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How GOV.UK Common Platforms are helping local authorities transform services for their residents - Laura Payten (Government Digital Service)

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This was presented at mySociety's TICTeC Local 2019 conference, which was held on 1st November 2019 at City Hall in London. More details on the conference can be found here: https://tictec.mysociety.org/local/2019

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How GOV.UK Common Platforms are helping local authorities transform services for their residents - Laura Payten (Government Digital Service)

  1. 1. Laura Payten Engagement Manager Government Digital Service
  2. 2. What is Government as a Platform?
  3. 3. Government as a Platform provides shared components that make services easier to create and cheaper to run GDS
  4. 4. Messages Messages Information Payments Registers Verification Hosting
  5. 5. GOV.UKGOV.U K Notify GOV.UK Notify GOV.UK GOV.UK Pay Registers GOV.UK Verify GOV.UK
  6. 6. GOV.UK Pay The payments platform for the UK public sector
  7. 7. What is it?
  8. 8. GOV.UK Pay is a simple way for service teams to take and manage payments online
  9. 9. GDS
  10. 10. Why did we build it?
  11. 11. GDS But paying government is often too difficult for the user, and hard to manage for the service.
  12. 12. GDS Make it easier for users to pay for government services Make it easier and cheaper for service teams to take and manage payments
  13. 13. Make it easier for users
  14. 14. GDS Fully accessible and user tested services
  15. 15. Manage your payments easily
  16. 16. GDS Take payments, issue refunds and run reports on your payments
  17. 17. Security is built in
  18. 18. GDS GOV.UK Pay is robust, secure and fully Payment Card Industry (PCI) compliant
  19. 19. Used across the public sector
  20. 20. GDS
  21. 21. Start taking payments in a day
  22. 22. GDS Receive payments and issue refunds, simply, quickly and securely using payment links.
  23. 23. www.gov.uk/payments/royal-wedding- photographers/royal-wedding-photography- accreditation GDS
  24. 24. Automate your service
  25. 25. Cost
  26. 26. There is no charge to use GOV.UK Pay. GDS
  27. 27. You continue to pay the transaction rates of the Payment Service provider. GDS
  28. 28. Reporting
  29. 29. Branding
  30. 30. Use GOV.UK Pay or your own logo GDS
  31. 31. "GDS sharing GOV.UK Pay to the rest of the public sector has meant that we do not need to build the same thing over and over again, ultimately saving public money." Operations Manger, Dorset Council GDS
  32. 32. www.gov.uk/pay
  33. 33. GOV.UK Notify The messaging platform for the UK public sector
  34. 34. What is it?
  35. 35. GOV.UK Notify is a simple way for service team to provide information to user, keeping them informed of their application and key information
  36. 36. Why did we build it?
  37. 37. GDS 1 in 4 calls to government are someone asking for an update
  38. 38. Make it easier for users
  39. 39. GDSGDS Notify is custom built to meet the needs of government services It’s easier, more resilient and cheaper
  40. 40. Control message content in real-time GDS
  41. 41. Personalise it or keep it as it is GDS
  42. 42. Automate your service
  43. 43. See how messages perform GDS
  44. 44. Saving time and money
  45. 45. “We used GOV.UK Notify during the European Parliamentary Election this year ... The system is ideal for getting huge databases circulated that are problematic if run through the Council’s infrastructure” Tower Hamlet's Head of Electoral Services GDS
  46. 46. Cost
  47. 47. - No cost for emails - First 25,000 text messages are free for local authorities - Letters sent from as little as 60p GDS
  48. 48. www.gov.uk/service-toolkit
  49. 49. Thanks! Laura Payten Engagement Manager Government Digital Service

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