Pathways to Housing DC  Perfecting Rapid Re-housing: How to Leverage Landlord Relationships
Pathways DC <ul><li>Formed as a partner to Pathways to Housing New York in 2003  </li></ul><ul><li>Targets the most visibl...
Pathways DC Programs <ul><li>Outreach </li></ul><ul><li>Permanent Supportive Housing Program (100) </li></ul><ul><li>ACT (...
Our Clients/Tenants <ul><li>Most have a serious mental illness such as schizophrenia or bipolar disorder as a primary diag...
Housing Process <ul><li>All tenants are assigned a housing voucher and treatment team </li></ul><ul><li>ACT (Assertive Com...
Housing <ul><li>All clients admitted to the team receive a housing voucher  </li></ul><ul><li>Scattered site </li></ul><ul...
Funding Sources <ul><li>Housing Vouchers </li></ul><ul><li>Housing Choice Set-Asides </li></ul><ul><li>Shelter Plus Care <...
Who are Our Landlords and How do We Recruit <ul><li>Current landlords are a mix of large corporations, landlords with mult...
How to Develop Successful Landlord Relationships  <ul><li>Under promise and over deliver </li></ul><ul><li>Orientation for...
Fostering the Relationship Between Landlord and Tenant  <ul><li>Involving clients in every step of the process (unit selec...
Using Technology to Facilitate and Document Communication  <ul><li>Do you keep a landlord profile? </li></ul><ul><li>How d...
When Things Go Wrong?  <ul><li>Be proactive! If you see a problem brewing, get everyone involved to fix it. </li></ul><ul>...
Lessons Learned  <ul><li>Make sure there is a good fit between the landlord and tenant. This requires that you not only kn...
Contact Information <ul><li>Amanda J. Harris, MSW, MPP </li></ul><ul><li>Chief Operating Officer </li></ul><ul><li>Pathway...
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2.13 Amanda Harris

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2.13 Amanda Harris

  1. 1. Pathways to Housing DC Perfecting Rapid Re-housing: How to Leverage Landlord Relationships
  2. 2. Pathways DC <ul><li>Formed as a partner to Pathways to Housing New York in 2003 </li></ul><ul><li>Targets the most visible and vulnerable —those people living on the streets or other public places who have psychiatric disabilities, co-occurring substance abuse disorders, or other challenges. </li></ul><ul><li>Provides immediate housing in independent apartments without any requiring “housing readiness” </li></ul><ul><li>Currently housed more than 400 people </li></ul>
  3. 3. Pathways DC Programs <ul><li>Outreach </li></ul><ul><li>Permanent Supportive Housing Program (100) </li></ul><ul><li>ACT (Assertive Community Treatment) Teams (300) </li></ul><ul><li>Community Support </li></ul><ul><li>Supported Employment </li></ul>
  4. 4. Our Clients/Tenants <ul><li>Most have a serious mental illness such as schizophrenia or bipolar disorder as a primary diagnosis </li></ul><ul><li>Receive Assertive Community Treatment (ACT): highest level of outpatient care a person can receive in DC </li></ul><ul><li>Most clients also have a substance use disorder and/or a severe medical condition </li></ul><ul><li>All clients have been homeless (staying on the street or in a shelter) for at least one year </li></ul><ul><li>Mostly single adults, some mothers with children </li></ul>
  5. 5. Housing Process <ul><li>All tenants are assigned a housing voucher and treatment team </li></ul><ul><li>ACT (Assertive Community Treatment) teams </li></ul><ul><ul><li>Multi-disciplinary- include psychiatrist, nurse, social worker, addictions specialist, peer specialist, employment specialist, etc. </li></ul></ul><ul><ul><li>Provide 24/7 access to services </li></ul></ul><ul><ul><li>Conduct 70-80% services in the community </li></ul></ul>
  6. 6. Housing <ul><li>All clients admitted to the team receive a housing voucher </li></ul><ul><li>Scattered site </li></ul><ul><li>Internal housing department to manage landlord relations and voucher maintenance </li></ul><ul><li>Require monthly home visit reports </li></ul><ul><li>Clients given multiple opportunities to succeed </li></ul>
  7. 7. Funding Sources <ul><li>Housing Vouchers </li></ul><ul><li>Housing Choice Set-Asides </li></ul><ul><li>Shelter Plus Care </li></ul><ul><li>HUD contracts </li></ul><ul><li>Local Rent Subsidies </li></ul><ul><li>Services </li></ul><ul><li>Medicaid </li></ul><ul><li>Fee-for-Service on all Mental Health Rehab Services </li></ul>
  8. 8. Who are Our Landlords and How do We Recruit <ul><li>Current landlords are a mix of large corporations, landlords with multiple buildings, and single building owners </li></ul><ul><li>We receive many referral for new landlords from our current partners </li></ul><ul><li>We also search various list-serves for available units including Craig list, university sites, and the local housing authority </li></ul><ul><li>The “Pitch” </li></ul><ul><ul><li>We can guarantee regular payments from the subsidy provider and mostly from the tenants </li></ul></ul><ul><ul><li>We also provide 24/7 access to the clinical team </li></ul></ul>
  9. 9. How to Develop Successful Landlord Relationships <ul><li>Under promise and over deliver </li></ul><ul><li>Orientation for new landlords </li></ul><ul><ul><li>Landlord and tenant rights and responsibilities </li></ul></ul><ul><ul><li>Who to contact and when </li></ul></ul><ul><ul><li>Explanation of program and subsidy rules </li></ul></ul><ul><li>On-going Communication </li></ul><ul><ul><li>Monthly check-ins whenever possible </li></ul></ul><ul><ul><li>Quarterly Meeting with landlords and Pathways Housing and Treatment Teams </li></ul></ul><ul><li>Monthly and Annual Home Visit Reports and/or Inspections </li></ul>
  10. 10. Fostering the Relationship Between Landlord and Tenant <ul><li>Involving clients in every step of the process (unit selection, lease-signing, move-out, maintenance requests, etc.) </li></ul><ul><li>Initial Assessment of Tenants skills </li></ul><ul><ul><li>Does s/he know how to care for and clean the unit? </li></ul></ul><ul><ul><li>Does s/he understand what it means to be a “good neighbor”? </li></ul></ul><ul><ul><li>Develop a plan to address any potential issues </li></ul></ul>
  11. 11. Using Technology to Facilitate and Document Communication <ul><li>Do you keep a landlord profile? </li></ul><ul><li>How do you track maintenance requests? </li></ul><ul><li>Where do you document landlord interactions? </li></ul><ul><li>In general, think about how to integrate the housing information with the clinical record. </li></ul>
  12. 12. When Things Go Wrong? <ul><li>Be proactive! If you see a problem brewing, get everyone involved to fix it. </li></ul><ul><li>Avoid evictions as this may jeopardize a tenant’s ability to be re-housed. </li></ul><ul><li>Enlist the landlords’ help, particularly around unwanted guests. </li></ul><ul><li>Damages </li></ul><ul><ul><li>When should the tenant pay through a payment plan and when should the agency pay? </li></ul></ul><ul><ul><li>Try to negotiate with landlord to make the repairs yourself. This can significantly decrease the cost. </li></ul></ul>
  13. 13. Lessons Learned <ul><li>Make sure there is a good fit between the landlord and tenant. This requires that you not only know about tenants’ preferences and history but also the landlord’s personality and preferences. </li></ul><ul><li>Don’t do anything out of desperation! </li></ul><ul><li>Conduct both pre- and annual inspections of all units. </li></ul><ul><li>Don’t be afraid to sever relationships with non-responsive or irresponsible landlords. </li></ul><ul><li>Make sure tenants have the resources to be successful in the unit. </li></ul><ul><li>The Move-Out is just as important as the Move-In. </li></ul>
  14. 14. Contact Information <ul><li>Amanda J. Harris, MSW, MPP </li></ul><ul><li>Chief Operating Officer </li></ul><ul><li>Pathways to Housing DC </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Phone: (202) 529-2972 ext 194 </li></ul>

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