One of the most critical task leaders face is finding a way to foster communication across the organization. As baby boomers exit the workplace, organizations stand to loose a significant amount of expertise, knowledge , and know-how. Leaders can achieve effective knowledge transfer by empowering each employee to build successful workplace relationships across generations and sensibilities.
I AM • Gender
• What else?
THEY ARE • Not me
• Not like me
• Somewhat like me
• Exactly like me
• Scripts are both real and perceived
• Scripts are both unifying and polarizing
• Scripts can be re-written, reaffirmed, and rearranged
Veterans Baby Boomers Generation X Generation Y Millennials
Year 1930 1946 1965 1977 1991
Technology Radio Land Line Cell Phone Internet
Preference Face-to-Face Meetings Email Text Text
Pay Your Dues
Source: Bridging the Generation Gap
Emotional Intelligence is the ability to monitor
one's own and other people's emotions, to
discriminate between different emotions, to
label them appropriately, and to use emotional
information to guide thinking and behavior.
Source: Oxford University
It’s who you know, not what you know?
Not exactly, but there is some truth to it.