Integrating Knowlarity's SmartIVR with Zendesk allows companies to create a virtual phone number for customers to call for support. When a customer calls, their call will be routed to the appropriate agent and a ticket will automatically be created in Zendesk. The SmartIVR also allows customers to leave voicemails which generate tickets and send SMS updates to customers and agents. The document provides an overview of the features and benefits of integrating SmartIVR with Zendesk, as well as pricing and setup information.