MyPcTeks - Managed IT Solutions

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Managed IT Solutions
More Reliable Networks Are Our Business

MyPcTeks–Making IT Easy!
www.MyPcTeks.com
1.877.468.9322
Support@MyPcTeks.com

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MyPcTeks - Managed IT Solutions

  1. 1. Managed IT Solutions More Reliable Networks Are Our Business MyPcTeks – Making IT Easy! www.MyPcTeks.com 1.877.468.9322 Support@MyPcTeks.com Copyright © 2009 The IT Support Department, LLC. All rights reserved.Copyright © 2005 Primetime, Inc. All rights reserved.
  2. 2. Agenda • Introduction • IT Challenges • Problems with Traditional Approaches • Details of the Managed IT Solution • The Benefits of Fully Managed Support • How it Works • Q&ACopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  3. 3. About MyPcTeks • Pre-eminent Managed Service Provider – “Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.” • The Company MyPcTeks is a Managed IT Solution Provider located in Simi Valley, California. MyPcTeks a full range of IT services, customized to any businesses needs at an affordable rate. We can be your very own IT department or supplement your already existing IT staff. From assessment to design, implementation to maintenance, problem resolution to on-going help desk support, we will meet and exceed the requirements of any businesses IT infrastructure. • Comprehensive Services Offerings – Customized IT Solutions – Infrastructure Management – Consulting – More • Capable MyPcTeks state of the art technology allows it to deliver the best service to our clients for the least cost – and report with unprecedented detail. – Lightning-fast remote control and remote management – Remote monitoring and managing of any IP-enabled device from a single dashboard – Distribute software, apply patches, execute scripts, track assets and moreCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  4. 4. IT Challenges • Unpredictable, Costly Downtime – Staff and corporate productivity are impacted • Managing IT Costs – Overages, surprises and unpredictable IT support costs – Frustration with inability to accurately budget for IT • Paying for Downtime – IT service provider makes money when vital elements of your network have failed or need service and repair • Management Effort – Expense and effort of hiring and managing an internal IT support staff • Risk and Exposure – Security vulnerabilities – Data loss or theft – Compliance uncertainties • Strategic Issues – Lack of accountability or ownership of problems – Lack of optimizationCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  5. 5. Frustrations with Traditional IT Services Frustration Cause Lack of accountability • No single, responsible entity for • No service agreements IT management and planning • Multiple providers and vendors Unpredictable IT costs • Billable response, billable • IT support cost fluctuations maintenance, billable requests and impact budgeting and planning overages Chronic IT issues • No problem management system • Similar incidents happen again • No ability to conduct proper and again trending and issue avoidance Downtime costs • Improper or no preventative • IT interruptions or failures cost maintenance plan time, money and productivity • Failure to employ redundancy Misaligned objectives • Service provider benefits from a • IT provider and client’s business network that keeps breaking and needs don’t match requires reactive supportCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  6. 6. Low commitment IT Support Cost Comparison Little included Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  7. 7. Required items such as user IT Support Cost Comparison support, desktop support, and network management Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  8. 8. Little or no preventative maintenance means downtime IT Support Cost Comparison isn‟t avoided. One incident can cost thousands Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  9. 9. Emergency response is 100% IT Support Cost Comparison billable, and often at inflated hourly rates Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  10. 10. Customer requests, IT Support Cost Comparison configuration changes, and exceeding support blocks Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  11. 11. IT partnership contract for a IT Support Cost Comparisonfully managed solution Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  12. 12. All response activities are IT Support Cost Comparison included with the contract Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  13. 13. Maintenance and optimization IT Support Cost Comparison reduce downtime failures by 85% Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  14. 14. All required emergency support IT Support Cost Comparison is included with the contract Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  15. 15. There are no billable overages IT Support Cost Comparison in our fixed fee program Other Managed Solution Solution Monthly contract $300 $1,500 Additional reactive $1,100 $0 support Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  16. 16. IT Support Cost Comparison Other Managed Solution Solution Monthly contract Managed Solution provides $300 $1,500 an optimized, stable, safe Additional reactive IT environment for less $1,100 $0 support total cost than a basic Responsive Solution Downtime cost $1,000 $150 Emergency $300 $0 support Overages $250 $0 TOTALS $2,950 $1,650 All figures above are monthlyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  17. 17. Downtime Cost Downtime Illustration Example: • File server failure at a 20-user law firm – For eight hours, employees do not have access to their client records, forms, document assembly and case management resources – The firm’s partners and associates have a typical average utilization rate of 70% (billable time) – During the course of this failure, they can only work at 30% of the normal level of productivity – Service provider begins remediation two hours after failureCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  18. 18. Downtime Cost Downtime Illustration Example: • Legal partners (4) bill themselves out at $250/hr – Utilization rate = 70% so effective billing rate is $175/hr • Associates (10) bill themselves out at $140/hr – Effective billing rate = $98/hr • Downtime Incident Cost Calculations: – 6 hrs of technician time to fix the server: $600 (6%) – 4 partners’ lost billing at 30% utilization: $3,920 (39%) – 10 associates’ lost billing at 30% utilization: $5,488 (55%) TOTAL COST OF DOWNTIME INCIDENT: $10,008(100%)Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  19. 19. The Solution – Managed Services • One monthly fee for total IT support • A true IT partnership • A comprehensive solution to manage devices, network, users, desktops, security and data • Structured response and maintenance agreement • Constant information from the network • Support plan that is tailored to customer needs • Strategic approach to IT management, built on a solid tactical execution • Total alignment of client and provider’s goalsCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  20. 20. Managed IT Solution – How It Works Customer Network IT Management: • Unlimited network support Network Management Services (LAN,WAN,VPN) • Unlimited server maintenance • Monitoring devices and applications for performance, predictive failure and trending • Advanced security services • Data backup and recovery services • Asset and warranty management and control • Move/Add/Change projects • Unlimited workstation support • Virtual CIO consulting and reports Service Desk: • Unlimited Remote Network Support • Technician Dispatching • Unlimited Emergency Support • Unlimited End-User HelpdeskCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  21. 21. Managed IT Solution – Benefits • Total cost predictability – A single monthly fee gets you a complete IT solution – Lower total cost of ownership and management • System reliability and performance – Prevents issues, reduces downtime impact and duration • IT spending focused on issue avoidance and service optimization rather than „fighting fires‟ – Through unlimited preventative maintenance – When needed, highest level of response to issues • Improved security – Minimize risk of intrusion, data theft and lost productivity • A complete, outsourced IT management solution – Focus on your core competence and not your network – Less than hiring an IT staff internallyCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  22. 22. Managed IT Solution – About • Managed IT Services Solution: – Customized solution to best support your business needs – Initial project to stabilize and baseline IT resources – 24x7 performance monitoring of your key devices, applications and IT resources – Remote and onsite maintenance services – Highest call priority over standard customers – Comprehensive reporting, analysis and consultation – Greater transparency into IT performance, trends and planning • Addresses: – Network and system stability and safety – Security plan and services – Desktop services – Helpdesk services for users – Data protection through backup solution – Effective planning for functionality and capacity and performance – Application support with 3rd party vendorsCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  23. 23. Managed IT Solution Details Managed Offering – Feature Details Feature Description • Preventative maintenance plan on servers, workstations and all network devices • Response to any network issues that arise Unlimited Support • Emergency rapid response and after hours availability • End-user access to our highly-trained technical support staff • Asset, license and warranty management • Firewall and Perimeter Management • Antivirus Management • Spam and Virus Mail Filtering Advanced Security • Vulnerability Scanning and Remediation Management • Security Policy Creation and Enforcement • Specialized Security Reporting • Wireless and Remote User Security Management Storage and Recovery • Backup Management Management • Remote Data Vaulting and Other Custom Storage Solutions • Report and recommend on chronic and acute issues • Planning for avoidance of both acute and chronic issues • Incident and maintenance review Virtual CIO • Capacity, migration, asset refresh strategy and planning • Ongoing IT budgeting assistance and consulting • Recommendations for changes to support planCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  24. 24. Preventative Maintenance Unlimited Maintenance Scheduled maintenance activities on servers, desktops as well as other devices and applications. Benefits Minimized downtime incidents, optimal stability and reduced security risks.Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  25. 25. Monitoring 24x7 Performance Monitoring Continuous monitoring of selected devices and applications alerts us to impending problems and allows for thorough analysis of issues. Benefits Avoid many disruptive incidents and reduce remediation times. Build data for trending and analysis.Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  26. 26. Data Protection Backup and Recovery Services Comprehensive, managed disaster recovery and data protection plan. Benefits Protects and quickly restores your corporate data.Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  27. 27. Security Security Services Security configuration, firewall management, policy enforcement, antivirus, anti- spam, vulnerability scanning, data encryption, secure email and other security services. Benefits A secure perimeter, safe data and an ongoing and adaptive IT security plan.Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  28. 28. Desktop Management Desktop Management Optimal configuration, preventative maintenance, performance monitoring, application compliance and response to issues. Benefits Stable, secure desktops that keep users productive and their data safe.Copyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  29. 29. Outsourced CIO and Reporting • Business services examples – Emailing clients – Sales – Accessing client files – Accounting and receivables – Graphic design • Technology that supports business services – Hardware – Operating systems – Applications – Network environment – Users • Areas to make changes • Link IT performance to business impact • Strategic IT planningCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  30. 30. Can You Afford Not To? • Increase – Client and user service level and quality – System uptime and performance – Staff productivity – Cost predictability – Alignment of IT to business needs – Transparency into IT performance • Reduce – Total cost of IT management – Security and compliance exposure – Risk of catastrophic data loss – Emergency IT issues – Downtime and lost productivity costsCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  31. 31. Next Steps • Technology and business IT assessment • Solution proposalCopyright © 2008 – 2011 MyPcTeks Copyright © 2009 The IT Support Department, LLC. All rights reserved.
  32. 32. Thank you MyPcTeks – Making IT Easy! www.MyPcTeks.com 1.877.468.9322 Support@MyPcTeks.com Copyright © 2009 The IT Support Department, LLC. All rights reserved.Copyright © 2008 – 2011 MyPcTeks

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