Building and Maintaining Relationships with Landlords: Focus on Rapid Re-Housing Minozka King Silber Housing Specialist Co...
Background: Community of Hope   <ul><li>Work to improve the health and quality of life for low-income, homeless and unders...
Housing Specialist <ul><li>Develop/maintain good working relationships with property managers to ease and expedite the app...
How to Find Landlords (1) <ul><li>Websites: </li></ul><ul><ul><li>Socialserve.com </li></ul></ul><ul><ul><li>dchousingsear...
How to Find Landlords (2) <ul><li>Information I receive from clients and/or case managers </li></ul><ul><li>Landlords who ...
Recruiting Landlords: Pros and Cons (1) <ul><li>Assistance is provided for up to 18 months in 3-month increments; ultimate...
Recruiting Landlords: Pros and Cons (2) <ul><li>False Advertisement/Scams </li></ul><ul><li>Wanting to obtain too much inf...
Best Practices:  Retaining Landlords <ul><li>Constant contact </li></ul><ul><li>Highlight vital role </li></ul><ul><li>Mak...
Greatest Challenges (1) <ul><li>Short-term program </li></ul><ul><ul><li>Only the first (3)three months of subsidy, plus s...
Greatest Challenges (2) <ul><li>Clients do not have their expected contribution at the time of lease-up </li></ul><ul><li>...
Outcomes (1) <ul><li>Over 40 families re-housed under HPRP since April 2010 </li></ul><ul><ul><li>Average timeframe is 4-5...
Outcomes  (2) <ul><li>Attend all lease-ups with clients </li></ul><ul><li>Security deposit agreement </li></ul><ul><li>Wai...
Conclusion <ul><li>Many of the families we serve have only one adult in the home and multiple children under 10 years old....
Contact Information   <ul><li>Minozka King Silber </li></ul><ul><li>Housing Specialist </li></ul><ul><li>Community of Hope...
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4.3 Working with Landlords to Maintain Housing Stability (Silber)

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Success in preventing homelessness and achieving rapid re-housing relies on developing and maintaining strong relationships with landlords. This workshop will discuss how to reach out and build working relationships with landlords, whether individuals or for-profit or not-for-profit entities. Consideration will be given to walking the fine line between acting as a liaison to landlords and being a consumer advocate when tenants have legal conflicts with property owners or requests for reasonable accommodations with property owners.

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4.3 Working with Landlords to Maintain Housing Stability (Silber)

  1. 1. Building and Maintaining Relationships with Landlords: Focus on Rapid Re-Housing Minozka King Silber Housing Specialist Community of Hope July 13th , 2010
  2. 2. Background: Community of Hope <ul><li>Work to improve the health and quality of life for low-income, homeless and underserved families and individuals in the District of Columbia. </li></ul><ul><li>Provide housing and supportive services to homeless families. </li></ul><ul><li>Provide healthcare to individuals with little or no insurance. </li></ul><ul><li>Community clinic, temporary, transitional, HPRP, and permanent supportive housing, all of which include a range of case management and supportive services. </li></ul>
  3. 3. Housing Specialist <ul><li>Develop/maintain good working relationships with property managers to ease and expedite the application process for our clients. </li></ul><ul><li>Build an extensive database to facilitate the rapid re-housing process for our clients. </li></ul><ul><li>Provide property listings to clients based on their needs and income. </li></ul><ul><li>For the purpose of this presentation, I will focus on developing relationships with landlords for short-term programs such as the Homelessness Prevention and Rapid Re-Housing Program (HPRP). </li></ul>
  4. 4. How to Find Landlords (1) <ul><li>Websites: </li></ul><ul><ul><li>Socialserve.com </li></ul></ul><ul><ul><li>dchousingsearch.org </li></ul></ul><ul><ul><li>D.C. Department of Human Services (DHS) Quickbase </li></ul></ul><ul><li>Challenge: </li></ul><ul><ul><li>Listings are not updated frequently </li></ul></ul>
  5. 5. How to Find Landlords (2) <ul><li>Information I receive from clients and/or case managers </li></ul><ul><li>Landlords who contact the agency and list their properties </li></ul><ul><li>Walk/drive around a particular area </li></ul>
  6. 6. Recruiting Landlords: Pros and Cons (1) <ul><li>Assistance is provided for up to 18 months in 3-month increments; ultimate length of subsidy is affected by many factors </li></ul><ul><li>No specific payment standard (i.e., based on rent-reasonableness) </li></ul><ul><li>Many of our clients have extremely low income </li></ul>
  7. 7. Recruiting Landlords: Pros and Cons (2) <ul><li>False Advertisement/Scams </li></ul><ul><li>Wanting to obtain too much information about tenants </li></ul><ul><li>Renting from individuals vs. management companies </li></ul>
  8. 8. Best Practices: Retaining Landlords <ul><li>Constant contact </li></ul><ul><li>Highlight vital role </li></ul><ul><li>Make them feel like partners in the process </li></ul><ul><li>Educate them on homelessness </li></ul><ul><ul><li>Job loss </li></ul></ul><ul><ul><li>Serious family emergency (e.g., death, illness) </li></ul></ul><ul><ul><li>Very low income and high rent </li></ul></ul><ul><ul><li>Generational poverty (e.g., first-time renter) </li></ul></ul>
  9. 9. Greatest Challenges (1) <ul><li>Short-term program </li></ul><ul><ul><li>Only the first (3)three months of subsidy, plus security deposit are guaranteed </li></ul></ul><ul><ul><li>Some families face major obstacles to achieving self-sufficiency </li></ul></ul><ul><li>Finding affordable and safe housing for very low income families </li></ul><ul><ul><li>Program does not pay utilities </li></ul></ul><ul><ul><li>Units with all utilities included cost more to rent </li></ul></ul><ul><ul><li>Most of our client’s only source of income is TANF </li></ul></ul>
  10. 10. Greatest Challenges (2) <ul><li>Clients do not have their expected contribution at the time of lease-up </li></ul><ul><li>Re-housing clients with problematic backgrounds: </li></ul><ul><ul><li>Criminal records </li></ul></ul><ul><ul><li>Eviction histories and/or open balances with management companies </li></ul></ul><ul><ul><li>Extremely bad credit </li></ul></ul><ul><ul><li>No credit </li></ul></ul>
  11. 11. Outcomes (1) <ul><li>Over 40 families re-housed under HPRP since April 2010 </li></ul><ul><ul><li>Average timeframe is 4-5 weeks </li></ul></ul><ul><li>First-time renters </li></ul><ul><li>Focus on education/employment to help them increase benefits and income </li></ul><ul><li>Conduct quarterly tenancy workshops </li></ul>
  12. 12. Outcomes (2) <ul><li>Attend all lease-ups with clients </li></ul><ul><li>Security deposit agreement </li></ul><ul><li>Waivers </li></ul><ul><ul><li>Application fee </li></ul></ul><ul><ul><li>Security deposit </li></ul></ul><ul><li>List of landlords who accept clients with criminal and/or eviction histories </li></ul>
  13. 13. Conclusion <ul><li>Many of the families we serve have only one adult in the home and multiple children under 10 years old. </li></ul><ul><li>These families will require a great deal of assistance/support from their case managers. </li></ul><ul><li>The positive relationships developed with landlords have made it possible for us to re-house over 40 families in the past four months. </li></ul><ul><li>The expected 30% contribution at lease-up continues to be an issue with our re-housing clients. </li></ul><ul><li>Therefore, it would be very helpful if federal or local housing agencies waived the first month client contribution for HPRP clients. </li></ul>
  14. 14. Contact Information <ul><li>Minozka King Silber </li></ul><ul><li>Housing Specialist </li></ul><ul><li>Community of Hope </li></ul><ul><li>1717 Massachusetts Avenue, NW </li></ul><ul><li>Suite 805 </li></ul><ul><li>Washington, DC 20036 </li></ul><ul><li>202.407.7775 Direct line </li></ul><ul><li>202.232.1014 Fax </li></ul><ul><li>[email_address] </li></ul>

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