Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Atitude The Choice Is Yours

1,078 views

Published on

  • Be the first to comment

  • Be the first to like this

Atitude The Choice Is Yours

  1. 1. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Suzanna Laurent Fellow Society President 2005-2006 N LCR Volunteer of the Year N 140 Sessions, Programs, Workshops N 54 Leadership Articles Published N Region 5 Conference Manager N Nominating Committee Chair 2007-2009 N slaurent@prodigy.net 1
  2. 2. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Today’s discussion Understanding Your Attitude Analyzing Your Attitude Adjusting Your Attitude Maintaining a Positive Attitude Dealing With the Difficult Attitudes of Others Understanding Your Attitude slaurent@prodigy.net 2
  3. 3. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Understanding Your Attitude • A good attitude leads to success • You control your attitude • What is attitude? • How are attitudes communicated? • Where do attitudes come from? Understanding Your Attitude Three types of people…three types of attitudes: Spectators Critics Players slaurent@prodigy.net 3
  4. 4. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Analyzing Your Attitude! Analyzing Your Attitude • Your attitude about yourself • Your self-image inventory • Your attitude about others slaurent@prodigy.net 4
  5. 5. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Adjusting Your Attitude! Adjusting Your Attitude Here are five attitude-adjustment techniques to improve the way you feel about yourself, change, other people, and responsibility. slaurent@prodigy.net 5
  6. 6. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Adjusting Your Attitude Technique #1: Listen to your “self-talk” • Replace negative thoughts with positive ones Adjusting Your Attitude Technique #2: Pursue Happiness • Know what you want • Don’t wait for happiness • Tell yourself, “This too shall pass” • Others have it much worse • Deal with depression slaurent@prodigy.net 6
  7. 7. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Adjusting Your Attitude Technique #3: Seek comfort with change • Face up to fear • Expect mistakes Adjusting Your Attitude Technique #4: Value relationships • Respect other people • Forgive and forget • Communicate expectations • Give and accept responsibility slaurent@prodigy.net 7
  8. 8. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Adjusting Your Attitude Technique #5: Stop “shoulding” yourself • Move the “should dos” to a “to do” list Maintaining a Positive Attitude! slaurent@prodigy.net 8
  9. 9. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Maintaining a Positive Attitude Strategy #1: Start fresh every day • Give yourself a pep talk Maintaining a Positive Attitude Strategy #2: Clarify and prioritize your life • Clarify your purpose • Visualize your future • Set goals for yourself • Prioritize your actions slaurent@prodigy.net 9
  10. 10. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Maintaining a Positive Attitude Strategy #3: Enjoy the moment • Appreciate life • Search for the golden nugget • Reward yourself Maintaining a Positive Attitude Strategy #4: Express, don’t suppress, your feelings • Smile • Laugh • Cry slaurent@prodigy.net 10
  11. 11. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Maintaining a Positive Attitude Strategy #5: Surround yourself with positive influences • Images • Sounds • Smells • Feelings • Tastes Dealing with the Difficult Attitudes of Others slaurent@prodigy.net 11
  12. 12. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Dealing with difficult attitudes Strategy #1: Determine your involvement • Is this person important? • Has this happened before? • Does this bother you? • Are you willing to invest time? Dealing with difficult attitudes Strategy #2: Understand the other person • Ask questions and listen • Their thoughts and feelings? • Accept the person • Do you desire a change? slaurent@prodigy.net 12
  13. 13. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Dealing with difficult attitudes Strategy #3: Influence the person’s attitude • Describe how you feel • Explain consequences • Suggest other ways • Invite a reaction • Gain agreement Dealing with difficult attitudes Strategy #4: Resolve the problem • Define future expectations • Mutually discuss solutions • Agree on the best solution slaurent@prodigy.net 13
  14. 14. Suzanna Laurent 2010 STC Annual Conference, Atlanta, GA Dealing with difficult attitudes Strategy #5: Recover • Regain your positive attitude • Follow through with commitments • Recognize changes in attitude Questions? slaurent@prodigy.net 14

×