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2.12 Kim Walker


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2.12 Kim Walker

  1. 1. Performance Measurement, the HEARTHAct, and Your System Kim Walker Capacity Building Associate National Alliance to End Homelessness
  2. 2. HEARTH Act In 60 Seconds– Reauthorization of McKinney Vento– Definition of homelessness– Emergency Solutions Grant– Prevention and rapid re-housing– New CoC requirements/structures– No one should be homeless for longer than 30 days
  3. 3. PM Under HEARTH: WhoYou and your system.
  4. 4. PM Under HEARTH: WhatLength of stay (in homelessness) New entries into homelessnessRepeat entries into homelessness
  5. 5. PM Under HEARTH: WhenFY 2012-ish? But start now!
  6. 6. Tips– Establish goals and expectations (think housing crisis system)– Figure out what you need your HMIS to do to find out if you’re meeting them– Establish grading/accountability process
  7. 7. Tools to Help1. Homeless System Evaluator - QUANTITATIVE2. Quantitative Assessment Surveys - QUALITATIVE
  8. 8. 1. Homeless System Evaluator
  9. 9. About the Evaluator– Developed for use with our HEARTH Academies– Pulls from APRs, Point-in-Time Counts, HMIS– Quantitative assessment at the system level– Available for free on the Alliance website (
  10. 10. Costs Per Outcome Table 12: Costs Per Exit by Component $20,000 $18,000 $17,554 $17,554 $17,554 $17,554 $16,000 $14,000 $12,000 $11,656 Singles in Shelters Singles in TH Average Cost Per Exit Singles in RRH Singles in SSO $10,000 Families in Shelters $8,827 Families in TH Families in RRH $7,931 $8,000 Families in SSO $6,000 $4,459 $4,228 $4,000 $3,505 $3,418 $2,640 $2,742 $2,000 $929 $1,038 $1,071 $- Cost per exit Cost per exit to PH
  11. 11. Quality Exits
  12. 12. Success of Targeting Efforts Table 14B: System Entry Analysis Families 80% 70% 67%Percentage of Families entering from: 60% 56% 50% 40% 30% 24% 23% 20% 11% 10% 10% 5% 1% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Already in System Institutional Unsubsidized Family/Friends Hotel/Motel Subsidized Other Dont Know Refused Housing Housing Families in Shelter Families in HPRP
  13. 13. How it Ties To HEARTH– Outcomes measured– System level– Data required
  14. 14. 2. Qualitative Assessment Tool
  15. 15. About the Surveys– Meant to capture what purely quantitative information doesn’t– Designed for executives/community leaders, direct service staff, and consumers– Identifies differences between stakeholder groups about how they feel system is working– Also free on our website!
  16. 16. Sample Questions - Leaders Funding and service decisions in our community are prioritized to focus on permanent solutions to homelessness. The community has a comprehensive discharge plan that is being used and monitored for success on a regular basis.
  17. 17. Sample Questions – Direct Service Staff Services are monitored against predetermined service benchmarks at least once per quarter.Our community uses a universal process and/or tool at intake that helps us assess the most appropriate resources for the consumers needs. In my opinion, the intake process is used the same way by all organizations in my community that serve the same type of consumers, e.g., families.
  18. 18. Sample Questions - Consumers If you are in permanent housing now, what resources or services do you need to keep your housing? Check all that apply.Do you think that you may become homeless in the future?
  19. 19. How It Ties to HEARTH– Perceived performance measurement vs. reality– Identify gaps in understanding and implementation– Buy-in to singular community vision
  20. 20. Other Resources– The Columbus Model– What Gets Measured, Gets Done– Webinar: Performance Improvement and Data (HEARTH)(As usual: on the website, for free!)
  21. 21. The Bottom Line Become a system. Measure as a system. Perform well as a system!