Getting People To Use Sharepoint

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Overcome Resistance Through Awareness And Natural Influence

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Getting People To Use Sharepoint

  1. 1. Getting People To Use Sharepoint Overcome Resistance Through Awareness and Natural Influence A RedShift Presentation by mary wynne-wynter
  2. 2. Main Points • Understanding resistance • Changing behavior • Training
  3. 3. Understanding Resistance
  4. 4. Sharepoint roll-out • You assume people will care. • They don’t. • You tell them to use it. • They won’t. The throw it over the wall approach
  5. 5. Why should they? • Can’t see “what’s in it for me”. • Negative assumptions & expectations about systems & process change. • Fear of losing what’s familiar.
  6. 6. What’s in it for me? • Why should I give up control? • Why should I share what I know? Ego
  7. 7. Negative assumptions • Heard it all before • Past failures repeat • If it ain’t broke.... Skepticism
  8. 8. Loss of what’s familiar I’ll buy in as long as I can keep my desktop, file folder and email systems. Fear
  9. 9. Changing Behavior
  10. 10. Mandate • Meet resistance with artificial influence • Create a sense of urgency • Goal is change Make it happen
  11. 11. Facilitate • Meet resistance with awareness & natural influence • Build trust • Goal is willingness Let it happen
  12. 12. Artificial Influence Just Don’t
  13. 13. Awareness • Emotional response to change reflects beliefs, assumptions and expectations • To change behavior, change beliefs • Culture is collective belief
  14. 14. Self-awareness • CIO, IT, Stakeholders, Project Leaders and Directors • You get from people what you believe about them Know thy blind spots
  15. 15. Natural Influence • Honesty • Authentic communication • Inclusion • Coaching and mentoring • Incentives
  16. 16. Training
  17. 17. Training Mistake Information Overload!
  18. 18. Experiential Learning • Prototypes • Start small & simple • Participation and inclusion in design • Virtual coach - People Learn Differently facilitator
  19. 19. Change Perceptions Email
  20. 20. “Personally, I'm always ready to learn, although I do not always like being taught.” - Winston Churchill
  21. 21. A RedShift Presentation by mary wynne-wynter, change facilitator www.redshifthome.com www.redshiftblog.com

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