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mySociety research: evidence and impact - Dr Rebecca Rumbul (Head of Research, mySociety)

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This was presented at mySociety's TICTeC Local 2019 conference, which was held on 1st November 2019 at City Hall in London. More details on the conference can be found here: https://tictec.mysociety.org/local/2019

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mySociety research: evidence and impact - Dr Rebecca Rumbul (Head of Research, mySociety)

  1. 1. Evidence and Impact Dr Rebecca Rumbul, Head of Research @RebeccaRumbul TICTeC Local, London, November 2019
  2. 2. Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  3. 3. Local digital . . . ● Is built to do good ● Will make local institutions easier for citizens to access/engage with ● Will make local government more streamlined/efficient/economic ● Has interfaces that are easy for everyone to use Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  4. 4. However . . . ● How should we define ‘good’ in an overall local sense? ● Increasing participation will not necessarily increase fairness ● Effective ‘digital’ requires a whole-organisation approach, it cannot be ‘bolted on’ ● User experience is nuanced and varied Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  5. 5. There is a lot we don’t know ● What is ‘ideal’ in terms of citizen engagement? ● How can engagement be representative? ● How can local institutions absorb increasing expectations of engagement? ● How do participatory exercises within representative democracy structures gel? Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  6. 6. Good research can begin to provide answers Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  7. 7. Digital tools for democratic participation “While digital tools have enormous potential for democratic engagement, the exact implementation and local context matters. Work has to be done to make sure the use of digital tools is expanding participation proportionally rather than excluding specific groups of people. When selecting tools, thought is required not just about the best tool for the task, but for the best tool that fits the wider context.” Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  8. 8. Digital tools for citizens’ assemblies “Above all when approaching the use of digital tools, it’s important that the final choice is appropriate to the aims of the project — and will typically be complementary rather than taking a center-stage role. Digital tools can reduce costs and enhance the process by creating resources that add greater depth and knowledge to the process, but shouldn’t detract focus from the importance of the core deliberative activity of the assembly.” Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  9. 9. Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul How does participatory integrate with representative democracy?
  10. 10. We need more evidence in order to build the best solutions for citizens Rebecca Rumbul - TICTeC Local 2019 @Rebeccarumbul
  11. 11. The Impacts of Civic Technology Conference 24th & 25th March 2020, Reykjavik, Iceland Call for papers / presentations / workshops OPEN NOW Rebecca Rumbul - TICTeC Local 2019 @rebeccarumbul

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