IHG News for Travel Agents


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IHG Impressions Newsletter Fall Edition

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IHG News for Travel Agents

  1. 1. IHG News for Travel Agents in this issue IHG Volunteer Day IHG® Volunteer Day p 1 families. We helped improve the grounds by painting, planting grass seed and performingQ 4 . O C T OB E R . 2 011 Enhanced Training & Agent Discounts p 1 other maintenance jobs to help ensure a warm, Groups & Meetings: p 2 welcoming and stress-free environment for Crowne Plaza Orlando Downtown these families. J.D. Power Awards p 2 IHG In the News p 2 IHG hosted its annual Travel Agency Symposium Enhanced Training Hotel Spotlights: p 3 last quarter in Orlando, Florida, for a large group of agency management representatives. The & Agent Discounts InterContinental Cleveland meeting was designed to support our efforts to We have exciting news to share about the Crowne Plaza Ventura Beach provide Great Hotels Guests Love™ by improving IHG Travel Agent Portal ihgagent.com. The Hotel Indigo Boston Newton-Riverside communications, collaboration and sharing of best ihgagent.com/university learning program Holiday Inn Express Dublin practices with our travel agency partners. has been revised to allow for a speedier, enhanced brand training experience. IHG offers an Destination Connection: p 4 During our time together, the IHG team had the extensive Travel Agent discount rate program Holiday Inn Resort Lake Buena Vista opportunity to Show We Care by volunteering offering a minimum of 35% off the best flex rates Renovation Corner: p 4 at Give Kids The World Village in Kissimmee, up to 60% in some destinations. Make sure to Crowne Plaza Resort Suffern NY Florida, a 70-acre resort specially designed for check out the “Travel Agent Promotions” page on children with life-threatening illnesses and their the portal for a complete list of agent promotions. IHG Travel Agency Team p 4 IHGAgent.com p 5 IHG Brand Information p 6 did you know? Hotels Anywhere is the only hotel rewards redemption option that gives members the freedom of choice to redeem points virtually anywhere in the world – even at non-IHG hotels! Give Kids The World Village is a 70-acre, nonprofit “storybook” resort, located near Central Florida’s most beloved attractions, where children with life-threatening illnesses and their families are treated to weeklong, cost-free fantasy vacations.
  2. 2. New InterContinental® Holiday Inn Express® Nordelta Tigre Buenos Aires – July 2011 Helena MT –June 2011 Crowne Plaza® Tullahoma TN – June 2011 Leige Belgium – June 2011 Corpus Christi TX – July 2011 Bloomington MN – June 2011 staybridge suites® Hotel Indigo® Liverpool England – July 2011 Hotel Omaha NE – June 2011 Candlewood suites® OPEnInGs ® Holiday Inn Lake Forest NC – July 2011 Lethbridge Alberta Canada – June 2011 Featured Hotel Crowne Plaza Orlando Downtown Groups & Meetings 304 W. Colonial Dr. • Orlando, FL 32801 (407) 843-8700 • cporlandodowntown.com The Crowne Plaza Orlando Downtown of services that add style and sophistication to offers 208 well-appointed guest rooms and your corporate and social functions. Our “green” exceptional meeting, event and conference urban chic hotel is a short stroll from impressive venues in the heart of Downtown Orlando. Just entertainment venues and minutes from the ocean minutes up I-4 from Disney, our full-service and famous Orlando attractions. We guarantee vibrant hotel features more than 8,000 square efficient, friendly service and most importantly, a feet of flexible meeting space with an array great night’s sleep. ORLANDO DOWNTOWN Holiday Inn and Hotel Indigo To earn the top satisfaction ranking, Holiday Inn “Highest in Guest “Highest in Guest and Hotel Indigo outperformed all other hotel chains Satisfaction Among Satisfaction Among Mid-Scale Full Service Hotel Chains” in their respective categories, scoring highest in Upscale Hotel Chains” overall guest satisfaction as determined by seven Hotel Indigo received the highest numerical score among upscale Two IHG brands earned top rankings in key measures: reservation; check-in/check-out; hotels in the proprietary J.D. Power and Associates 2011 North guest room; food and beverage; hotel services; hotel America Hotel Guest Satisfaction Index StudySM. Study based the J.D.Power and Associates 2011 North on responses from 61,313 guests measuring 11 upscale hotels America Hotel Guest Satisfaction Index Study. facilities; and costs and fees. The 2011 North America and measures opinions of guests who stayed in a hotel May 2010-May 2011. Holiday Inn received the highest numerical score Hotel Indigo was ranked “Highest in Guest Hotel Guest Satisfaction Index Study is based on among mid-scale full service hotels in the proprietary J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Satisfaction Among Upscale Hotel Chains,” responses gathered between June 2010 and May Index StudySM. Study based on responses from 61,313 guests and Holiday Inn was ranked “Highest in Guest 2011 from more than 61,300 guests from the United measuring 6 mid-scale full service hotels and measures opinions of guests who stayed in a hotel May 2010-May 2011. Proprietary Satisfaction Among Mid-scale Full Service States and Canada who stayed in a hotel between study results are based on experiences and perceptions of consumers surveyed June 2010-May 2011. Your experiences may Hotel Chains.” May 2010 and May 2011. vary. Visit jdpower.com. IHG in the News Hotel Indigo combines the individuality of a boutique hotel with the consistency and reliability of a branded hotel. We go out of our way to make our neighborhoods easy to discover and appreciate. That’s why we appeal to the well-traveled, upscale guest with an eye for design and an appreciation for art who is looking for something different. www.hotelindigo.com2
  3. 3. HOTEL sPOTLIGHTs SUITES CLEVELAND VENTURA BEACH InterContinental Suites Cleveland Crowne Plaza Ventura Beach 8800 Euclid Avenue 450 Harbor Drive Cleveland, OH 44106 Ventura Beach, CA 93001 (216) 707-4300 (805) 652-5108 intercontinental.com/cleveland www.cpventura.com InterContinental Suites Cleveland has just completedaae n t .c o m ihg g The Crowne Plaza Ventura Beach is ideally locatedgbetween i h a g e n t .c o m multi-million dollar renovation, transforming the hotel m IHGAg e nt .co into the Santa Barbara and Malibu, near downtown IHGAg e nt .co Beach Ventura m region’s first “wellness-focused” hotel – a center of calmness attractions such as wine tastings, boutiques, outdoor cafes, and tranquility. The 162-suite nightlife, Seaside Park, Fairgrounds, Promenade Boardwalk property features an expanded and Ventura Pier. Ventura’s only full-service beachfront hotel fitness center, a wellness store features Aqua Beachfront Bar C-Street Restaurant with and C2, a Mediterranean-style outdoor dining and fire pits. We offer 19,000 square feet of restaurant, lounge and bar that function space with a 6,660 square-foot “Top of the Harbor” puts the emphasis on relaxation ballroom featuring floor-to-ceiling and rejuvenation. Travel Agent windows overlooking the Santa Discount Rates are available Barbara Channel and Channel on ihgagent.com. Islands. Travel Agent Discount Rates of 50% are available on ihgagent.com. Hotel Indigo Boston Newton-Riverside 399 Grove Street Holiday Inn Express Dublin Newton, MA 02462 5500 Tuttle Crossing Boulevard (617) 969-5300 Dublin, OH 43016 www.newtonindigo.com (614) 793-5500 hiexpress.com/dublinoh i h g a g e n t .c o m i h g a g e n t .c o m Check out our Travel Agent Discounts and relax in style! Every guest, every time is the standard at the Holiday Inn IHGAg e nt .co m IHGAg e nt .co m Experience a sophisticated oasis in the Greater Boston area – Express Dublin. Our hotel is conveniently located near major where a deep sense of renewal exists, and each stay is corporations such as Cardinal Health, Ashland Inc., Nationwide unique and inspiring. Escape to relaxing, eco-friendly Insurance, Verizon Wireless and IBM. We are within minutes accommodations that offer an inviting change of pace from of many restaurants, entertainment and shopping. Rated in the downtown Boston scene. Here, rejuvenation is celebrated the top 10% in customer service with IHG, we are the perfect through colorful seasonal changes, choice for a great as dazzling design shifts set the tone inside and out. Indulge yourself night’s stay in Dublin. by ending your day at BOKX 109, The Travel Agent our award-winning restaurant and Discount of 50% is chic nighttime hot spot. offered year round!3
  4. 4. Featured Hotels Destination Connection Holiday Inn Resort - Lake Buena Vista L AKE BUENA VISTA boasts beautiful accommodations and excellent amenities, plus Applebee’s® Restaurant Look for the logo! and Applebee’s® Tiki Bar Poolside. Travel Agent Discount Rates are available at these The Holiday Inn Resort offers shuttles to major theme properties on ihgagent.com. parks, shopping outlets and the Orlando Convention Center. We invite you to experience for yourself this i h g a g e n t .c o m “best kept secret” just one mile from Walt Disney Think of Orlando and what comes to mind? Memories World. Take advantage of our special Travel Agent of a great family vacation … or a perfect honeymoon Discount of 50% for stays from October 1 through IHGAg e nt .co m … maybe a very successful conference. Whatever December 16, 2011. Let Orlando and the Holiday Inn the reason, the memory brings a smile to your face! Resort Lake Buena Vista put a smile on your face! Orlando is always a favorite worldwide destination. In the middle of the magic you will find the Holiday Inn Resort Lake Buena Vista, a IHG Travel Agency Team 503-room resort and conference center which is proud to be a Disney Good Neighbor® Hotel. Having Alice McQuade just completed a $15 million renovation, the resort Director, Travel Agency & Leisure Sales 201-986-2863 alice.mcquade@ihg.com RENOVATION CORNER Eileen Moran-Barnes Global Account Director 770-446-6380 SUFFERN eileen.moran-barnes@ihg.com Account – BCD Travel Crowne Plaza Hotel suffern, new York scott slater Global Account Director New York Metro on your schedule? Think Crowne 770-487-0786 Plaza Suffern. Fresh from a $15 million renovation, scott.slater@ihg.com Account – American Express Travel this hotel is ready to meet your business needs. Linda Baygents Key Account Director 636-527-9279 linda.baygents@ihg.com Accounts – ABC Global Services, CarlsonWagonlit Travel-US, OSSN/TRUE, up to 25,000 square feet of space. A 24-hour business RADiUS Travel, THOR Travel Services center, well-equipped fitness room and complimentary Isabel Ferreira wired and wireless Internet throughout the hotel are Key Account Director also available. 404-531-5775 isabel.ferreira@ihg.com Our sleek, elegant atrium features a 15-foot Accounts – CCRA Travel Solutions, FCm Travel waterfall surrounded by a koi pond. The We’re currently offering a 40% discount for travel Solutions, Hickory Global Partners, JTB USA inc., renovations also yielded 230 exquisite guest agents! For more information, be sure to check out Travelocity Business, Travelsavers rooms, including 6 luxurious 2-room suites and 15 ihgagent.com, and browse CPSuffernHotel.com Judy silcox, CTC, CCTE executive King rooms. Each hotel room features for more information on our numerous packages Key Account Director 410-695-1882 an oversized 42” flat-screen television, a personal and amenities. judy.silcox@ihg.com Keurig coffeemaker and a high-security safe, Accounts – CWTSatoTravel, Government Transient, GSA FedRooms, Omega World Travel, US Navy among other signature Crowne Plaza amenities. Elite, Western States Contracting Alliance (WSCA) Marie VanDervoort Particular attention was given to the hotel’s Manager, Travel Agency Programs ability to host conferences and events. Crowne 614-754-6733 Plaza Suffern boasts one of the region’s largest marie.vandervoort@ihg.com BTA Agency Visits & Marketing Programs conference centers, with 11 meeting rooms offering4
  5. 5. Knowledge is POWER Find yours at IHGAgent.com/university This valuable source of knowledge for travel agents provides information about IHG and its core purpose to create Great Hotels Guests Love™. Learn about the IHG brands and the company’s award-winning loyalty program, Priority Club® Rewards. The content of the University has been refreshed in a new format that includes six different modules. This will make it easier to work through the courses as time permits. Also, completion of core courses will now earn you Continuing Education Units! Enroll today at ihgagent.com. Or, revisit if you have already been through the program to see what’s new and enter the weekly drawings for 50,000 Priority Club® Rewards points. If you have a question or need assistance, please go to ihgagent.com/contactus. ©2011 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated.5
  6. 6. IHG is the world’s largest hotel group by number of rooms with over 4,400 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. Our core purpose is to deliver Great Hotels Guests Love™. Great Hotels Guests Love ™ Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELS Designed for the international traveler who seeks authentic local experiences, InterContinental ® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com The Place to Meet GDS Access Code: CP • 1.800.2CROWNE Crowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGO Just as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service are what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY Today’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect – like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be yourself. www.holidayinn.com STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY Rest assured, the newly refreshed Holiday Inn Express ® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road. Now that’s smart. www.holidayinnexpress.com Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAY Relax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™ www.hiclubvacations.com . Discover Comfort GDS Access Code: YZ • 1.800.238.8000 Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridgesuites.com Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOOD Candlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.candlewoodsuites.com *U.S. and Canada only. Priority Club ® Rewards is the world’s first hotel loyalty program, spanning over 4,400 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or can earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com Master Chain Code: 6C • www.ihg.com ©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.6