Questions </li></li></ul><li>What is an Interview?<br />
A selection procedure designed to predict future job performance on the basis of an applicant’s verbal responses to verbal enquiries<br />A process in which a potential employee is evaluated by an employer for prospective employment in their company, organization or firm<br />
Location </li></li></ul><li>Why are interviews important?<br />
An interview process checks the candidate's fitness for the intended Job. Organizations will be successful with the right people in the right jobs. <br />Wrong Person<br />Right person<br />Selected<br />Not selected<br />
Traditional Interviews – resume based, direct questions, usually close-ended questions
Case based Interviews – a hypothetical situation, analytical skills, troubleshooting knowledge
Situational Interviews – more in-depth view of thought processes
Behaviourial Interviews – real world examples of a specific skill
Competency based Interviews – based on competencies required</li></li></ul><li>Competency based interviews<br />
What are competencies?<br />Competencies are:<br /><ul><li>General descriptions of the abilities needed to perform a role in the organization.
Described in terms such that they can be measured.
JDs typically list the tasks or functions and responsibilities for a role
Competencies list the abilities needed to conduct those tasks or functions.</li></li></ul><li>Types of competencies<br />There are different types of competencies that are identified for a position. These are basically divided into three main categories. <br /><ul><li>Managerial
considered essential for staff with managerial or supervisory responsibility.
include analysis and decision making, team leadership, change management, general business knowledge and skills, etc.
essential to perform any job in the organisation within a defined technical or functional area of work.
includes competencies usually concerned with effective use of IT systems and computers, or any technical skills which are necessary for a job role.</li></li></ul><li>Few Competencies looked for in interviews<br />Managerial Competencies<br /><ul><li>Analytical Skills
Team Leadership Skills</li></ul>Examples of Questions:<br />Thinking Analytically: Breaks down problems, identifies information to be used for analysis, uses both qualitative & quantitative methods to analyse data.<br />Describe a time you had to analyse a problem, when did this happen, how did the situation arise, what data did you gather, how did you go about analysing the data and what were your recommendations.<br />Team Leadership: Actively take steps to build a cohesive and results-oriented team. <br />Please describe a situation in your career in which you built a team using members from separate workgroups. Be specific about the groups with which you worked, your common goal, the specific role you played in bringing everything together, and the outcome of the situation.<br />
Few Competencies looked for in interviews<br />Behaviourial Competencies<br /><ul><li>Communication Skills
Customer care Skills</li></ul>Examples of Questions<br />Communicating with others: Produces clear and effective communication, both in writing and verbally, both in formal and in informal situations.<br />Describe a situation in which you had to communicate a difficult message to either a group or an individual, when did this happen, what was the message to be communicated, why was this a difficult message, what approach did you choose, how did the audience respond and what feedback did you receive about the success of your communication?<br />Customer Care: Seeks to understand customer requirements and works to exceed them.<br />Describe a time you exceeded a customer’s expectations, when did this happen, what was your involvement, how did you establish the customer’s needs and how did you respond to those needs, how did the customer respond to what you did and how do you know that you had exceeded and not just met the customer’s needs?<br />
Few Competencies looked for in interviews<br />Technical / Functional Competencies<br /><ul><li>Computer Skills
Professional / Functional Qualifications</li></ul>Examples of Questions<br />Computer Skills: Has a basic understanding of key concepts related to general computer skills.<br />Describe how you would insert a table onto a word document, give examples of some commonly used excel formulae, how would you password protect a file, a cell, a worksheet; describe some animations used during a PowerPoint presentation, knowledge about using Microsoft Outlook for sending emails<br />Professional / Functional Skills: Has a deep understanding of how to apply human resources policies and procedures to assist line managers in delivering organisational goals.<br />Describe how you will administer a compensations and benefits program, manage a recruitment and selection program, demonstrate an understanding of relevant legal frameworks in hiring and firing employees, delivery of training programs.<br />
“Dumb” Questions</li></li></ul><li>The Interview Funnel<br />START WITH AN OPEN ENDED QUESTION<br />LISTEN<br />NARROW DOWN TO SPECIFIC AREA<br />LISTEN<br />HOW DID THE PERSON GO ABOUT IT<br />LISTEN<br />FIND OUT MOTIVATIONS<br />LISTEN<br />ACHIEVEMENTS<br />LISTEN<br />SUMMARISE<br />AND SEEK<br />AGREEMENT<br />START WITH NEW AREA<br />
Attributes to look out for..<br /><ul><li>Appearance & Grooming
Next Round of Interviews (if required)</li></li></ul><li>The interview assessment sheet<br />
The Interview Assessment Sheet<br />What in an Interview Assessment Sheet?<br /><ul><li>It is a form which has particular questions / details that are required to be filled by the interviewer.
This form includes the candidate’s suitability to the job profile that he/she has applied for; it also rates the candidate against the relevant competencies required for the job profile.
It records the feedback and any remarks that the interviewer may have regarding the candidate during the interview.
It also records the result of the interview.</li></ul>Why do we require an Interview Assessment Sheet?<br /><ul><li>An assessment sheet is required to showcase the feedback of the interviewer about the interview and the candidate.
It gives an overview of the candidate.</li></li></ul><li>Any questions????<br />