5.11 Critical Success Factors in High Performing Rural Continuums of Care


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Rural communities across the country have made significant progress in reducing homelessness and increasing the effectiveness of their Continuums of Care (CoC). This workshop examines five core strategies used in highly effective rural CoC’s to implement their ten year plans and meet the housing and service needs of families and individuals experiencing homelessness.

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5.11 Critical Success Factors in High Performing Rural Continuums of Care

  1. 1. Utah’s Ten-Year Plan Approach <ul><li>Lloyd S. Pendleton </li></ul><ul><li>Director, Homeless Task Force </li></ul><ul><li>State of Utah </li></ul><ul><li>NAEH Washington D.C. </li></ul><ul><li>July 13, 2010 </li></ul>
  2. 2. State Vision Everyone has access to safe,decent, affordable housing with the needed resources and supports for self-sufficiency and well being.
  3. 3. Homeless Coordinating Committee Organization HCC Local Homeless Coordinating Committees Supportive Services Affordable Housing Discharge Planning Information Systems Bear River AOG Salt Lake County COG Five-County AOG Mountainland AOG Six-County AOG San Juan County COG Uintah Basin AOG Weber County COG Davis County COG Grand County COG <ul><li>Domestic Violence </li></ul><ul><li>Case Management </li></ul><ul><li>Training </li></ul><ul><li>Employment </li></ul>Allocation Committee <ul><li>Elected Chairs </li></ul><ul><li>Ten-Year Plan </li></ul><ul><li>Banks </li></ul><ul><li>Developers </li></ul><ul><li>Housing Authorities </li></ul><ul><li>Planners </li></ul><ul><li>Providers </li></ul><ul><li>HMIS </li></ul><ul><li>Outcome Measures </li></ul><ul><li>Management Reports </li></ul><ul><li>Mental Health </li></ul><ul><li>Substance Abuse </li></ul><ul><li>Foster Care </li></ul><ul><li>Juvenile Justice </li></ul>Marie Christman Lt. Governor Gordon Walker Kristen Cox Bill Crim JoAnn Seghini COG – Council of Governments AOG – Association of Governments September 2007 Craig Burr <ul><li>Prisons </li></ul><ul><li>Jails </li></ul>Tooele COG Carbon/ Emery COG
  4. 5. Local Homeless Coordinating Committee (Model) End Chronic Homelessness and Reduce overall Homelessness by 2014 Faith Based Orgs. Sheriff Dept. of Human Services Police Chief Continuum of Care Housing Authorities Businesses Dept. Workforce Ser. Colleges/Tech. Schools MISSION Financial Institutions At Large Elected Official Chair Dept. of Corrections Dept. of Health Schools/PTA Local Government Leaders Domestic Violence Vice-Chair United Way Native America Housing Authority Service Agencies Community Clinics Formerly Homeless
  5. 6. State Champion’s Role in Rural Areas <ul><li>Identifies and works with local champions </li></ul><ul><li>Helps local champions build political will </li></ul><ul><li>Viewed as a team member of the local homeless committee homeless efforts </li></ul><ul><li>Keeps the discussion focused </li></ul><ul><li>Lots of face time with key local players </li></ul>
  6. 7. Rural Area Homeless Service Provider Characteristics <ul><li>Few staff </li></ul><ul><li>Multiple tasks </li></ul><ul><li>Low pay </li></ul><ul><li>Limited skills – management/processes </li></ul><ul><li>Limited funding </li></ul><ul><li>High demand for facilities and staff </li></ul><ul><li>Caring and hard working </li></ul>
  7. 8. Champions <ul><li>More powerful than great plans, a big committee or even a lot of money in achieving organizational and community changes </li></ul>
  8. 9. Key Characteristics <ul><li>Energy – With out it many projects will begin, but few will finish. </li></ul><ul><ul><li>Stamina and staying power </li></ul></ul><ul><ul><li>Enthusiasm and optimism </li></ul></ul><ul><ul><li>Sense of humor </li></ul></ul><ul><li>Bias to Act – Many people are at heart critics, planners, or boosters; champions are doers and want to solve problems </li></ul><ul><ul><li>Focus on solutions </li></ul></ul><ul><ul><li>Sense of urgency </li></ul></ul><ul><ul><li>Opportunity driven </li></ul></ul>
  9. 10. Key Characteristics Cont. <ul><li>Results Oriented – Believe that outcomes, not process, matters most. Networking and capacity building are the means, not the end. </li></ul><ul><ul><li>Need for achievement </li></ul></ul><ul><ul><li>Clear and compelling vision for success </li></ul></ul><ul><ul><li>Charts and uses milestones </li></ul></ul><ul><li>Personal Responsibility - Takes responsibility for their own behavior. </li></ul><ul><ul><li>Acknowledges errors and mistakes </li></ul></ul><ul><ul><li>Focuses on personal more than group accountability </li></ul></ul><ul><ul><li>Takes responsibility before it is delegated </li></ul></ul>
  10. 11. Key Characteristic Cont. <ul><li>Belief in Common Good – Looks beyond what is good for their families and friends. </li></ul><ul><ul><li>Sees and feels impacts on others </li></ul></ul><ul><ul><li>Builds on diversity </li></ul></ul><ul><ul><li>Activates shared values </li></ul></ul><ul><li>Inclined to Teams – Provides the juice, but knows they need an engine. </li></ul><ul><ul><li>Forms teams from differences, not the like-minded </li></ul></ul><ul><ul><li>Shares credit as well as information </li></ul></ul><ul><ul><li>Seeks creation, not agreement </li></ul></ul>
  11. 12. Utah’s Experience <ul><li>Identified and nurtured local champions to varying degrees in all eight rural areas </li></ul><ul><li>Political leader champions leave office – need to keep identifying and cultivating additional local champions </li></ul><ul><li>One location took three years of work to get a political leader engaged and to chair the local homeless coordinating committee </li></ul><ul><li>On going process </li></ul>