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Group 8 OIM

OIM group assignment

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Group 8 OIM

  1. 1. CASE STUDY ON THE IMPLEMENTATION IMPACT OF INFORMATION SYSTEMS Group 8: Thabile Mangiza Lwandle Theo
  2. 2. Company background <ul><li>ABC Bank South Africa - One of the premier financial institutions in South Africa </li></ul><ul><li>lends funding to both public and private sector clients, an asset base of over R25 billion </li></ul><ul><li>Shell South Africa – Energy and Petrochemical company </li></ul><ul><li>Lafarge Cement Zambia - Is the biggest manufacturer of cement in Zambia selling close to 1,000,000 tons of cement annually </li></ul>
  3. 3. Systems development lifecycles Implementation Source : Stair, Reynolds 2008 Focus Systems Investigations Systems Analysis System design Systems implementation The solution is built or bought and replaces the old system Systems maintenance and review
  4. 4. What was implemented
  5. 5. Aim of implementation <ul><li>ABC Bank South Africa- Enhance bank’s ability to compete through streamlining processes on procurement </li></ul><ul><li>Shell South Africa – Consolidation of systems ensure that all countries use the same system </li></ul><ul><li>Lafarge Cement Zambia- To improve integration of sales and accounts for better revenue accounting and also to take advantage of the improved information extraction capabilities of the system </li></ul>
  6. 6. Were the envisaged results realised? <ul><li>ABC Bank South Africa- Turnaround times affected </li></ul><ul><li>End users not proficient/resistant </li></ul><ul><li> Unplanned ongoing support costs </li></ul><ul><li>Benefit diluted (short term) </li></ul><ul><li>Shell South Africa- Yes: but teething issues related to </li></ul><ul><li>end user proficiency still being </li></ul><ul><li>experienced </li></ul><ul><li>Lafarge Cement Zambia- Yes: though some limitations came </li></ul><ul><li>up a few years down the line </li></ul>
  7. 7. Challenges <ul><li>Data migration </li></ul><ul><li>Meeting budgeted costs </li></ul><ul><li>Dedicated project personnel </li></ul><ul><li>Dual responsibilities of project team members </li></ul><ul><li>Initial user resistance </li></ul>
  8. 8. Lessons Learnt <ul><li>Draw from previous experiences elsewhere before implementation </li></ul><ul><li>Someone should be looking at latest trends (user or IT?) </li></ul><ul><li>Change management </li></ul><ul><li>Post implementation training and refresher courses </li></ul><ul><li>Secondment of end user to the project </li></ul>
  9. 9. <ul><li>Key risk areas have to be identified and mitigation measures developed </li></ul><ul><li>Before implementation communication plan to be in place followed by the use of Readiness Assessment Surveys/Questionnaires </li></ul><ul><li>Sand pitting- practical training with the system before the roll out </li></ul>Recommendations

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