Performance Measurement, the HEARTHAct, and Your System Kim Walker Capacity Building Associate National Alliance to End Homelessness
HEARTH Act In 60 Seconds– Reauthorization of McKinney Vento– Definition of homelessness– Emergency Solutions Grant– Prevention and rapid re-housing– New CoC requirements/structures– No one should be homeless for longer than 30 days
About the Evaluator– Developed for use with our HEARTH Academies– Pulls from APRs, Point-in-Time Counts, HMIS– Quantitative assessment at the system level– Available for free on the Alliance website (http://www.endhomelessness.org)
Costs Per Outcome Table 12: Costs Per Exit by Component $20,000 $18,000 $17,554 $17,554 $17,554 $17,554 $16,000 $14,000 $12,000 $11,656 Singles in Shelters Singles in TH Average Cost Per Exit Singles in RRH Singles in SSO $10,000 Families in Shelters $8,827 Families in TH Families in RRH $7,931 $8,000 Families in SSO $6,000 $4,459 $4,228 $4,000 $3,505 $3,418 $2,640 $2,742 $2,000 $929 $1,038 $1,071 $- Cost per exit Cost per exit to PH
About the Surveys– Meant to capture what purely quantitative information doesn’t– Designed for executives/community leaders, direct service staff, and consumers– Identifies differences between stakeholder groups about how they feel system is working– Also free on our website!
Sample Questions - Leaders Funding and service decisions in our community are prioritized to focus on permanent solutions to homelessness. The community has a comprehensive discharge plan that is being used and monitored for success on a regular basis.
Sample Questions – Direct Service Staff Services are monitored against predetermined service benchmarks at least once per quarter.Our community uses a universal process and/or tool at intake that helps us assess the most appropriate resources for the consumers needs. In my opinion, the intake process is used the same way by all organizations in my community that serve the same type of consumers, e.g., families.
Sample Questions - Consumers If you are in permanent housing now, what resources or services do you need to keep your housing? Check all that apply.Do you think that you may become homeless in the future?
How It Ties to HEARTH– Perceived performance measurement vs. reality– Identify gaps in understanding and implementation– Buy-in to singular community vision
Other Resources– The Columbus Model– What Gets Measured, Gets Done– Webinar: Performance Improvement and Data (HEARTH)(As usual: on the website, for free!)
The Bottom Line Become a system. Measure as a system. Perform well as a system!