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Preventing, Diverting, Referring:Keys to Successful “Front Doors”       2012 National Conference on  Ending Family and You...
Whatcom County, Washington   Population 201,140 (2010 census)   Rental vacancy rate 2.2% (fall 2011 WCRER )   Area Medi...
Whatcom Homeless Service Center Program Diagram                                     Sun House                             ...
Whatcom Homeless Service Center   Central hub that serves three consumer groups:     Homeless    clients     Nonprofit ...
Transforming a System: Before and AfterBefore                      AfterFragmented                CoordinatedFirst come fi...
Transforming a System:Overcoming Challenges   Giving up control of intake process.     Saving   time on intake and waitl...
Progress Report   Increased coordination   Reduced duplication of services   Improved access for clients   Continuing ...
Community Outcomes                    1,400                            1,250   1,252                                      ...
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1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth

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1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth

Speaker: Stephanie Reinauer

A strong homelessness system entry point can help some families and youth avoid homelessness or reduce the time they remain homeless by quickly connecting them to the right interventions. This workshop will review the key elements needed to create a successful system entry point. Presenters will discuss the logistics of setting up a successful front door and the outcomes they have achieved as a result of it.

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1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth

  1. 1. Preventing, Diverting, Referring:Keys to Successful “Front Doors” 2012 National Conference on Ending Family and Youth Homelessness February 9th 2012 Stephanie Reinauer, HMIS Coordinator Whatcom Homeless Service Center
  2. 2. Whatcom County, Washington Population 201,140 (2010 census) Rental vacancy rate 2.2% (fall 2011 WCRER ) Area Median Income $67,800 (2012 HUD)2011 PIT Count Sheltered Unsheltered TotalFamilies with 101 13 114childrenUnaccompanied 4 1 5youth
  3. 3. Whatcom Homeless Service Center Program Diagram Sun House Emergency Shelter Shelter Plus Care Program Northwest Youth Services Catholic I-Street CoServices House Semmunity Lydia Services Place WhatcomCoordinated entry, intake, Bridge ofand assessment Homeless Hope Service House Center Women Targeted Care Homeless Shelter Prevention Veterans Affairs Opportunity Supportive Council Housing Housing City Gate Re-Entry YWCA Housing
  4. 4. Whatcom Homeless Service Center Central hub that serves three consumer groups:  Homeless clients  Nonprofit service providers  Landlords and property managers Partnered with Opportunity Council (CAP agency) Deployed HMIS
  5. 5. Transforming a System: Before and AfterBefore AfterFragmented CoordinatedFirst come first serve TargetedCompetition for resources Partnerships bringing more resources into communityMeasuring program outputs Measuring system outcomes
  6. 6. Transforming a System:Overcoming Challenges Giving up control of intake process.  Saving time on intake and waitlist management. Sharing data on clients via HMIS.  Measuring system-wide outcomes, increasing collaboration. Serving more complex clients.  Knowing that the neediest are getting help. Accommodating different populations.  Building capacity to serve the under-served.
  7. 7. Progress Report Increased coordination Reduced duplication of services Improved access for clients Continuing to bring more partners into the system Respond quickly to new leveraging opportunities
  8. 8. Community Outcomes 1,400 1,250 1,252 1,216 1,196 1,185 1,200 Down 4% Since 2008 1,000 861 851Number of persons 800 708 700 Down 18% 649 Since 2008 600 567 Up 24% 477 496 Since 2008 400 389 401 200 Total HUD homeless Total doubled up Total population 0 2007 2008 2009 2010 2011

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