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6 Quality Manager Rev 5.2011


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6 Quality Manager Rev 5.2011

  1. 1. John Smith248.224.5442123 Any Street ♦ Ferndale, MI 48220 “Quality Assures Delivery”Quality Assurance Leader seeking a mutually rewarding and opportunistic career as your QMS guiding light, bycontinuously improving product, production, customer relations/retention, employee engagement and the overallsuccess and well being of your organization. ♦ MS Project ♦ MS Access ♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ Social Media Platforms Professional Experiences and Personality Attributes  Cultivated strong supplier quality and customer relations based on the philosophy: “The success of the company I represent is the direct result of my customer’s and supplier’s success.”  Innovative, enthusiastic; takes pride in forging strong customer, supplier and employee relations  Understands the importance of recognizing employee diversity and effectively communicate with different personality types  Possesses high level of integrity; dedicated and reliable employee, motivated to achieve organizational success  Handles crisis situations effectively using a calm, professional manner and sound judgment. Focused on achieving solutions rather than placing blame Quality Management/Supplier Quality Engineering • 8+ years of progressive experience in quality assurance, supplier quality and quality management • Managed Quality Department and team of 4 employees; Plant Leader/Supervisor of 48 employees • Highly Instrumental in creating documents, procedures and policies to attain ISO 9001 and TS 16949 QMS certifications • Wrote and created Quality Manual(s). Controlled and audited all department QMS Manuals. Created Production Job Folders for each part number • Wrote, approved and controlled Production Aid Documents, work instructions, procedures and policy documents • Recommended and implemented continuous improvements to production, safety, production procedures and processes; conducted weekly Process Audits • Performed all aspects of Supplier Quality Engineering including reviews, PPAP approval and audits for 12+ suppliers • Wrote and presented supplier development MS PowerPoint presentations for all suppliers • Corporate Quality Representative at external ISO and QMS audits, trial builds and product launches • Savvy in Root Cause Analysis and recommending solutions to CAPA (Corrective/Preventive Actions) • Followed APQP standards to assure milestone achievement and launch readiness Employee Engagement
  2. 2. • Interviewed, hired, trained, employed disciplinary action and employee reviews resulting in an efficient cohesive work environment • Proven adaptability and resourcefulness; able and willing to assist any department when needed • Passionate in bringing out the best in employees to achieve or surmount company objectives • Forward thinker, welcomes challenges, and willing to help wherever needed • Enjoys team environment; promotes employee strengths, achievements along with accountability • Empowers team to implement new ideas and participate in leadership growth and development opportunities • Trustworthy and communicates very effectively with all levels of a company. • Manages and leads using character based leadership principals(Page 2)John Smith123 Any Street ♦ Ferndale, MI 48220 Project Management • Program Quality Representative on numerous project teams and numerous product launches • Attained Certificate of Completion and necessary hours of course time for CAPM. Currently prepping for CAPM exam certification • Clear understanding of Project Management processes and methodologies • Strong ability to multitask and delegate effectively; thrives in high stress environments or situations requiring quick thinking • Recommended and implemented successful solutions to stakeholders - ultimately avoiding schedule and cost constraints • 13+ years of Business Management • Project Coordinator for small and large events of 50 to 1000+ Customer Relations and Sales • 17 years B2C, 14+ years B2B. 17 total years of sales experience • Capacity to communicate effectively with all levels of employees, management, engineers and customers • Utilizes professional social media platforms such as Twitter, LinkedIn, Facebook Business Pages and Groups, and YouTube to cultivate strong customer relationships and brand awareness • Leverages extensive professional networks to create strong organizational and community business relationships • Cultivated strong, dependable relationships with suppliers, creating excellent and quick response when called upon to handle corrective actions or emergency situations Achievements, Awards and Affiliations • Received several awards for outstanding customer service by Mazda of America. Received numerous awards for sales and service from Fisher Mazda. • Top producer in B2B sales at North American Interstate. Promoted to Sales Trainer within 2 years • Promoted from Salesperson to Assistant Sales Manager at Fisher Mazda within 2 years • Elected as Management Representative to General Motors for the Cadillac SRX Program • Group memberships: ASQ (American Society for Quality), Project Manager Network, Lean Supply Chain Management • CompTIA A+ certified computer technicianEmployment History
  3. 3. The Saints of Soul Founder and Manager 1998 - Present Troy Tooling Inc. Quality Manager 2006 - 2010 Contract Quality Specialist Quality inspections/Technical Writer 2005 - 2006 Tecstar Supplier Quality Engineer 2002 - 2005 Tecstar/Wheel to Wheel Shipping Manager/Logistics coordinator 2000 - 2002Education New Horizons CAPM (Project Mgmt) Certification In Progress Oakland Community College General 1 year “Paul is really talented and knows how to communicate in such a fashion that he inspires his co-workers” Eric Oslund, Prototype moldmaking – Troy Tooling