ul>Return to homelessness Prevention / Diversion <ul><li>Determine if prevention recipients entered shelter </li></ul><ul><li>Compare shelter entries for those who received assistance with those who did not </li></ul>
  26. 28. Measurement Tools & Strategies System Performance Measurement Tool Coming Soon…
  27. 29. Measurement Tools & Strategies Available at endhomelessness.org Tool Data you can get Ways to Use HMIS – “canned reports” <ul><li>Entries, exits during the year </li></ul><ul><li>Demographic characteristics </li></ul><ul><li>Destinations </li></ul><ul><li>Missing answers and rates of don’t know answers (important) </li></ul><ul><li>Run the CoC APR for the entire system or a component of the system, such as all shelters </li></ul><ul><li>Compare performance programs to component average, or year to year on exits to permanent housing </li></ul><ul><li>Evaluate missing data and improve data quality </li></ul>HMIS custom reports <ul><li>Everything in your HMIS (entries, exits, demographics, outcomes, time frames) </li></ul>Select metrics you are interested in ( for example: exits to permanent housing within 45 days) Point –in –time Count Information about total population including chronic homelessness, demographics, etc. at a particular date/week over time <ul><li>Look at changes in size of total population and subpopulations over time </li></ul><ul><li>Compare to system APR or AHAR for effectiveness of reach of system and with specific populations </li></ul>AHAR <ul><li>Population estimates, demographics, points of entry, lengths of stay, system capacity and turnover </li></ul><ul><li>Look at turnover rates for singles and families, transitional housing and shelter </li></ul><ul><li>Compare to need from PIT count, to turnover rates of rapid rehousing programs </li></ul>HPRP reports <ul><li>Information on prevention/rehousing population </li></ul><ul><li>Costs of financial assistance </li></ul><ul><li>Time of assistance </li></ul><ul><li>Destinations </li></ul><ul><li>Use to look at persons served, demand for prevention, costs of prevention </li></ul><ul><li>Run Coc APR using HPRP data to compare with regular APR – look at differences in population </li></ul><ul><li>Look in HMIS for people served in HPRP in other parts of the system </li></ul>
  28. 30. Measurement Tools & Strategies Tool Data you can get Ways to Use HMIS – “canned reports” <ul><li>Entries, exits during the year </li></ul><ul><li>Demographic characteristics </li></ul><ul><li>Destinations </li></ul><ul><li>Missing answers and rates of don’t know answers (important) </li></ul><ul><li>Run the CoC APR for the entire system or a component of the system, such as all shelters </li></ul><ul><li>Compare performance programs to component average, or year to year on exits to permanent housing </li></ul><ul><li>Evaluate missing data and improve data quality </li></ul>
  29. 31. Looking Ahead <ul><li>Measure </li></ul><ul><li>Gather data & establish baseline </li></ul><ul><li>Analyze </li></ul><ul><li>Consider which programs and activities lead to strong performance </li></ul><ul><li>Examine data collection policies and practices </li></ul><ul><li>Plan </li></ul><ul><li>Consider where to adjust your program “portfolio” funding or investments to achieve better performance </li></ul><ul><li>Consider policies and practices that encourage high quality data </li></ul>
  30. 32. <ul><ul><li>Resources: </li></ul></ul><ul><ul><li>www.endhomelessness.org </li></ul></ul><ul><ul><li>www.hudhre.info </li></ul></ul>Contacts: Norm Suchar [email_address] Aisha Williams [email_address] HEARTH Academy: System Assessment October 27 at 2pm Eastern

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