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Communicating Across Generations and Sensibilities


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One of the most critical task leaders face is finding a way to foster communication across the organization. As baby boomers exit the workplace, organizations stand to loose a significant amount of expertise, knowledge , and know-how. Leaders can achieve effective knowledge transfer by empowering each employee to build successful workplace relationships across generations and sensibilities.

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Communicating Across Generations and Sensibilities

  2. 2. BARRIERS TO ENTRY Just a Few Obstacles
  3. 3. SCRIPTS I AM • Gender • Age • Race • Ethnicity • Profession • Status • Religion • What else?
  4. 4. SCRIPTS THEY ARE • Not me • Not like me • Somewhat like me • Exactly like me
  5. 5. SCRIPTS • Scripts are both real and perceived • Scripts are both unifying and polarizing • Scripts can be re-written, reaffirmed, and rearranged
  6. 6. GENERATIONS Veterans Baby Boomers Generation X Generation Y Millennials Year 1930 1946 1965 1977 1991 Technology Radio Land Line Cell Phone Internet Technology Turnover Preference Face-to-Face Meetings Email Text Text Traits Respectful Competitive Pay Your Dues Independent Skeptical Teamwork Feedback Source: Bridging the Generation Gap
  7. 7. BARRIERS DO FALL Knock it Out
  8. 8. EMOTIONAL INTELLIGENCE Emotional Intelligence is the ability to monitor one's own and other people's emotions, to discriminate between different emotions, to label them appropriately, and to use emotional information to guide thinking and behavior. Source: Oxford University
  9. 9. EMOTIONAL INTELLIGENCE It’s who you know, not what you know? Not exactly, but there is some truth to it.
  10. 10. EMOTIONAL INTELLIGENCE Source: Ted Talks (click) (click)
  11. 11. FROM GOOD TO GREAT It’s Our Destiny
  12. 12. MASTERING SELF LEADERSHIP Mastering self-leadership is the hardest thing you’ll ever do: • Control your scripts • Have empathy for others • Use positive “self-talk”
  13. 13. MASTERING SELF LEADERSHIP Take leadership in your communications, and others will follow.
  14. 14. 5 STEPS 1. Be Self-Aware.
  15. 15. 5 STEPS 2. Be an astute listener.
  16. 16. 5 STEPS 3. Keep it simple.
  17. 17. 5 STEPS 4. Keep it goal oriented.
  18. 18. 5 STEPS 5. Be prepared to adapt, adopt, and argue.