IHG News for Travel Agents                            in this issue                        Thank You!                     ...
New                   InterContinental                                                                                    ...
HOTeL SPOTLIGHTS          Buckhead    InterContinental Buckhead                                          Crowne Plaza Chic...
Featured Hotels      Destination Connection      InterContinental Hotels & Resorts – New York City                        ...
The World                           at Your Fingertips    everything iHg in one convenient place – www.ihgagent.com    thi...
iHg is the world’s largest hotel group by number of rooms with over 4,500 hotels                                          ...
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Ihg Impressions Q3 Travel Agent Newsletter


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Ihg Impressions Q3 Travel Agent Newsletter

  1. 1. IHG News for Travel Agents in this issue Thank You! i would like to thank you for all your support. iHg What’s neW p 2 has reported strong earnings through the first half of groups & Meetings: p 2 2011. We certainly could not have done this withoutQ3 . JU LY . 2 011 Crowne plaza® Louisville airport the great partnerships we have with the travel agency community. i know that your business also continues iHg and Boston p 2 to improve. We look forward to continuing this trend iHg in the news p 2 for the remainder of 2011 and beyond. all i can say is, what a difference a year makes! Hotel spotlights: p 3 interContinental® atlanta Buckhead Crowne plaza Chicago-northbrook it’s been one year since the rollout of our staybridge suites® san antonio stone oak revised travel agency portal, Travel Consultant staybridge suites Houston/nasa Connection (www.IHGAgent.com) including iHg agent university, which won us the american Destination Connection: p 4 society of training and Development (astD) interContinental® Hotels in new York City eLearning excellence award. prior to our launch, renovation Corner: p 4 we conducted focus groups with travel agents to Holiday inn® resort Daytona determine what information was needed in order to fully understand iHg and be able to sell our iHg travel agency team p 4 brands to your clients. since the rollout, we have Alice McQuade continued to solicit feedback from the agency Director, Travel Agency & iHgagent.com p 5 community. i am happy to announce that, based Government Sales iHg Brand information p 6 on your feedback, changes are coming to the agency portal as well as to our university in our next edition, we will give you an update Learning program. You can look for these on the effort we are putting forth toward our did you know? changes in Fall 2011. Crowne plaza brand. if you like the refreshed Holiday inn brand, you are going to love the new The number one Boston is a great destination for a fun getaway. Crowne plaza. Check out the article on page 2. member-preferred feature i hope you find the impressions newsletter useful and informative. as we strive to continue of a hotel loyalty program improving our communication with you, we would is “No Points Expiration.” love your feedback on additional content you would like to hear from us. enjoy! Priority Club Rewards® is one of the few that TM Best regards, offers this feature! alice McQuade
  2. 2. New InterContinental Holiday Inn express santa Fe, nM – Fall 2011 green Bay east, Wi – april 2011 Crowne Plaza Staybridge Suites® suffern, nY – april 2011 Wilmington east, nC – april 2011 Hotel Indigo® syracuse - Liverpool, nY – april 2011 College park, ga – June 2011 Holiday Inn phoenix airport north, aZ – March 2011 Hotel san antonio stone oak, tX – april 2011 Candlewood Suites® Decatur, ga – May 2011 evansville, in– February 2011 newark airport, nJ– april 2011 OPeNINGS Wake Forest, nC – May 2011 georgetown, tX – May 2011 Featured Hotel Crowne Plaza Louisville Airport Groups & Meetings 830 Phillips Ln. • Louisville, KY 40209 (800) 633-8723 • cplouisville.com Located within a day’s drive of 50% of the u.s. ballrooms, an exhibit hall and 588 guest rooms, population, this beautiful hotel is right across plus complimentary parking for guests, tour the street from the Louisville international buses and equipment vehicles. a 24-hour airport airport and the Kentucky exposition Center, shuttle, on-site restaurant, retail shop, fitness offering over 55,000 square feet of meeting center, indoor pool, deli and business center make space. it is within 7 minutes of downtown it convenient for your meeting attendees. the Louisville and the entertainment district. the recently renovated hotel and expert staff will hotel showcases 24 meeting rooms with two make your clients’ stays wonderful. IHG and Boston: A Great Combination IHG has more than 30 hotels located throughout the greater Boston area. the City of Boston hosts over 12 million history. tourism is one of new england’s largest with alta Bicycle share to bring a cutting-edge annual visitors from across the country industries; as the region’s social and commercial bike share system to the City of Boston, one of the and around the globe. this vibrant, thriving “hub,” Boston is willing to accommodate and first in the country. Dubbed Hubway specifically city is renowned for its cultural facilities, entertain you as few other cities can. for the region, the installation of the system will world-class educational institutions and begin soon with 61 stations located across the champion sports franchises, as well as its getting around Boston just got easier! on april 21, entire city, incorporating over 600 bicycles. the place at the very forefront of american 2011, Mayor thomas M. Menino signed a contract official opening of the system is scheduled for this summer and locations will include Kenmore square, roxbury, the south end, the Longwood RumBa Trio Dip: Hummus Medical area, allston, Brighton, the Back Bay and Chickpea Puree Ingredients: more. Hubway is a program under Mayor Menino’s 2 c. canned garbanzo beans, drained 2 cloves garlic, halved 1/3 c. tahini 1 tbsp olive oil nationally recognized Boston Bikes program that 1/4 c. lemon juice 1 pinch paprika he launched to make Boston one of the world’s 1 tsp salt 1 tsp minced fresh parsley premiere cycling cities. Preparation: Place the garbanzo beans, tahini, lemon juice, salt & garlic in a blender or food processor. Blend until smooth. Transfer mixture to a serving bowl. Drizzle olive oil over the bean mixture. Sprinkle with paprika & parsley. The InterContinental Boston’s RumBa pays tribute to the legends and lore of the Compliments of Chef Montarou, InterContinental Boston historic rum trade period in a sophisticated rum-themed cocktail bar serving an international collection of distilled rums. RumBa is now a Certified Green Restaurant®. IHG in the News Crowne Plaza – The Place To Meet From high-speed internet access to a great night’s sleep, we’re experts in making guests feel comfortable, relaxed and productive when they stay with us. the Crowne plaza place to Meet program allows meeting planners to custom tailor their events to best suit their needs and meet their goals. TM FAST Fact – Crowne plaza has the most hotels in the pipeline of any upscale brand globally. We’ve invested half a billion dollars to renovate the portfolio in the americas, offering even greater value to travelers.2
  3. 3. HOTeL SPOTLIGHTS Buckhead InterContinental Buckhead Crowne Plaza Chicago-Northbrook 3315 Peachtree Rd. NE 2875 N. Milwaukee Ave. Atlanta, GA 30326 Northbrook, IL 60062 (404) 946-9000 (847) 298-2525 intercontinental.com/buckhead crowneplaza.com/northbrookchi InterContinental Buckhead Atlanta is located on Peachtree The first-class, full-service Crowne Plaza Chicago-Northbrook Road in the center of Buckhead, the city’s foremost offers a level of service, amenities and stylish accommodations residential and commercial address. With over 30 languages like no other. The hotel features 318 guestrooms including and countries represented 19 suites, 15,000 square feet of meeting/banquet space, by the staff, the hotel weaves complimentary wireless Internet and microwaves and together an international refrigerators in each guestroom. Located in the prestigious presence with southern charm. northern suburbs of Chicago, just a nine-mile drive from The hotel is within walking O’Hare International distance of the city’s business Airport (ORD) and district and minutes away 20 minutes from from trendy restaurants, downtown, we offer an nightlife and the finest unparalleled business or shopping in the Southeast. vacation experience. Holiday Inn San Antonio International Airport Staybridge Suites Houston-NASA/Clear Lake 77 N.E. Loop 410 501 West Texas Avenue San Antonio, Texas 78216 Webster, TX 77598 (210) 349-9900 (281) 338-0900 holidayinn.com/sat-intlapt nasahotel.com Exceeding your expectations is always the goal at Holiday Inn Get comfortable at the new Staybridge Suites Houston - San Antonio Airport/North Star Mall. Located one mile from NASA/Clear Lake. We are conveniently located just five the International Airport, 7 miles from the Downtown/Riverwalk minutes from NASA’s Johnson Space Center. Our suites area and minutes from a variety of business & entertainment range from 30% to 75% larger than ordinary hotel rooms, venues in the city, our property making them ideal for guests to decompress and unwind. is undoubtedly the choice of Agent discounts both business and leisure of up to 50% are travelers. The Bravo Bar and offered all year! Grill provide a warm, relaxed Come see why atmosphere and a perfect they rank us #1 place to unwind after a busy day. on TripAdvisor!3
  4. 4. Featured Hotels Destination Connection InterContinental Hotels & Resorts – New York City down-home hip of the Clinton District. guestrooms designed to evoke a chic Manhattan residence offer panoramic views of the city, as well as bathrooms that create a spa-like experience with walk-in rain showers and a touch screen computer. the hotel also features a French Brasserie restaurant, Ça Va, by celebrated Chef intercontinental.com/timessquare todd english. it only takes a new York Minute to book with interContinental Hotels of new York City! the legend continues in Midtown Manhattan with the Big apple now plays host to not one but the interContinental new York Barclay. restored to two landmark interContinental properties: its 1962 neo-federal style, the hotel welcomes guests interContinental new York times square and with warmth and sophistication. situated off park interContinental new York Barclay. avenue, the hotel is near major financial offices, rockefeller Center and the Metropolitan Museum of a new landmark has arrived in times square with art. this landmark hotel with 685 guestrooms and the opening of the brand new interContinental. 86 suites offers the perfect combination of historic intercontinental.com/newyork Located in the “Crossroads of the World” the hotel charm and contemporary features. Be sure to visit IHG Travel Agency Team is just steps away from theatre, dining, fashion www.intercontinental.com/intercontinental/en/ and business worlds. the area offers everything gb/destinations/newyork for promotions and more Alice McQuade Director, Travel Agency & Government Sales from the razzle-dazzle of times square to the information on these new York landmarks. 201-986-2863 alice.mcquade@ihg.com RENOVATION CORNER eileen Moran-Barnes Global Account Director 770-446-6380 eileen.moran-barnes@ihg.com DAY TONA BEACH OCEANFRONT Account – BCD Travel Holiday Inn Resort Daytona Beach Scott Slater Global Account Director something sparkles in Daytona and it’s the new 770-487-0786 Holiday inn resort. after a $5 million renovation, scott.slater@ihg.com Account – American Express Travel the Holiday inn resort is ready to provide a lifetime of memories in Daytona Beach. Linda Baygents Key Account Director 314-835-9279 linda.baygents@ihg.com With a fitness center, business center, meeting space, Accounts – ABC Global Services, CarlsonWagonlit Travel-US, OSSN/TRUE, free local calls, free newspaper and full-service RADiUS Travel, THOR Travel Services restaurant, the business traveler needs to look no further. Isabel Ferreira For the family vacationer, our game room with seasonal Key Account Director recreation director, children’s splash park, kids-eat-free 404-531-5775 policy and bunk-bed suites provide children with isabel.ferreira@ihg.com Accounts – CCRA Travel Solutions, FCm Travel perfectly situated on the “World’s Most Famous abundant activities and allow parents and their wallets Solutions, Hickory Travel Systems/Custom Travel Beach,” the Holiday inn resort exudes a warm to take a breather. each room has a view of the ocean Systems, JTB USA inc., Travelocity Business, and is equipped with a microwave, refrigerator, wireless Travelsavers and friendly atmosphere while offering all the amenities of a full-service resort. Whether you’re internet and a private balcony. Be sure to visit us at Judy Silcox, CTC, CCTe Key Account Director sipping a refreshing cocktail in the ocean-view www.hiresortdaytona.com to check out our numerous 410-695-1882 restaurant or basking in the warmth of the packages and see what Daytona has to offer. judy.silcox@ihg.com Accounts – CWTSatoTravel, Government Transient, oceanfront fire pits, you’re sure to feel relaxed and GSA FedRooms, Omega World Travel, US Navy pampered by our gracious staff. and that’s not all. Elite, Western States Contracting Alliance (WSCA) Marie VanDervoort The Holiday Inn Resort Daytona exudes Manager, Travel Agency Programs a warm & friendly atmosphere with all 614-754-6733 marie.vandervoort@ihg.com the amenities of a full-service resort. BTA Agency Visits & Marketing Programs4
  5. 5. The World at Your Fingertips everything iHg in one convenient place – www.ihgagent.com this one-stop resource for travel agents puts everything right at your fingertips. We are committed to helping you service your clients easily and efficiently. this web site has been designed with you in mind, to better enable effortless selling and booking of rooms for leisure and business travel. IHG Agent University Travel Agent Resources: Travel Industry Discount Rates for Your Personal Travel Agent Promotions Property Search Client Promotions Brand Descriptions and Amenities GDS Help Desk New Hotel Openings IHG Commission Services our worldwide presence and commitment to quality provide premium travel consultant lodging options for your leisure and business travel clients. CON NECTION Access Code: IC Access Code: CP Access Code: IN Access Code: HI Access Code: HI Access Code: HI Access Code: YZ Access Code: YO 1-800-IC-HOTELS 1-800-2-CROWNE 1-866-2-INDIGO 1-800-HOLIDAY 1-800-HOLIDAY 1-800-HOLIDAY 1-800-238-8000 1-888-CANDLEWOOD intercontinental.com crowneplaza.com hotelindigo.com holidayinn.com holidayinnexpress.com hiclubvacations.com staybridge.com candlewoodsuites.com5
  6. 6. iHg is the world’s largest hotel group by number of rooms with over 4,500 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. our core purpose is to deliver great Hotels guests Love™. Great Hotels Guests Love ™ Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELS Designed for the international traveler who seeks authentic local experiences, InterContinental ® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com The Place to Meet GDS Access Code: CP • 1.800.2CROWNE Crowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGO Just as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service – that’s what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY Today’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect. Like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be yourself. www.holidayinn.com STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAY Rest assured, the newly refreshed Holiday Inn Express ® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road, now that’s smart. www.holidayinnexpress.com Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAY Relax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™ www.hiclubvacations.com . Get Comfortable.® GDS Access Code: YZ • 1.800.238.8000 Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridge.com Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOOD Candlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.CandlewoodSuites.com *U.S. and Canada only. Priority Club ® Rewards is the world’s first hotel loyalty program spanning over 4,500 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com Master Chain Code: 6C • www.ihg.com ©2011 InterContinental Hotels Group. All Rights Reserved. Most hotels are independently owned and/or operated. All numbers as of March 2011.6