Incidentmanagement

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Incidentmanagement

  1. 1. Incident Management<br />
  2. 2. Incident Management<br />Doelstelling!<br />
  3. 3. Incident Management?<br />
  4. 4. Basisbegrippen<br />
  5. 5. Basisbegrippen<br />Impact, urgentie en prioriteit!<br />
  6. 6. Basisbegrippen<br />Functionele en hiërarchische escalaties!<br />
  7. 7. Routeren van incidenten !<br />
  8. 8. Het <br />Incident<br />Management<br />Proces<br />
  9. 9. Opdracht<br />Case ‘de koene ridder’<br />MaakOpdracht16.2 en lever dezeaan het eind<br />van de volgende les in op natschool.<br />Lees eerst het hoofdstuk over Incident Managementvoordat je de case gaatmaken.<br />

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